Ordered online Order was lost transition which wasn't to much of a hassle. That being said they are totally butchered my order not one thing I ordered came correct. PAiD EXTRA FOR SPREADS AND SAUCE AND DISNT GRT ANY OF IT ON OUR FOOD. Very upsetting
Black B.
very very nice people! turkey melt was amazing along with the chocolate muffins. will be coming back :)
the G
If not for the bagels, I would have given it a 1 star. Came in early morning Saturday and had our order for 3 tuna bagels written on this paper. No other customers ordering at that time. The server proceeded to make the sandwiches. My husband saw the server putting something that does not look like tuna at all. The server said it was turkey. What the...so we repeated our order. The server turned her back then came back to say no more tuna left to make 3 but only for 1 sandwich. Since the bagels were already laid with vegetables, we said yes to the alternative chicken sandwich offered. Came in a flow of customers after us. 3 to 4 had orders taken and left, and we are still standing there. I said to myself, "Be patient. It is morning they are just starting". Saw more stuff to add to our order, who can resist not to look on their cupcakes and scones. Anyway, it was time to pay, and a white tall obnoxious customer seemed to be standing over and looking directly on how my husband was paying and suddenly whispered to his ear that sounded like an offensive remark. I found out he was not delighted that we skipped tipping their service. He does not know what was going on and decided to mind our business maybe he is a loyal customer, he told us to give them a break. For one, servers were just standing and looking on their cellphones not helping our server so she finish fast. Why can't they do the order as they come before getting on the next one? We left without even entertaining the guy's rant while he made a scene inside the store. The server could have said something for him to stop, but I guess she was also surprised. She knows customers have the choice to give a tip. I'm not going back to this place. We were always here coming from work to bring bagels and croissants for breakfast.
Atmosphere: 1
Food: 4
Service: 1
Lorre “Lorrelvschocolate” Carver
Went in for bagels and waited several minutes before I was helped. The girl acknowledged me a few minutes after I was standing there. She was friendly, and she ended up helping me. I think they need more help, though, because these girls are busy and service is slow. The bagels were okay, little chewy. I would go back and give them a second chance.
Atmosphere: 2
Food: 4
Service: 3
Marie D.
Bagels are good but pretty expensive for a gourmet bagel with cream cheese and sliced lox (no veggies), $11.99. I also bought a blueberry scone here and they taste like pasty bread with no flavor at all. It barely had any blueberries. Very disappointing.
David Wheeler
One young lady was helping all the customers as two others were chatting with a ww2 vet showing them pictures from a book he was in. I liked the young red head helping me but not the others.
Atmosphere: 3
Food: 3
Service: 3
Zoe L.
This service is sooooo disappointing. We sat at the register to simply buy cream cheese and nobody acknowledged us and they continued working completely ignoring the register. I understand if you're busy, but at least tell costumer you'll be right with them. Waited 7-10 minutes before being acknowledged and had to ask to be checked out. Every time I go here I have to check I'm not invisible.
Yazmin Freeman
Kid-friendliness: Yes
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bagels--Pesto Turkey Bacon Club
Robert Barton
Fantastic bagels! Amazing hot chocolate and pastries!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels--Bacon & Egg and Cheese, Egg and Turkey, Bagels--Pesto Turkey Bacon Club, Sausage Egg & Cheese on Everything Bagel, Hot Turkey on Pesto, Almond Bear Claw, Egg Bacon and Cheese, White Pizza Bagel Served Open Face, Bagel with Turkey & Cheese, Strawberry C C 8oz Tub, Bagel w Veggie Cream Cheese, Gourmet Bagel Each, Turkey Sandwich with Cheese Jalapeños Bread, Slice Lox & Cream Cheese Only with No Veggies, Eggwich, Oat Milk Raisin Cookie, Butter Croissant
Amy M.
Business hours are advertised on Yelp, Google, and painted on their window as open until 3. I ordered online. When I got there several minutes before 3, they were already completely closed. I paid online but got no food. Now because of the awful reviews about customer service, I am scared to go talk to them today to try to get my order without having to pay twice.
I am addicted to their bagels. I live in Oregon, so always stock up when I come to Folsom.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bagels--Bacon & Egg and Cheese
Jared Morris
The food and service here are awesome. The shop aesthetic could use a little work, but that's not really a problem, considering how tasty our bagel sandwiches were and how friendly the employees were. I got the bacon, lettuce, tomato and cream cheese on an everything bagel and it was phenomenal, and both my son's got a bagel and lox sandwich and those were. We also got some boba tea which was pretty much. I will definitely come back here.
Atmosphere: 4
Food: 5
Service: 5
Kody F.
Don't order from this place on DoorDash. You will NOT get the correct item. I have ordered multiple times and have never received the correct item.
Arash Hussaini
There is always such a long wait and takes forever to take your order, always under staff no matter when you go , and they always get your order wrong even when you tell them few
Food: 3
Service: 1
Steve B.
