Great food as always!! Good service also. Recommend it
Atmosphere: 5
Food: 5
Service: 5
Andrew Slaugh
Love the burgers.
Atmosphere: 3
Food: 5
Service: 4
Sara T.
Good burger, friendly staffs!
JOY H
This was my first visit to Shake Shack. It's located at the Palladio in Folsom. I went on a Friday around 1130am, so parking was plentiful. I was greeted by a staff person as soon as I entered. The menu and order/pick up counter are right at the entrance. In addition to a variety of burgers there are vegan options, chicken sandwhiches, hot dogs, soft drinks, milkshakes and even a selection of beer and wines! The entrance is full of light and very welcoming. There are several seating areas inside and out. I ordered a single burger with no cheese and fries. I sat near the entrance and observed a steady flow of customers ordering to eat in as well as those ordering to go or delivery service pick ups. My order arrived in about 5 minutes (they bring it to your table). My burger was a delicious smashed burger and the crinkle cut fries were fresh and hot. As a staff person was delivering an order to another table, he stopped to ask me if my order was ok. I was pleasantly surprised by that because most fast food places do not check on you after you receive your order. 5 stars for the excellent customer service! Overall a great place to stop in to satisfy your hunger and experience great customer service.
Atmosphere: 5
Food: 4
Service: 5
AD A
Ordered delivery and it was on time and absolutely fresh and delicious!
Food: 5
Service: 5
Scott Jaxson
The food presentation is beautiful and inviting.
jihad bhai
I loved how quickly the food was prepared without compromising the quality.
C Lu
Craving a burger and was going to stop at our regular spot but wanted to give this location a try. The burgers average about $12-$15 each. We ordered our burgers with bacon and when we got them there was no bacon inside , also after we gave it back to re-do they brought it back out but there were no sauce inside the burgers which made it extremely dry and hard to eat. At this point we just ate our burgers with ketchup as it was getting cold. The Pattie’s were cooked well but definitely wishing the whole burger tasted more full filling with all the correct condiments inside. Onion rings were good but very small portion and not enough for sharing. The lemonades were watered down. This is a self service restaurant you order at the kiosk and pick up your food at the counter.
Atmosphere: 3
Food: 3
Service: 4
Juan Cadena
I appreciate the variety of healthy options available on the menu.
The people working here were SUPER nice! They came and said hi to us. Comfortable place to eat inside. Great food!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Lynne Graham
Loud in the restaurant. The kiosks are too close to the ordering counter. When we walked in it looked like a crowd was trying to order from the counter but in reality they were gathered around the kiosks. Food was great! Service was good. They got the drinks mixed up and brought one wrong hamburger. We would still go back to eat!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Hamburger, Cheeseburger and Fries
Chris Blake
First time eating at shake shack and to say I was disappointed would be understatement. Burger was way over cooked. No condiments or veggies added. Was not asked if I wanted anything on them so I assumed they were standard. Fries tasted like they had been under a heat lamp too long. Food was slapped together like the employees just didnt care. Not that busy at the time. I will stick with In N Out across the street - better food and prices
Store is so cold and food is overpriced
Atmosphere: 1
Food: 2
Service: 5
Great food as always!! Good service also. Recommend it
Atmosphere: 5
Food: 5
Service: 5
Love the burgers.
Atmosphere: 3
Food: 5
Service: 4
Good burger, friendly staffs!
This was my first visit to Shake Shack. It's located at the Palladio in Folsom. I went on a Friday around 1130am, so parking was plentiful. I was greeted by a staff person as soon as I entered. The menu and order/pick up counter are right at the entrance. In addition to a variety of burgers there are vegan options, chicken sandwhiches, hot dogs, soft drinks, milkshakes and even a selection of beer and wines! The entrance is full of light and very welcoming. There are several seating areas inside and out. I ordered a single burger with no cheese and fries. I sat near the entrance and observed a steady flow of customers ordering to eat in as well as those ordering to go or delivery service pick ups. My order arrived in about 5 minutes (they bring it to your table). My burger was a delicious smashed burger and the crinkle cut fries were fresh and hot. As a staff person was delivering an order to another table, he stopped to ask me if my order was ok. I was pleasantly surprised by that because most fast food places do not check on you after you receive your order. 5 stars for the excellent customer service! Overall a great place to stop in to satisfy your hunger and experience great customer service.
Atmosphere: 5
Food: 4
Service: 5
Ordered delivery and it was on time and absolutely fresh and delicious!
Food: 5
Service: 5
The food presentation is beautiful and inviting.
I loved how quickly the food was prepared without compromising the quality.
Craving a burger and was going to stop at our regular spot but wanted to give this location a try. The burgers average about $12-$15 each. We ordered our burgers with bacon and when we got them there was no bacon inside , also after we gave it back to re-do they brought it back out but there were no sauce inside the burgers which made it extremely dry and hard to eat. At this point we just ate our burgers with ketchup as it was getting cold. The Pattie’s were cooked well but definitely wishing the whole burger tasted more full filling with all the correct condiments inside. Onion rings were good but very small portion and not enough for sharing. The lemonades were watered down. This is a self service restaurant you order at the kiosk and pick up your food at the counter.
Atmosphere: 3
Food: 3
Service: 4
I appreciate the variety of healthy options available on the menu.
Restaurantji Recommends
The people working here were SUPER nice! They came and said hi to us. Comfortable place to eat inside. Great food!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Loud in the restaurant. The kiosks are too close to the ordering counter. When we walked in it looked like a crowd was trying to order from the counter but in reality they were gathered around the kiosks. Food was great! Service was good. They got the drinks mixed up and brought one wrong hamburger. We would still go back to eat!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Hamburger, Cheeseburger and Fries
First time eating at shake shack and to say I was disappointed would be understatement. Burger was way over cooked. No condiments or veggies added. Was not asked if I wanted anything on them so I assumed they were standard. Fries tasted like they had been under a heat lamp too long. Food was slapped together like the employees just didnt care. Not that busy at the time. I will stick with In N Out across the street - better food and prices
Food: 1
Service: 2
Costco Burger much better
Food: 1
YUMMMM-O!
Atmosphere: 5
Food: 5
Service: 5
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