Just door dashed from here 30 mins ago because I’m sick and pregnant and this is what shows up. Truly disappointing
Angie K
They closed 45 minutes early on a Friday.
Atmosphere: 1
Food: 5
Service: 1
fallon wingard
Buyer beware: when ordering a 2-scoop sundae, they give you KID scoops instead of regular scoops and no, they won’t tell you. I was so disappointed. I’m already spending $7.50. I asked why the scoops were so small, he said in an effort to keep the same amount of topping at a similar price point, that’s what they’re doing. Giving you less ice cream but plenty of whip cream. It took all of 4 bites. Totally unsatisfying. If anything, it left an ugly taste in my mouth. I am tired of retailers thinking consumers are stupid by giving you less but charging you more. Their sandwiches are good tho.
Atmosphere: 5
Food: 1
Service: 2
Adeline A.
I came in after work with friends and they had variety of choices to pick from that other Baskin Robins did not, the services was good, with this young guy and the ice cream itself was amazing !
Kris C.
Don't order a custom cake here I just came to pick up the cake and it was a complete disaster. I had such high hopes of fulfilling my daughters birthday wishes with a her favorite mango ice cream cake and wanted to surprise her with a pug puppy for her birthday and this cake was party of the reveal plans. I'm livid that they ruined such a special day that we put so much thought and planning into. They scraped the picture off of this random family and gave me a plain cake because at that point I couldn't leave without a one - the party was in an hour. I'm beyond disappointed. HUGE HUGE let down. I don't blame the staff that had to deal with me at pickup, they did the best with situation at hand. I do blame the owner who I never got a response back from- Lasitha whom I was in contact with prior. No apology. Nothing. Apparently she only wanted to refund me 10$. I really should have read the reviews before I opted to order from here.
Bob Statham
I love nuttie coconut ice cream. The only place that has it.
Robert H.
Stopped in last weekend. My chocolate covered cone was old and didn't taste right. My gf and my ice cream was bland obviously old. Pretty disgusting experience.
Suz S.
Ordered a cake to be picked-up at 4:00 and get a call at 1:00saying they don't have buttercream frosting. even worse they said they don't even use it. so WHY is it an option? horrible customer service!
Jennifer S.
I've been here so many times over the years, and my experiences have been consistently okay. Most recently, I came in last week to enjoy my birthday scoop. Clearly, I didn't read any of the multiple reviews that mentioned roaches before doing so, but what's done is done. While I've never personally seen a roach inside of this location, I can vouch for the fact that it's never clean. Last time was kind of weird, because the Togo's side of the store was mopped and roped off, while the Baskin Robbins side was still open, with dirty tables and floor. The outside tables are especially dirty. I'm not convinced that they've ever been hosed down. Aside from the refusal to maintain a sanitary environment (which is automatically terrible customer service), the customer service was great. I was greeted right away. The kid was friendly, and my scoop was full. I tried the Spicy 'n Spooky 2, and it was... interesting. White chocolate ghost pepper ice cream with blood orange flakes. It wasn't bad, but I probably wouldn't order it again. Will I come back again? Probably not. The actual pictures of roaches posted by other reviewers really put me off.
Mark M.
I always come here, and today I wanted to leave a review, you guys need to keep our Folsom store clean, very disappointed. It's an average place to hang around. They have yummy ice cream but the atmosphere is not the best. Mocha fudge is my favorite out of their ice creams. I will rate this place 5/10.
Good Ice-cream! Nice Staff! Average Place! Good Ice-cream! Nice Staff! Average Place!
Presto Mattic
Coo cool
Alfred Cheung
Tuesday night, $1.99 single scoop. It's great
April Woodford
So good!
Stephanie L.
If I could give 0 stars I would. Unclean, beyond poor customer service to the point of flat out rude. Many other complaints on here about the rudeness of employees.. As one other review stated, they are scamming customers and trying to skim off the top by using kid size scoops. Do not go to this location. Not worth the headache and they do not care for their customers. I will not be back.
