This is the second unpleasant experience at this exact location which is starting to make these rules and limitations feel targeted, and we are at the point where this is one of the last places that we decide to eat in town because of the service we received in the past and apparently continue to receive even now.
The first experience a few months ago was with the exact same manager, Elaina, who told us that she would not honor an in store coupon for a discounted kids meal, despite the fact that it came from the official app and company itself. She was very adamant about the fact that they lose money from those corporate deals, and refused to even compromise despite acknowledging that it was an official coupon. The only reason this was even an issue was because their mobile system was down at the time , otherwise we would have ordered through there to get the deals like any other modern day fast food restaurant. If you are franchising a restaurant, advertising and promotion comes as a part of that deal so it was and still is very unprofessional of them to not even respect their own coupons and deals.
Tonight we ordered after months of not visiting specifically because of that negative experience. We were greeted by an even worse experience which I did not think was possible. We picked up our meals at the counter after ordering on the app, and we had food as well as some drinks that were prepared for takeout.
I am a type 1 diabetic and very specific about my drinks because I have been served regular soda before, despite workers swearing up and down that it was diet. It is for that reason that I choose to fill my own drinks when possible, and when I noticed that the drink had no markings indicating diet, I thought it would be no issue to empty and refill at the self serve fountain inside the restaurant.
You would think that Elaina personally paid for every soda, essentially implying we were stealing and "not allowed to do that because she had already filled the soda, you only paid for one soda" were her exact words. I have never been to a fast food restaurant in the USA, with a self serve fountain, that did not allow free refills and it felt like this was just a targeted attack for the dispute that had happened months ago. Not only that but her attitude and explanation gave a very "because I said so, I'm the manager" energy that only comes from those that are least qualified to be management.
I did not want to make a scene about it and even discretely mentioned to my wife that was why I was switching the soda, but I feel that I should not be embarrassed and met with arbitrary rules just because someone is on a power trip. The reviews online make it clear this is not a one-off experience and this location needs to find effective leaders, not managers in title only with the customer service skills of a DMV employee.
Atmosphere: 2
Food: 3
Service: 1
angelica sanchez
Great food and service
Max
the woman bathroom only have 1 working toilet and someone took a shit all over the seat and no one had cleaned it
Atmosphere: 1
Teresa Manzano
They have a very friendly and very helpful staff and because they also always have good promotions that are special.
Parking: In Santa Paula
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nugget de Pollo
Elena Martinez lopez
The best restaurant, very clean, excellent service % 100 recommended
maria sosa
Very good service
Atmosphere: 5
Food: 5
Service: 5
Kenny Moore
They have really good burgers with many options but sadly got rid of their burritos and quesadillas. Friendly staff with a self order station front and center. Also really good Amazon drop-off station.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Famous Star with Cheese Combo
Chris Johnson
We ordered on the app. We came inside and waited and they ignored us. We could see the order wasn’t ready though so we waited. Then my wife went up and waited for 10 minutes and they didn’t talk to her or anything so I went up to check on our order and they tried ignoring me too and only acknowledged I was there when I called for them. They were very rude and the lady at the register tried to tell me she was the only one working there even though there were others in the back and there was only one person in the drive thru. I would suggest not placing a mobile order and just ordering when you get here because your order will take the same amount of time. I would also suggest training staff on common courtesy because the staff was extremely rude.
Atmosphere: 4
Food: 4
Service: 1
Yuliana Monroy
Fresh food, and excellent service!
Vegetarian options: Ensaladas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Cheese Combo
Jason Bryant
It's open late. That being said it's Carl's Junior or replace with any other fast food name. $53 later is an experience that reminds you you are in California a place where they have forced you to pay extra for less. Let's spread that wealth Gavin the Snake Oil Salesman. The worst part is it's clear that half the Californians believe the lies and don't eat fast food because they are home making Kale smoothies and the working men and women are the ones paying the bill for $20 an hour fast food joints. The quality is worse than last year or even different once you cross back into Amerizona. It's not Carl's fault but Carl and every other fast food joint chases the nameless banner in thier quest to be socially relevant and accepted by the mentally I'll of society. Will there even be a decent response?
My son felt instantly sick after a few bites of the chicken strips. My waffle fries were standard.
Pa T Mathis
The worst CJ EVER. Passing through grabbed a bite but felt sick after. Soda was flat, burgers were cold and the only plus were the hot fries. Employees were clueless when I came to the app. Never again and they need to close down
This is the second unpleasant experience at this exact location which is starting to make these rules and limitations feel targeted, and we are at the point where this is one of the last places that we decide to eat in town because of the service we received in the past and apparently continue to receive even now.
