We had a wonderful experience at Chicago Fire, thanks especially to our server, Kenzy. When something wasn’t quite right with our food at first, Kenzy and her manager went above and beyond to make sure everything was corrected and that our entire experience was perfect.
Kenzy checked on us often without being intrusive, offered great menu suggestions, and was genuinely friendly and attentive. Her professionalism and care truly stood out and made us feel valued as guests.
Because of the exceptional service we received, we will absolutely be returning. A+ service all around!
Atmosphere: 5
Food: 5
Service: 5
Aeary Goodman
Yummy yummy
Cale was great 👍
Atmosphere: 5
Food: 5
Service: 5
Bhushan Naik
Ordered Uber Eats. It came in a plastic bag for crying out loud! The packing was not good. The packet of entire ranch spilled into the bag messing everything up.
Atmosphere: 4
Food: 4
Service: 2
Daniel
The ingredients are fundamentally fresh, and the deep-dish pizza feels truly substantial. Other than that, it’s a typical American restaurant.
It’s not exactly cheap, but when you consider the chic Chicago-style interior, the fresh ingredients, and the generous portions, it doesn't feel that expensive after all.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Wings, Spinach Salad, Chicago Deep Dish Pizza
Jackie Bergquist
First time here. We had the pleasure to meet Chris. He is a great manager!!! Staff is friendly and has great customer service.
Gdeangela
Great drinks and deep dish pizza was delicious! Love this area
Atmosphere: 5
Food: 5
Service: 5
Tristen Myers
Service was terrible, pizza came with a dent, manager made it right and made us another pizza but it was almost 2 hours of sitting around.
Server didn’t refill water, friend had to ask multiple times for cutlery(which was also only given to him by the manager)
Tipped 0$ and I didn’t feel particularly bad about it
Would not come back, go to a different Chicago fire(this was a slow day by the way, not busy. They had no excuse)
Atmosphere: 3
Food: 3
Service: 2
nadia taibi
First time having a bad experience here. Loved the host, she was blonde and worked last night at around 4-ish pm. Was very kind and polite. There was also a food runner who was also very kind. I understand being stressed but our server was doing extremely petty things and was treating people in my party with just utmost disrespect. From offering to box our pizza then only putting 4 slices in the to go box, we literally had half of an XL pizza left. To “forgetting” to send through our pasta order and “accidentally” charging us for everything separately instead of the family meal then mysteriously not showing up again until it was to give us a thin, half baked pizookie thing with 80% whipped cream. We had to ask somebody else to change the receipt because she wasn’t anywhere in sight. I don’t know what to think about the whole situation. It’s just too much all at once to just be 10 different “mistakes.” It seemed deliberate, especially with the sort energy she had with us. Otherwise, the food was great other than the unbaked “cookie”
Atmosphere: 5
Food: 5
Service: 2
Monica Chalmers
They changed the tomatoes on the traditional pizza! Now they have halves of cherry tomatoes, not what I like but maybe that’s just me.
Overall we love the food but am disappointed with this change. Take out can be slow (takes longer than they say it will when you order). Been ordering here for years and will continue to do so despite the tomatoes.
Atmosphere: 5
Food: 4
Service: 5
Amanda Lee
$1 off beer isn’t really happy hour it’s kind of of a joke
I ordered 90 minutes before for a specific pick up time. Arrived at the specified time and they had not even started on it yet. Customer behind me put in new order and was given same time frame as me. Second time this has happened past month. Not even a sorry from the server. I have been coming to Fire since it opened
Food: 3
Service: 1
Tim Yeiser
Good pizza and the wings are better than most Edit. The food isn't as good as it used to be. Service was slow with only a few customers for lunch during the week.
Atmosphere: 5
Food: 2
Service: 4
Sidna Henry
We had a birthday group of 5 on Saturday. It was very busy, but no problem because we had the best sever, Christopher. He was polite, professional, checked on us to see if we needed anything often. I Just wanted to give Christopher a big kudos for his excellent service. By the way, the food was great and we all had such a good time.