The worst of the worst. Zero customer service. Checking their phones, no attention to the customers. Used to be good, but since covid got really bad. :(
Ordered online Order was lost transition which wasn't to much of a hassle. That being said they are totally butchered my order not one thing I ordered came correct. PAiD EXTRA FOR SPREADS AND SAUCE AND DISNT GRT ANY OF IT ON OUR FOOD. Very upsetting
very very nice people! turkey melt was amazing along with the chocolate muffins. will be coming back :)
If not for the bagels, I would have given it a 1 star. Came in early morning Saturday and had our order for 3 tuna bagels written on this paper. No other customers ordering at that time. The server proceeded to make the sandwiches. My husband saw the server putting something that does not look like tuna at all. The server said it was turkey. What the...so we repeated our order. The server turned her back then came back to say no more tuna left to make 3 but only for 1 sandwich. Since the bagels were already laid with vegetables, we said yes to the alternative chicken sandwich offered. Came in a flow of customers after us. 3 to 4 had orders taken and left, and we are still standing there. I said to myself, "Be patient. It is morning they are just starting". Saw more stuff to add to our order, who can resist not to look on their cupcakes and scones. Anyway, it was time to pay, and a white tall obnoxious customer seemed to be standing over and looking directly on how my husband was paying and suddenly whispered to his ear that sounded like an offensive remark. I found out he was not delighted that we skipped tipping their service. He does not know what was going on and decided to mind our business maybe he is a loyal customer, he told us to give them a break. For one, servers were just standing and looking on their cellphones not helping our server so she finish fast. Why can't they do the order as they come before getting on the next one? We left without even entertaining the guy's rant while he made a scene inside the store. The server could have said something for him to stop, but I guess she was also surprised. She knows customers have the choice to give a tip. I'm not going back to this place. We were always here coming from work to bring bagels and croissants for breakfast.
Atmosphere: 1
Food: 4
Service: 1
Went in for bagels and waited several minutes before I was helped. The girl acknowledged me a few minutes after I was standing there. She was friendly, and she ended up helping me. I think they need more help, though, because these girls are busy and service is slow. The bagels were okay, little chewy. I would go back and give them a second chance.
Atmosphere: 2
Food: 4
Service: 3
Bagels are good but pretty expensive for a gourmet bagel with cream cheese and sliced lox (no veggies), $11.99. I also bought a blueberry scone here and they taste like pasty bread with no flavor at all. It barely had any blueberries. Very disappointing.
One young lady was helping all the customers as two others were chatting with a ww2 vet showing them pictures from a book he was in. I liked the young red head helping me but not the others.
Atmosphere: 3
Food: 3
Service: 3
This service is sooooo disappointing. We sat at the register to simply buy cream cheese and nobody acknowledged us and they continued working completely ignoring the register. I understand if you're busy, but at least tell costumer you'll be right with them. Waited 7-10 minutes before being acknowledged and had to ask to be checked out. Every time I go here I have to check I'm not invisible.
Kid-friendliness: Yes
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bagels--Pesto Turkey Bacon Club
Fantastic bagels! Amazing hot chocolate and pastries!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels--Bacon & Egg and Cheese, Egg and Turkey, Bagels--Pesto Turkey Bacon Club, Sausage Egg & Cheese on Everything Bagel, Hot Turkey on Pesto, Almond Bear Claw, Egg Bacon and Cheese, White Pizza Bagel Served Open Face, Bagel with Turkey & Cheese, Strawberry C C 8oz Tub, Bagel w Veggie Cream Cheese, Gourmet Bagel Each, Turkey Sandwich with Cheese Jalapeños Bread, Slice Lox & Cream Cheese Only with No Veggies, Eggwich, Oat Milk Raisin Cookie, Butter Croissant
Business hours are advertised on Yelp, Google, and painted on their window as open until 3. I ordered online. When I got there several minutes before 3, they were already completely closed. I paid online but got no food. Now because of the awful reviews about customer service, I am scared to go talk to them today to try to get my order without having to pay twice.
Restaurantji Recommends
I am addicted to their bagels. I live in Oregon, so always stock up when I come to Folsom.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bagels--Bacon & Egg and Cheese
The food and service here are awesome. The shop aesthetic could use a little work, but that's not really a problem, considering how tasty our bagel sandwiches were and how friendly the employees were. I got the bacon, lettuce, tomato and cream cheese on an everything bagel and it was phenomenal, and both my son's got a bagel and lox sandwich and those were. We also got some boba tea which was pretty much. I will definitely come back here.
Atmosphere: 4
Food: 5
Service: 5
Don't order from this place on DoorDash. You will NOT get the correct item. I have ordered multiple times and have never received the correct item.
There is always such a long wait and takes forever to take your order, always under staff no matter when you go , and they always get your order wrong even when you tell them few
Food: 3
Service: 1
The worst of the worst. Zero customer service. Checking their phones, no attention to the customers. Used to be good, but since covid got really bad. :(