Just door dashed from here 30 mins ago because I’m sick and pregnant and this is what shows up. Truly disappointing
They closed 45 minutes early on a Friday.
Atmosphere: 1
Food: 5
Service: 1
Buyer beware: when ordering a 2-scoop sundae, they give you KID scoops instead of regular scoops and no, they won’t tell you. I was so disappointed. I’m already spending $7.50. I asked why the scoops were so small, he said in an effort to keep the same amount of topping at a similar price point, that’s what they’re doing. Giving you less ice cream but plenty of whip cream. It took all of 4 bites. Totally unsatisfying. If anything, it left an ugly taste in my mouth. I am tired of retailers thinking consumers are stupid by giving you less but charging you more. Their sandwiches are good tho.
Atmosphere: 5
Food: 1
Service: 2
I came in after work with friends and they had variety of choices to pick from that other Baskin Robins did not, the services was good, with this young guy and the ice cream itself was amazing !
Don't order a custom cake here I just came to pick up the cake and it was a complete disaster. I had such high hopes of fulfilling my daughters birthday wishes with a her favorite mango ice cream cake and wanted to surprise her with a pug puppy for her birthday and this cake was party of the reveal plans. I'm livid that they ruined such a special day that we put so much thought and planning into. They scraped the picture off of this random family and gave me a plain cake because at that point I couldn't leave without a one - the party was in an hour. I'm beyond disappointed. HUGE HUGE let down. I don't blame the staff that had to deal with me at pickup, they did the best with situation at hand. I do blame the owner who I never got a response back from- Lasitha whom I was in contact with prior. No apology. Nothing. Apparently she only wanted to refund me 10$. I really should have read the reviews before I opted to order from here.
I love nuttie coconut ice cream. The only place that has it.
Stopped in last weekend. My chocolate covered cone was old and didn't taste right. My gf and my ice cream was bland obviously old. Pretty disgusting experience.
Ordered a cake to be picked-up at 4:00 and get a call at 1:00saying they don't have buttercream frosting. even worse they said they don't even use it. so WHY is it an option? horrible customer service!
I've been here so many times over the years, and my experiences have been consistently okay. Most recently, I came in last week to enjoy my birthday scoop. Clearly, I didn't read any of the multiple reviews that mentioned roaches before doing so, but what's done is done. While I've never personally seen a roach inside of this location, I can vouch for the fact that it's never clean. Last time was kind of weird, because the Togo's side of the store was mopped and roped off, while the Baskin Robbins side was still open, with dirty tables and floor. The outside tables are especially dirty. I'm not convinced that they've ever been hosed down. Aside from the refusal to maintain a sanitary environment (which is automatically terrible customer service), the customer service was great. I was greeted right away. The kid was friendly, and my scoop was full. I tried the Spicy 'n Spooky 2, and it was... interesting. White chocolate ghost pepper ice cream with blood orange flakes. It wasn't bad, but I probably wouldn't order it again. Will I come back again? Probably not. The actual pictures of roaches posted by other reviewers really put me off.
I always come here, and today I wanted to leave a review, you guys need to keep our Folsom store clean, very disappointed. It's an average place to hang around. They have yummy ice cream but the atmosphere is not the best. Mocha fudge is my favorite out of their ice creams. I will rate this place 5/10.
Restaurantji Recommends
Good Ice-cream! Nice Staff! Average Place! Good Ice-cream! Nice Staff! Average Place!
Coo cool
Tuesday night, $1.99 single scoop. It's great
So good!
If I could give 0 stars I would. Unclean, beyond poor customer service to the point of flat out rude. Many other complaints on here about the rudeness of employees.. As one other review stated, they are scamming customers and trying to skim off the top by using kid size scoops. Do not go to this location. Not worth the headache and they do not care for their customers. I will not be back.