Cold Stone Creamery

Worst experience with the customer service. They wrote the name wrong, when i asked them to correct it this is what i got.

12/29/24: over priced two toppings 8.50

They give you smaller portions if your a male customer

Atmosphere: 1

Food: 1

Service: 1

This is fun place to have ice cream and they have beautiful cakes for birthday parties. The staff are very friendly and it's fun to watch them mix the condiments for your order.

Atmosphere: 5

Food: 5

Service: 5

Wonderful service and ice cream!

Atmosphere: 5

Food: 5

Service: 5

Best cold stone in NorCal. Great service & classic cold stone flavors and vibe.

Atmosphere: 5

Food: 5

Service: 5

Great location with tasty options! Nice treat for all ages. Recommend this place. The service was great too

Atmosphere: 5

Food: 5

Service: 5

Great location with tasty options! Nice treat for all ages. Recommend this place. The service was great too

Atmosphere: 5

Food: 5

Service: 5

Young lady messed up my order but kindly made me a brand new one. Respect and Kudos to her for great compassion as well as customer service!5/15/24 4PM PST

Atmosphere: 5

Food: 5

Service: 5

They offer a nice variety of flavors, and their ice cream cakes are perfect

Food: 4

Service: 4

We, a family of four, came in to each get an ice cream. There were 3 groups of 2 in front of us but the person helping them seemed competent. There was at least one person in the back not helping people, but probably doing other admin things. Another employee came in from outside and the competent employee left the front to allow the newly arrived employee to handle the customers that have now multiplied behind us. This employee moved so slow that we ended up only offering 2 out of our 4 wanted deserts we were hoping to get because it was embarrassing to us that we felt everyone in the store was waiting on us as we waited on this employee.This location has steadily gone down hill. Plus, you add in 2 other employees leaving a less than motivated employee out to serve the entire store was disappointing.

Atmosphere: 2

Food: 3

Service: 1

Best icecream in Folsom. I go here every week, and I really love it.

Love going to cold stone. Not only ice creams, cakes are so delicious. Staff is very friendly & helpful.

Ordered Icecream cake for my party. It was delicious. Mango flavor.

We visited this Coldstone while in Folsom. Hands down the worst service we’ve ever received at a Coldstone. The young man helping us was rude and seemed like he didn’t want to be there. When asked if they had sweet cream ice cream, he said, “I don’t understand what you’re saying.” When asked if the pecans are whole or crushed, he shrugged and said, “I don’t know.” Seriously? My wife and mom said he must be slow or “special.” Ok, maybe… so, when he handed my wife her pistachio ice cream that was so soft it was practically like a milkshake in a cup, I was done. I walked over to the lady owner and asked if “that worker” is slow because if so I want to be sensitive to that. She said no, he isn’t. I explained he’s been rude since we walked in and doesn’t seem like he wants to help us. She goes on to explain, “He has a really bad cold and wants to go home.” …………….I do want to recognize the assistant manager who was so friendly and took charge to get my wife a new pistachio ice cream that was frozen, not mush. Great attitude and was hustling the whole time on online orders, I believe.