Bad service. They never have anything cook. They told me they were baking some more pretzels so I wait 20 minutes because that’s what they told me. Then after 20 minutes the rude lady front the counter told me to wait another 20 extra more minutes. The crew is rude and they’re always in their phone. They need to fire or train them. Old friends used to work in this location 8 years ago and they used to have nice people working here but this new generation of dumb kids don’t know how to treat costumers.
Speedy Sam
Every time we come to this mall, for one it’s empty and for two they barely have any pretzels and tell us it’ll be a 15-25 minute wait. We end up walking around the mall for that time frame and coming back just for them to still tell us it’ll be a 20 minute wait and everything will be empty. Seems like the kids that work there don’t want to work…
Michael Johnston
Usually a must stop place in the mall, but lately, when you pick up the bigh size ones, they are hard instead of nice soft. Hope they get this squared away. The family loves going here
Amarie
They opened at 10am, I arrived about 10:45am. They we’re prepping a large order so they couldn’t sell me any of the pretzels that were already prepared in the case. I would’ve had to wait 20 mins for them to prepare anything I wanted to order. The associate was apologetic, but I have to say stopping here was a waste of my time. I think there might have been a better way to strategize, like having a few available for purchase for walk up customers. I had a taste for a pretzel but I suppose it saved me money and calories.
Jaquelene M
Came on a Thursday at 4pm. Employees were on their phone, seemed more concerned about each other than the customers. I got bites and jalapeno cheese, bites had just come out but we're sitting in a bowl on the counter while the employees were on their phones. Pretzels were raw in the middle. Overall not a great experience like I had back in March, new employees don't know how to give good customer service not make good products. I'll try Auntie Annie's next time
Ahmad Abukwiak
The worst customer service I ever had the cashier is very rude he was speaking and yelling in rude way that i had cancelled my order i go there almost every week but since this incident I will never buy from her again…..
nida Phillips
the pretzels are very very good!! very soft & yummy. the Lady working there & her name is Paige & i gave her 10 rating out of 10. shes very courteos, kind , attended with my order the way i wanted my pretzels to be. i read some reviews but ill still stay with them. Paige is an asset to this company.
jaquelene marin
Came on a Thursday at 4pm. Employees were on their phone, seemed more concerned about each other than the customers. I got bites and jalapeno cheese, bites had just come out but we're sitting in a bowl on the counter while the employees were on their phones. Pretzels were raw in the middle. Overall not a great experience like I had back in March, new employees don't know how to give good customer service not make good products. I'll try Auntie Annie's next time
Aly Edwards
They opened at 10am, I arrived about 10:45am. They we’re prepping a large order so they couldn’t sell me any of the pretzels that were already prepared in the case. I would’ve had to wait 20 mins for them to prepare anything I wanted to order. The associate was apologetic, but I have to say stopping here was a waste of my time. I think there might have been a better way to strategize, like having a few available for purchase for walk up customers. I had a taste for a pretzel but I suppose it saved me money and calories.
They stopped making and serving pretzels at 5:15pm.. this is 45 mins before closing time and even after staff saw me waiting in line did not bother to make it up. Careless serviceSunday September 19th
Joseph Anthony Harris III
I had a jalapeno dog and it was delicious
Stephanie Alvarado Vazquez
Really good quick snack to try out! However, they don’t bother to fill up whatever food item you ask for . Our pretzel dog bites & slushees were left with so much space to fill.
Don R
Yummy good. The only place for a good pretzel in town
Kevin was cool. Good customer
Atmosphere: 4
Food: 4
Service: 4
Bad service. They never have anything cook. They told me they were baking some more pretzels so I wait 20 minutes because that’s what they told me. Then after 20 minutes the rude lady front the counter told me to wait another 20 extra more minutes. The crew is rude and they’re always in their phone. They need to fire or train them. Old friends used to work in this location 8 years ago and they used to have nice people working here but this new generation of dumb kids don’t know how to treat costumers.
Every time we come to this mall, for one it’s empty and for two they barely have any pretzels and tell us it’ll be a 15-25 minute wait. We end up walking around the mall for that time frame and coming back just for them to still tell us it’ll be a 20 minute wait and everything will be empty. Seems like the kids that work there don’t want to work…
Usually a must stop place in the mall, but lately, when you pick up the bigh size ones, they are hard instead of nice soft. Hope they get this squared away. The family loves going here
They opened at 10am, I arrived about 10:45am. They we’re prepping a large order so they couldn’t sell me any of the pretzels that were already prepared in the case. I would’ve had to wait 20 mins for them to prepare anything I wanted to order. The associate was apologetic, but I have to say stopping here was a waste of my time. I think there might have been a better way to strategize, like having a few available for purchase for walk up customers. I had a taste for a pretzel but I suppose it saved me money and calories.
Came on a Thursday at 4pm. Employees were on their phone, seemed more concerned about each other than the customers. I got bites and jalapeno cheese, bites had just come out but we're sitting in a bowl on the counter while the employees were on their phones. Pretzels were raw in the middle. Overall not a great experience like I had back in March, new employees don't know how to give good customer service not make good products. I'll try Auntie Annie's next time
The worst customer service I ever had the cashier is very rude he was speaking and yelling in rude way that i had cancelled my order i go there almost every week but since this incident I will never buy from her again…..
the pretzels are very very good!! very soft & yummy. the Lady working there & her name is Paige & i gave her 10 rating out of 10. shes very courteos, kind , attended with my order the way i wanted my pretzels to be. i read some reviews but ill still stay with them. Paige is an asset to this company.
Came on a Thursday at 4pm. Employees were on their phone, seemed more concerned about each other than the customers. I got bites and jalapeno cheese, bites had just come out but we're sitting in a bowl on the counter while the employees were on their phones. Pretzels were raw in the middle. Overall not a great experience like I had back in March, new employees don't know how to give good customer service not make good products. I'll try Auntie Annie's next time
They opened at 10am, I arrived about 10:45am. They we’re prepping a large order so they couldn’t sell me any of the pretzels that were already prepared in the case. I would’ve had to wait 20 mins for them to prepare anything I wanted to order. The associate was apologetic, but I have to say stopping here was a waste of my time. I think there might have been a better way to strategize, like having a few available for purchase for walk up customers. I had a taste for a pretzel but I suppose it saved me money and calories.
Restaurantji Recommends
They stopped making and serving pretzels at 5:15pm.. this is 45 mins before closing time and even after staff saw me waiting in line did not bother to make it up. Careless serviceSunday September 19th
I had a jalapeno dog and it was delicious
Really good quick snack to try out! However, they don’t bother to fill up whatever food item you ask for . Our pretzel dog bites & slushees were left with so much space to fill.
Yummy good. The only place for a good pretzel in town
The icey lemonade was great. ?
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