The first experience a few months ago was with the exact same manager, Elaina, who told us that she would not honor an in store coupon for a discounted kids meal, despite the fact that it came from the official app and company itself. She was very adamant about the fact that they lose money from those corporate deals, and refused to even compromise despite acknowledging that it was an official coupon. The only reason this was even an issue was because their mobile system was down at the time , otherwise we would have ordered through there to get the deals like any other modern day fast food restaurant. If you are franchising a restaurant, advertising and promotion comes as a part of that deal so it was and still is very unprofessional of them to not even respect their own coupons and deals.
Tonight we ordered after months of not visiting specifically because of that negative experience. We were greeted by an even worse experience which I did not think was possible. We picked up our meals at the counter after ordering on the app, and we had food as well as some drinks that were prepared for takeout.
I am a type 1 diabetic and very specific about my drinks because I have been served regular soda before, despite workers swearing up and down that it was diet. It is for that reason that I choose to fill my own drinks when possible, and when I noticed that the drink had no markings indicating diet, I thought it would be no issue to empty and refill at the self serve fountain inside the restaurant.
You would think that Elaina personally paid for every soda, essentially implying we were stealing and "not allowed to do that because she had already filled the soda, you only paid for one soda" were her exact words. I have never been to a fast food restaurant in the USA, with a self serve fountain, that did not allow free refills and it felt like this was just a targeted attack for the dispute that had happened months ago. Not only that but her attitude and explanation gave a very "because I said so, I'm the manager" energy that only comes from those that are least qualified to be management.
I did not want to make a scene about it and even discretely mentioned to my wife that was why I was switching the soda, but I feel that I should not be embarrassed and met with arbitrary rules just because someone is on a power trip. The reviews online make it clear this is not a one-off experience and this location needs to find effective leaders, not managers in title only with the customer service skills of a DMV employee.
Atmosphere: 2
Food: 3
Service: 1
Great food and service
the woman bathroom only have 1 working toilet and someone took a shit all over the seat and no one had cleaned it
Atmosphere: 1
They have a very friendly and very helpful staff and because they also always have good promotions that are special.
Parking: In Santa Paula
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nugget de Pollo
The best restaurant, very clean, excellent service % 100 recommended
Very good service
Atmosphere: 5
Food: 5
Service: 5
They have really good burgers with many options but sadly got rid of their burritos and quesadillas. Friendly staff with a self order station front and center. Also really good Amazon drop-off station.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Famous Star with Cheese Combo
We ordered on the app. We came inside and waited and they ignored us. We could see the order wasn’t ready though so we waited. Then my wife went up and waited for 10 minutes and they didn’t talk to her or anything so I went up to check on our order and they tried ignoring me too and only acknowledged I was there when I called for them. They were very rude and the lady at the register tried to tell me she was the only one working there even though there were others in the back and there was only one person in the drive thru. I would suggest not placing a mobile order and just ordering when you get here because your order will take the same amount of time. I would also suggest training staff on common courtesy because the staff was extremely rude.
Atmosphere: 4
Food: 4
Service: 1
Fresh food, and excellent service!
Vegetarian options: Ensaladas
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Cheese Combo
It's open late. That being said it's Carl's Junior or replace with any other fast food name. $53 later is an experience that reminds you you are in California a place where they have forced you to pay extra for less. Let's spread that wealth Gavin the Snake Oil Salesman. The worst part is it's clear that half the Californians believe the lies and don't eat fast food because they are home making Kale smoothies and the working men and women are the ones paying the bill for $20 an hour fast food joints. The quality is worse than last year or even different once you cross back into Amerizona. It's not Carl's fault but Carl and every other fast food joint chases the nameless banner in thier quest to be socially relevant and accepted by the mentally I'll of society. Will there even be a decent response?
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Fast and hot food
Atmosphere: 5
Food: 5
Service: 5
excellent service
Vegetarian options: No comenta
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Zucchini
My son felt instantly sick after a few bites of the chicken strips. My waffle fries were standard.
The worst CJ EVER. Passing through grabbed a bite but felt sick after. Soda was flat, burgers were cold and the only plus were the hot fries. Employees were clueless when I came to the app. Never again and they need to close down
Atmosphere: 1
Food: 2
Service: 1
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