Mr. Pickle's Sandwich Shop - Folsom, CA

If I could give zero stars, I would. The so-called “manager” Zolo was hands down one of the rudest, most unprofessional people I’ve ever dealt with. My mother went in to have our order remade after it was done wrong last time. She clearly told him multiple times that it was a remake and should be free. She even asked if he needed her name, and he said no. They talked about how the last order was messed up, and then he still charged her full price. When she pointed it out, he completely ignored her.

When she got home, I called the store to find out why she was charged. The second I asked for the manager, Zolo paused, said the manager wasn’t there, then suddenly claimed he was the manager. Funny, because earlier when I called, someone named Simon said he was the manager. So either Zolo doesn’t know who’s in charge, or he just enjoys lying to customers.

The entire phone call was a disaster. He was rude, dismissive, and constantly talked over me every time I tried to explain what happened. When I finally asked if I could finish my sentence, he started yelling that I was being rude and that he had to hang up because he needed to start closing duties. It was 5:26 PM. They don’t even close for another two and a half hours.

At that point, I hung up because it was clear there was no reasoning with him. I’ll be reaching out to corporate or the franchise owner next, whichever one gets back to me first. If this is the type of “manager” representing the company, then something is seriously wrong with their training and hiring process. The first thing a manager should learn is basic respect for customers, not how to lie, argue, and talk over them.

Atmosphere: 1

Food: 1

Service: 1

Very friendly and inviting environment.

Atmosphere: 5

Food: 5

Service: 5

Inconsistent. Orders are often wrong. Ingredients (especially the bread) are NOT fresh.

Atmosphere: 2

Food: 1

Service: 1

Always a good sandwich and chocolate chip cookie!

Atmosphere: 5

Food: 5

Service: 5

came in at 3:00 1 person waiting took 25 min to get sandwich guy spent his time dealing w bread zero attention to waiting customer or acknowledging me

horrible

Atmosphere: 3

Food: 4

Service: 1

fabulous and always ready snd waiting!!!!

Atmosphere: 5

Food: 5

Service: 5

The food was good. I got the Turkey sandwich combo for $8 but I added bacon, cucumbers and jalapeños. Upcharge for the bacon and jalapeños but still only ended up being only $10 plus tip. Dutch crunch is very crunchy, would have preferred a toasted sandwich but ordered online and didn’t see an option to request it toasted. Overall great experience.

Atmosphere: 5

Food: 5

Service: 5

Came on for the great lunch special $7.99, but disappointed in the wait and even more so with a stale, croutons-like Dutch crunch. Very disappointing. I get it’s Dutch crunch but this is crumbly like they over-toasted it, I didn’t even want it toasted. Not a fan.

Atmosphere: 3

Food: 2

Service: 2

Always tasty goods! Love the dutch crunch roll!

Atmosphere: 4

Food: 5

Service: 5

This place used to be really good. Not sure what happened. I haven't been here in awhile, and my last trip wasn't good. They turned into Subway. No meat and all veggies. Won't go back. Should of went to the Sourdough across the street.

Atmosphere: 3

Food: 1

Service: 3

I like the the pickle’s in Mr pickle’s , I try veggie sandwich on Dutch bread and was great ⭐️⭐️⭐️⭐️⭐️

Atmosphere: 4

Food: 5

Service: 5

Bread was extremely hard, my kids could not bite into it.

Atmosphere: 5

Food: 1

Service: 5

The sandwiches are always good, but they are always understaffed and take forever to make food. The waiting room in seating areas just what to be expected for the location.

Atmosphere: 3

Food: 4

Service: 2

The staff was incredibly friendly and patient. I will definitely come back!

Atmosphere: 4

Food: 5

Service: 5

This is what I paid $10 for. A 4 inch sandwich! And they didn't get my son's sandwich correct either. Very disappointed

Atmosphere: 4

Food: 1

Service: 3