Walked in and did not get a welcome. Vibes in here are off right when you walk in. Took them 5 min for someone to take my order the workers just look at you and roll their eyes like as if you’re bothering them. I’m confused shouldn’t a business WANT customers ? Not roll their eyes when a customer walks in. Evelyn took our order and she was not nice at all not 1 smile not 1 thank you. she needs customer service training
Atmosphere: 1
Service: 1
Erika Garcia
⭐ 1 Star Review — Very Disappointing and Unsanitary Experience We visited Torta Sinaloa recently, and unfortunately had a very unpleasant experience. While we were eating, we noticed a roach crawling on the chair my son was sitting on. This was extremely upsetting and unacceptable in any restaurant. We immediately lost our appetite Cleanliness and hygiene are basic expectations for any dining establishment, and seeing a roach during our meal made us question the overall sanitation of the restaurant. I hope the management takes this seriously and addresses the issue promptly, as no family should have to go through that kind of experience while trying to enjoy a meal out.
Martha Campos
Delicious tortas.
Lissette Morales
Excellent 👍 thanks
Atmosphere: 5
Food: 5
Service: 5
Hayley Moreno
The cashier was very rude and disrespectful. She raised her voice at me because I asked the cook to fix my order. She refused to fix my ordered. So I asked for my money back and she throw the food in the garage aggressively. I dont recommend anyone going to eat there because she does bad service. Her name is Yadirel and she a supervisor with poor service and attitude
Atmosphere: 1
Food: 1
Service: 1
Isaac Penalba
Decent food but much more expensive now and be prepared to be charged 4% more no top limit for using your credit card. Keep in mind visa only allows lower of processing fees or 3% AND it needs to be disclosed very clearly. Expect to pay almost 100 dollars with 5 tortas + drinks and you will only get 1 salsa with a burrito and one tiny container of jalapeno /pickled veggies. Expect very basic dining area and very heavy/loud and basic metal chairs and tables. At the very very least please advertise extra charges at the door.
Decente comida pero el restraurante es caro y no te dan extras como mas salsa o jalapeños sin pagar mas. Encima de eso tambien te cobran 4% mas para usar tu VISA credito para pagar sin un limite que esta contra las reglas de VISA. 2/5 estrellas
Atmosphere: 2
Food: 4
Service: 2
GUADALUPE HERRERA
Great tacos handmade tortilla
Juan Martinez
Used to Love This Place, But It’s Not the Same Anymore
I remember coming here as a kid—good vibes, good food. Unfortunately, things have really changed. The atmosphere now feels stale, and the owner always seems upset and unapproachable. Don’t even think about asking for a remake if your food is messed up—they don’t take it well.
Also, the cook in the front made things super uncomfortable. If you’re bringing a date or a friend who’s a woman, just know he might not take his eyes off her. Not a good look.
And the salsa situation? Ridiculous. One tiny salsa per torta, no exceptions. Asking for a second one feels like you’re asking for gold. I dropped nearly $50 on two sandwiches and two drinks, and they couldn’t even give me one green and one red salsa? Makes no sense.
Really disappointed—this used to be a favorite.
Atmosphere: 1
Food: 2
Service: 1
Axel Iramma
Great food and service will definitely be coming back referring family and friends. AAA+
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Quesada
Every time I come from Sacramento to Southern California I have make stop in tortas Sinaloa I just love the flavor the Salsa the chiles and my pineapple water is so fresh 100% recommended
Just because This in the Chino location share the same name and have the same menu. Doesn’t mean that they are even in the same league of each other. My family and I have been going to tortas Sinaloa For almost 20 years and this is the first time that we came to the Fontana location. BIG MISTAKE!
First, My sister asked for a bean and cheese burrito. The cashier, Layra (or Lyra?) said no because they didn’t have enough beans for all the other tortas.
Second, my mom asked for a torta with eggs. Layra said they couldn’t do that because they didn’t serve eggs past noon, yet On the menu, it says that they stop serving eggs at 3:30 PM (Which We were on time for).
Third, I asked for A grilled chicken torta, but with no bread. I didn’t expect any sort of discount, I just didn’t want bread. The cashier said.“You can’t order this without bread“ finally, I said if you wanna waste food, so be it. “ The Torta Was delivered to me and I threw the bread away.
In all the years of going to Tortas Sinaloa, I had never had a bad experience; whether it was with the quality of food or impolite/incompetent staff until today.
When I was asked by another employee about my experience, she defended her coworkers actions, was hesitant to let me know Layra’s name And made it clear that they weren’t the Chino location.
Obviously, I’ll never go back to the Fontana location And the owner should know how different One location is from the other.