We had a wonderful experience at Chicago Fire, thanks especially to our server, Kenzy. When something wasn’t quite right with our food at first, Kenzy and her manager went above and beyond to make sure everything was corrected and that our entire experience was perfect.
Kenzy checked on us often without being intrusive, offered great menu suggestions, and was genuinely friendly and attentive. Her professionalism and care truly stood out and made us feel valued as guests.
Because of the exceptional service we received, we will absolutely be returning. A+ service all around!
Atmosphere: 5
Food: 5
Service: 5
Yummy yummy
Cale was great 👍
Atmosphere: 5
Food: 5
Service: 5
Ordered Uber Eats. It came in a plastic bag for crying out loud! The packing was not good. The packet of entire ranch spilled into the bag messing everything up.
Atmosphere: 4
Food: 4
Service: 2
The ingredients are fundamentally fresh, and the deep-dish pizza feels truly substantial.
Other than that, it’s a typical American restaurant.
It’s not exactly cheap, but when you consider the chic Chicago-style interior, the fresh ingredients, and the generous portions, it doesn't feel that expensive after all.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Chicken Wings, Spinach Salad, Chicago Deep Dish Pizza
First time here. We had the pleasure to meet Chris. He is a great manager!!! Staff is friendly and has great customer service.
Great drinks and deep dish pizza was delicious! Love this area
Atmosphere: 5
Food: 5
Service: 5
Service was terrible, pizza came with a dent, manager made it right and made us another pizza but it was almost 2 hours of sitting around.
Server didn’t refill water, friend had to ask multiple times for cutlery(which was also only given to him by the manager)
Tipped 0$ and I didn’t feel particularly bad about it
Would not come back, go to a different Chicago fire(this was a slow day by the way, not busy. They had no excuse)
Atmosphere: 3
Food: 3
Service: 2
First time having a bad experience here. Loved the host, she was blonde and worked last night at around 4-ish pm. Was very kind and polite. There was also a food runner who was also very kind. I understand being stressed but our server was doing extremely petty things and was treating people in my party with just utmost disrespect. From offering to box our pizza then only putting 4 slices in the to go box, we literally had half of an XL pizza left. To “forgetting” to send through our pasta order and “accidentally” charging us for everything separately instead of the family meal then mysteriously not showing up again until it was to give us a thin, half baked pizookie thing with 80% whipped cream. We had to ask somebody else to change the receipt because she wasn’t anywhere in sight. I don’t know what to think about the whole situation. It’s just too much all at once to just be 10 different “mistakes.” It seemed deliberate, especially with the sort energy she had with us. Otherwise, the food was great other than the unbaked “cookie”
Atmosphere: 5
Food: 5
Service: 2
They changed the tomatoes on the traditional pizza! Now they have halves of cherry tomatoes, not what I like but maybe that’s just me.
Overall we love the food but am disappointed with this change. Take out can be slow (takes longer than they say it will when you order). Been ordering here for years and will continue to do so despite the tomatoes.
Atmosphere: 5
Food: 4
Service: 5
$1 off beer isn’t really happy hour it’s kind of of a joke
Restaurantji Recommends
I ordered 90 minutes before for a specific pick up time. Arrived at the specified time and they had not even started on it yet. Customer behind me put in new order and was given same time frame as me. Second time this has happened past month. Not even a sorry from the server. I have been coming to Fire since it opened
Food: 3
Service: 1
Good pizza and the wings are better than most
Edit. The food isn't as good as it used to be. Service was slow with only a few customers for lunch during the week.
Atmosphere: 5
Food: 2
Service: 4
We had a birthday group of 5 on Saturday. It was very busy, but no problem because we had the best sever, Christopher. He was polite, professional, checked on us to see if we needed anything often. I Just wanted to give Christopher a big kudos for his excellent service. By the way, the food was great and we all had such a good time.
Atmosphere: 4
Food: 5
Service: 5
Just as I remember it
Atmosphere: 4
Food: 4
Service: 4
Still really good. Great deep dish pizza.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Great Pizza
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