I’m beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didn’t get what I ordered. Absolute trash service. If you can’t handle basic orders, don’t bother taking people’s money. Never again.
Service: 1
Brian Frang
Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.
Atmosphere: 1
Food: 1
Service: 1
Joan Rogers
The food was a tad bit off. The service was good.
Atmosphere: 5
Food: 4
Service: 5
Devin Suniga
I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.
Angel Garcia
Guac is old at all times. They never want to give out red salsa and always missing items in the order specially drive thru! Not to mention bad customer service
Atmosphere: 1
Food: 1
Service: 1
Nicole Valdez
Went through the drive thru yesterday. Aside from the amazing deals they have, I received prompt service. Unfortunately I took off before they gave me my card back and didn't realize it until today at lunch time. I called and they picked up the phone, which is surprising for any fast food restaurant. I spoke to an awesome worker that was super nice and understanding. My debit card was safe and returned to me. Thank you making my craziness a little less crazy.
Atmosphere: 5
Food: 5
Service: 5
Duane “Ozzie” Osmon
The salads are really good when you're on a diet
Atmosphere: 5
Food: 5
Service: 5
Kandra Isabell-alexander
I had a tostada bowl with double chicken, and it was not that. It was still good, though.
Atmosphere: 1
Food: 3
Service: 3
Nataly Juan
The staff was friendly and helpful — especially the cashier, Nancy. She was super nice and patient, which I really appreciated since I’m a very picky eater. She made the ordering process smooth and easy. The food was fresh and delicious too! I’ll definitely be coming back and recommending this location to others.
Atmosphere: 5
Food: 5
Service: 5
melissa magana
I don’t typically leave negative reviews, but I felt it was important to share my experience—especially as this is the second time I’ve encountered a similar issue at this location.
I came in for a pickup order and, while I understand the team was busy, as its typical lunch hour. I wasn’t acknowledged upon arrival. When I approached the counter and let the employee know I was there for a pickup, she saw my order on the screen, confirmed it with a nod, saw my bag sitting on the counter, and then continued assisting other customers. I remained waiting, and after stepping away and returning, she informed me she had forgotten.
As someone who has worked in fast food, I know how challenging the job can be, but it’s disheartening to witness a decline in basic customer service courtesy. I hope this feedback can help improve future experiences.
Geremia & Lorena were so accomodating. I am a very picky eater & they re-cooked my food, to my liking. Best customer service. I also noticed that this store is exceprionally clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Norma Gomez
They dont want to help you order anymore. They force you to order on the screen.
Atmosphere: 5
Food: 4
Service: 1
SvtBatman 101
Dumb ppl working there always get my order wrong n can't even do it right the first time
I’m beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didn’t get what I ordered. Absolute trash service. If you can’t handle basic orders, don’t bother taking people’s money. Never again.
Service: 1
Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.
Atmosphere: 1
Food: 1
Service: 1
The food was a tad bit off. The service was good.
Atmosphere: 5
Food: 4
Service: 5
I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.
Guac is old at all times. They never want to give out red salsa and always missing items in the order specially drive thru! Not to mention bad customer service
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru yesterday. Aside from the amazing deals they have, I received prompt service. Unfortunately I took off before they gave me my card back and didn't realize it until today at lunch time. I called and they picked up the phone, which is surprising for any fast food restaurant. I spoke to an awesome worker that was super nice and understanding. My debit card was safe and returned to me. Thank you making my craziness a little less crazy.
Atmosphere: 5
Food: 5
Service: 5
The salads are really good when you're on a diet
Atmosphere: 5
Food: 5
Service: 5
I had a tostada bowl with double chicken, and it was not that. It was still good, though.
Atmosphere: 1
Food: 3
Service: 3
The staff was friendly and helpful — especially the cashier, Nancy. She was super nice and patient, which I really appreciated since I’m a very picky eater. She made the ordering process smooth and easy. The food was fresh and delicious too! I’ll definitely be coming back and recommending this location to others.
Atmosphere: 5
Food: 5
Service: 5
I don’t typically leave negative reviews, but I felt it was important to share my experience—especially as this is the second time I’ve encountered a similar issue at this location.
I came in for a pickup order and, while I understand the team was busy, as its typical lunch hour. I wasn’t acknowledged upon arrival. When I approached the counter and let the employee know I was there for a pickup, she saw my order on the screen, confirmed it with a nod, saw my bag sitting on the counter, and then continued assisting other customers. I remained waiting, and after stepping away and returning, she informed me she had forgotten.
As someone who has worked in fast food, I know how challenging the job can be, but it’s disheartening to witness a decline in basic customer service courtesy. I hope this feedback can help improve future experiences.
Restaurantji Recommends
Geremia & Lorena were so accomodating. I am a very picky eater & they re-cooked my food, to my liking. Best customer service. I also noticed that this store is exceprionally clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
They dont want to help you order anymore. They force you to order on the screen.
Atmosphere: 5
Food: 4
Service: 1
Dumb ppl working there always get my order wrong n can't even do it right the first time
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Tacos, Double Chicken Avocado Salad, Double Chicken Tostada Salad, Chicken Avocado Burrito
Great food and service
Parking: Easy parking
Kid-friendliness: Friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Chicken Dinner, Tacos, Double Chicken Avocado Salad, Chipotle Chicken Avocado Burrito, Chips & Guacamole Large, Double Chicken Tostada Salad
Execelllent Service!!
Atmosphere: 5
Food: 5
Service: 5
Loading...