This store cheaps out on pick up orders. As someone who spent years working at the habit as a younger person, it is appalling to see the level of laziness in the staff of today’s workforce. I ordered a Santa Barbara char as a pick up order and was served a barely cooked sandwich with a teaspoon of avocado on it. That is not at all how the Santa Barbara charge should be served, based on the photo that is provided on the website and my own personal experience working at this chain. I drove all the way back to request a refund and the manager of the store stared at me blankly and stated that I had to call the helpline to get a refund. Well, there is no helpline and now I’ve sent an email requesting a refund to which I’ve gotten no reply. So I’m out a sandwich and my money. They did request to remake it, but I declined because if they couldn’t make it right the first time, why would I trust they could make it right the second time. Making a sandwich is not difficult. We are loyal customers to this chain and they have now lost our service forever. I will also be letting everyone around us know about the lack of service provided to us by the habit workers, and the fact that the chain does nothing to hire better workers and managers or take care of their customers, regardless how loyal they may be. Do better.
Atmosphere: 1
Food: 1
Service: 1
Tony F
Great place with consistently good food. The Chicken Club sandwiches are absolutely the bomb 🔥 Highly recommend.
Atmosphere: 4
Food: 5
Service: 4
Angela Elizabeth
So greedy on the ranch. Ordering $24 of food and they refused to give me a ranch for fries. Also left a 15% tip when I paid for my order. The employees seemed to be used to the speel and blamed managers for the bad policy. I literally got a tiny ranch that wasnt even enough for 2 onion rings, with my meal. The ketchup is so processed and too sweet. I also ordered a pup patty. And asked my charburger to be well done. They under cooked my meat and cooked the pup patty to be super well done. So this made it hard for me to eat a pink burger. I also ordered my food for dine in and they made it to go. This place is a total joke. The staff acts clueless and doesnt understand basic communication. I won't be wasting another dime here. Greedy businesses like this have no real clue what a valued customer is. Aside from the negative experience, they are so stingy and rude about the ranch with zero interest in keeping customers. I've never experienced such a stingy place. I will never be back.
Atmosphere: 3
Food: 3
Service: 1
Anthony Rojales
Had a small issue with my order at The Habit Burger in Folsom. I ordered a side salad, but it was rung in incorrectly and I was charged for a different item. When I brought it to the counter, the manager Connor immediately stepped in, listened, and offered a full refund with no hesitation.
What really made the visit shine was how attentive Connor was afterward. He checked on us multiple times, was incredibly kind, and even handed out gummy candy to young kids while wishing everyone a Merry Christmas — something we noticed he did with every customer. We also overheard him coaching the cashier, reminding her to always confirm orders before payment, which showed great leadership.
The food was very tasty, and Connor completely turned a mistake into a memorable experience. We’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Cheyanne Pebley
I experienced an issue with my order and the manager Conor handled it so promptly without me asking I got a New burger
Atmosphere: 5
Food: 5
Service: 5
Scott Johnson
Just like every other habit very consistent quality food friendly staff and clean as a whistle
Atmosphere: 3
Food: 4
Service: 4
Skyler Ralls
Decent food, but they always forget something when I get take out.
Food: 4
Service: 2
Paulette Garcia
Great food and great service
Atmosphere: 5
Food: 5
Service: 5
Dean Dodson
New sirloin sandwich ok. Stick to the Double Char!
Took 30 minutes and still gave the wrong order. How do you mess up that bad??!!! There were no chicken bites, no onion rings, and only gave 1 drink when we said 2. Also, the fact that it took 30 minutes when it was happy hour and there was like 1 customer. The workers at the 4pm shift don't seem to care at all. They should be fired. I will never come here ever again. If anyone is thinking of eating at Habit burger, don't ever come to this location!!! Always go to the Folsom Ranch location. The one time I come here because it's closer, they give me half of my food and take double the time it should take. I usually go to the Folsom Ranch location and the quality and service is 1000 times better than this.
Food: 1
Service: 1
Rian
The burgers were fresh and delicious, the staff was friendly, and the restaurant was clean and comfortable. Great place for a quick and tasty meal — definitely recommended!
Joel Fox
One of the more underwhelming Habits I’ve eaten at. Took forever, and messed up my order. Double trouble right away. Burger was decent but definitely not as good as other locations
Atmosphere: 3
Food: 2
Service: 2
Jeff McDonald
Still my favorite hamburger! I stop by every time I visit the area!
Atmosphere: 5
Food: 5
Service: 5
Carlos Allison
Food is good however it takes a long time to get even with nobody here. The main reason I don't go here more...
