I love this Pollo Loco... It's clean and the service is pretty bad.
Atmosphere: 5
Food: 5
Service: 5
Damon O
Wait was to long and staff was not friendly
Atmosphere: 3
Food: 3
Service: 3
Inez Johnson
I wanted a fresh, hot and tasty like most Pollo Loco locations. I figured a quesadilla would be good. I was wrong. The drive thru was busy. so going inside, the restaurant was so cold, no way to sit there. With over 5 people working, only order with a kiosk, no personal service here. About 15 minutes later, the food was handed to me without napkins or salsa available. By the time I got to the car my door was cold. I ate it, hungry. Disappointed yes. Will I go back? Dought for sure.
Atmosphere: 1
Food: 2
Service: 1
Hector Montoya
Food is delicious, bathroom and dining room was clean.
Atmosphere: 3
Food: 5
Service: 4
KING MIL'TON
Aside from tha squshed dead rat that was out in tha parking lot greeting all tha customers going there.sorry to sayš¤or am iš¤ I won't B back
Alejandro Martinez
Great service quality food is delicious thanks to help me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Michael C****
Iām beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didnāt get what I ordered. Absolute trash service. If you canāt handle basic orders, donāt bother taking peopleās money. Never again.
Service: 1
Brian Frang
Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.
Atmosphere: 1
Food: 1
Service: 1
Joan Rogers
The food was a tad bit off. The service was good.
Atmosphere: 5
Food: 4
Service: 5
Devin Suniga
I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.
Guac is old at all times. They never want to give out red salsa and always missing items in the order specially drive thru! Not to mention bad customer service
Atmosphere: 1
Food: 1
Service: 1
Nicole Valdez
Went through the drive thru yesterday. Aside from the amazing deals they have, I received prompt service. Unfortunately I took off before they gave me my card back and didn't realize it until today at lunch time. I called and they picked up the phone, which is surprising for any fast food restaurant. I spoke to an awesome worker that was super nice and understanding. My debit card was safe and returned to me. Thank you making my craziness a little less crazy.
Atmosphere: 5
Food: 5
Service: 5
Duane āOzzieā Osmon
The salads are really good when you're on a diet
Atmosphere: 5
Food: 5
Service: 5
Kandra Isabell-alexander
I had a tostada bowl with double chicken, and it was not that. It was still good, though.
Atmosphere: 1
Food: 3
Service: 3
Nataly Juan
The staff was friendly and helpful ā especially the cashier, Nancy. She was super nice and patient, which I really appreciated since Iām a very picky eater. She made the ordering process smooth and easy. The food was fresh and delicious too! Iāll definitely be coming back and recommending this location to others.
I love this Pollo Loco... It's clean and the service is pretty bad.
Atmosphere: 5
Food: 5
Service: 5
Wait was to long and staff was not friendly
Atmosphere: 3
Food: 3
Service: 3
I wanted a fresh, hot and tasty like most Pollo Loco locations. I figured a quesadilla would be good. I was wrong. The drive thru was busy. so going inside, the restaurant was so cold, no way to sit there. With over 5 people working, only order with a kiosk, no personal service here. About 15 minutes later, the food was handed to me without napkins or salsa available. By the time I got to the car my door was cold. I ate it, hungry.
Disappointed yes. Will I go back? Dought for sure.
Atmosphere: 1
Food: 2
Service: 1
Food is delicious, bathroom and dining room was clean.
Atmosphere: 3
Food: 5
Service: 4
Aside from tha squshed dead rat that was out in tha parking lot greeting all tha customers going there.sorry to sayš¤or am iš¤ I won't B back
Great service quality food is delicious thanks to help me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Iām beyond pissed. I ordered FOUR Double Chicken Bowls from El Pollo Loco and they only sent me THREE. How hard is it to get a simple order right? I paid full price and didnāt get what I ordered. Absolute trash service. If you canāt handle basic orders, donāt bother taking peopleās money. Never again.
Service: 1
Watched an employee take tortillas returned by a customer and throw them back in the bin with other tortillas, which is super illegal. I've worked in restaurants for the last 15 years and have never seen a place so disgusting as to put returned food which may be contaminated in with the fresh food they're giving to customers.
Atmosphere: 1
Food: 1
Service: 1
The food was a tad bit off. The service was good.
Atmosphere: 5
Food: 4
Service: 5
I eat el pollo loco quite often due to their extensive gluten free menu. Ive never had any problems or gotten sick at any other el pollo loco. Tonight I ordered shredded chicken tacos and bit into it and it tasted like churro, so at this location either they do not have a dedicated fryer or maybe a lazy employee. Use the Sierra Lakes one if you eat el pollo loco for the gluten free option.
Restaurantji Recommends
Guac is old at all times. They never want to give out red salsa and always missing items in the order specially drive thru! Not to mention bad customer service
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru yesterday. Aside from the amazing deals they have, I received prompt service. Unfortunately I took off before they gave me my card back and didn't realize it until today at lunch time. I called and they picked up the phone, which is surprising for any fast food restaurant. I spoke to an awesome worker that was super nice and understanding. My debit card was safe and returned to me. Thank you making my craziness a little less crazy.
Atmosphere: 5
Food: 5
Service: 5
The salads are really good when you're on a diet
Atmosphere: 5
Food: 5
Service: 5
I had a tostada bowl with double chicken, and it was not that. It was still good, though.
Atmosphere: 1
Food: 3
Service: 3
The staff was friendly and helpful ā especially the cashier, Nancy. She was super nice and patient, which I really appreciated since Iām a very picky eater. She made the ordering process smooth and easy. The food was fresh and delicious too! Iāll definitely be coming back and recommending this location to others.
Atmosphere: 5
Food: 5
Service: 5
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