Great place to pick up a salad
Atmosphere: 5
Food: 5
Service: 5
This store cheaps out on pick up orders. As someone who spent years working at the habit as a younger person, it is appalling to see the level of laziness in the staff of today’s workforce. I ordered a Santa Barbara char as a pick up order and was served a barely cooked sandwich with a teaspoon of avocado on it. That is not at all how the Santa Barbara charge should be served, based on the photo that is provided on the website and my own personal experience working at this chain. I drove all the way back to request a refund and the manager of the store stared at me blankly and stated that I had to call the helpline to get a refund. Well, there is no helpline and now I’ve sent an email requesting a refund to which I’ve gotten no reply. So I’m out a sandwich and my money. They did request to remake it, but I declined because if they couldn’t make it right the first time, why would I trust they could make it right the second time. Making a sandwich is not difficult. We are loyal customers to this chain and they have now lost our service forever. I will also be letting everyone around us know about the lack of service provided to us by the habit workers, and the fact that the chain does nothing to hire better workers and managers or take care of their customers, regardless how loyal they may be. Do better.
Atmosphere: 1
Food: 1
Service: 1
Great place with consistently good food. The Chicken Club sandwiches are absolutely the bomb 🔥 Highly recommend.
Atmosphere: 4
Food: 5
Service: 4
So greedy on the ranch. Ordering $24 of food and they refused to give me a ranch for fries. Also left a 15% tip when I paid for my order. The employees seemed to be used to the speel and blamed managers for the bad policy. I literally got a tiny ranch that wasnt even enough for 2 onion rings, with my meal. The ketchup is so processed and too sweet. I also ordered a pup patty. And asked my charburger to be well done. They under cooked my meat and cooked the pup patty to be super well done. So this made it hard for me to eat a pink burger. I also ordered my food for dine in and they made it to go. This place is a total joke. The staff acts clueless and doesnt understand basic communication. I won't be wasting another dime here. Greedy businesses like this have no real clue what a valued customer is. Aside from the negative experience, they are so stingy and rude about the ranch with zero interest in keeping customers. I've never experienced such a stingy place. I will never be back.
Atmosphere: 3
Food: 3
Service: 1
Had a small issue with my order at The Habit Burger in Folsom. I ordered a side salad, but it was rung in incorrectly and I was charged for a different item. When I brought it to the counter, the manager Connor immediately stepped in, listened, and offered a full refund with no hesitation.
What really made the visit shine was how attentive Connor was afterward. He checked on us multiple times, was incredibly kind, and even handed out gummy candy to young kids while wishing everyone a Merry Christmas — something we noticed he did with every customer. We also overheard him coaching the cashier, reminding her to always confirm orders before payment, which showed great leadership.
The food was very tasty, and Connor completely turned a mistake into a memorable experience. We’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
I experienced an issue with my order and the manager Conor handled it so promptly without me asking I got a New burger
Atmosphere: 5
Food: 5
Service: 5
Just like every other habit very consistent quality food friendly staff and clean as a whistle
Atmosphere: 3
Food: 4
Service: 4
Decent food, but they always forget something when I get take out.
Food: 4
Service: 2
Great food and great service
Atmosphere: 5
Food: 5
Service: 5
New sirloin sandwich ok. Stick to the Double Char!
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Took 30 minutes and still gave the wrong order. How do you mess up that bad??!!! There were no chicken bites, no onion rings, and only gave 1 drink when we said 2. Also, the fact that it took 30 minutes when it was happy hour and there was like 1 customer. The workers at the 4pm shift don't seem to care at all. They should be fired. I will never come here ever again. If anyone is thinking of eating at Habit burger, don't ever come to this location!!! Always go to the Folsom Ranch location. The one time I come here because it's closer, they give me half of my food and take double the time it should take. I usually go to the Folsom Ranch location and the quality and service is 1000 times better than this.
Food: 1
Service: 1
The burgers were fresh and delicious, the staff was friendly, and the restaurant was clean and comfortable. Great place for a quick and tasty meal — definitely recommended!
One of the more underwhelming Habits I’ve eaten at. Took forever, and messed up my order. Double trouble right away. Burger was decent but definitely not as good as other locations
Atmosphere: 3
Food: 2
Service: 2
Still my favorite hamburger! I stop by every time I visit the area!
Atmosphere: 5
Food: 5
Service: 5
Food is good however it takes a long time to get even with nobody here. The main reason I don't go here more...
Atmosphere: 5
Food: 5
Service: 4
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