Atmosphere: 2
Food: 3
Service: 1
EL GUSS
Good food
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Torta Especial de Res
Jess
I went when it wasn't busy, staff was nice, the wait didn't take long. I got the chicken torta and it was so good! I can see why some people are saying the bread is soggy, mine was a little but I ate it about 5min after I got it. It's probably because they wrap it in foil, so just eat it right away. Other than that it was perfect. I'd definitely come here again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Torta De Pollo
Veronica Estrada
I love ❤️eating here. The place is super clean, the food is amazing. The tortas & tacos are delicious. The fresas con crema & the biónicos are the very best as well as the aguas frescas. This is a must try. If you haven’t already ate here… You are missing out 💯❣️
Atmosphere: 5
Food: 5
Service: 5
Sheila M
Such a bad experience with this place. My boyfriend and his mom placed an order to-go on the phone. Boyfriend orders his torta with avocado and cream ON THE SIDE. The worker repeatedly asked him, "So you DO want avocado and cream?" To which my boyfriend repeatedly replied, "Yes but ON THE SIDE." When his mom goes to pick it up, his torta had avocado. His mom reminded them that he said ON THE SIDE to which another worker replied saying, "Well I heard her ask you many times if you did want them and you said yes." Instead of remaking the torta, she was basically bullied into buying another one. Pathetic and petty cashiers. Won't be going back.
Walked in and did not get a welcome. Vibes in here are off right when you walk in. Took them 5 min for someone to take my order the workers just look at you and roll their eyes like as if you’re bothering them. I’m confused shouldn’t a business WANT customers ? Not roll their eyes when a customer walks in. Evelyn took our order and she was not nice at all not 1 smile not 1 thank you. she needs customer service training
Atmosphere: 1
Service: 1
⭐ 1 Star Review — Very Disappointing and Unsanitary Experience
We visited Torta Sinaloa recently, and unfortunately had a very unpleasant experience. While we were eating, we noticed a roach crawling on the chair my son was sitting on. This was extremely upsetting and unacceptable in any restaurant.
We immediately lost our appetite Cleanliness and hygiene are basic expectations for any dining establishment, and seeing a roach during our meal made us question the overall sanitation of the restaurant.
I hope the management takes this seriously and addresses the issue promptly, as no family should have to go through that kind of experience while trying to enjoy a meal out.
Delicious tortas.
Excellent 👍 thanks
Atmosphere: 5
Food: 5
Service: 5
The cashier was very rude and disrespectful. She raised her voice at me because I asked the cook to fix my order. She refused to fix my ordered. So I asked for my money back and she throw the food in the garage aggressively. I dont recommend anyone going to eat there because she does bad service. Her name is Yadirel and she a supervisor with poor service and attitude
Atmosphere: 1
Food: 1
Service: 1
Decent food but much more expensive now and be prepared to be charged 4% more no top limit for using your credit card. Keep in mind visa only allows lower of processing fees or 3% AND it needs to be disclosed very clearly. Expect to pay almost 100 dollars with 5 tortas + drinks and you will only get 1 salsa with a burrito and one tiny container of jalapeno /pickled veggies. Expect very basic dining area and very heavy/loud and basic metal chairs and tables. At the very very least please advertise extra charges at the door.
Decente comida pero el restraurante es caro y no te dan extras como mas salsa o jalapeños sin pagar mas. Encima de eso tambien te cobran 4% mas para usar tu VISA credito para pagar sin un limite que esta contra las reglas de VISA. 2/5 estrellas
Atmosphere: 2
Food: 4
Service: 2
Great tacos handmade tortilla
Used to Love This Place, But It’s Not the Same Anymore
I remember coming here as a kid—good vibes, good food. Unfortunately, things have really changed. The atmosphere now feels stale, and the owner always seems upset and unapproachable. Don’t even think about asking for a remake if your food is messed up—they don’t take it well.
Also, the cook in the front made things super uncomfortable. If you’re bringing a date or a friend who’s a woman, just know he might not take his eyes off her. Not a good look.
And the salsa situation? Ridiculous. One tiny salsa per torta, no exceptions. Asking for a second one feels like you’re asking for gold. I dropped nearly $50 on two sandwiches and two drinks, and they couldn’t even give me one green and one red salsa? Makes no sense.
Really disappointed—this used to be a favorite.
Atmosphere: 1
Food: 2
Service: 1
Great food and service will definitely be coming back referring family and friends. AAA+
Atmosphere: 5
Food: 5
Service: 5
Every time I come from Sacramento to Southern California I have make stop in tortas Sinaloa I just love the flavor the Salsa the chiles and my pineapple water is so fresh
100% recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fontana, Avocado, Carne Asada Torta, Flan, Queso, Fresco
Restaurantji Recommends
Just because This in the Chino location share the same name and have the same menu. Doesn’t mean that they are even in the same league of each other. My family and I have been going to tortas Sinaloa For almost 20 years and this is the first time that we came to the Fontana location. BIG MISTAKE!
First, My sister asked for a bean and cheese burrito. The cashier, Layra (or Lyra?) said no because they didn’t have enough beans for all the other tortas.
Second, my mom asked for a torta with eggs. Layra said they couldn’t do that because they didn’t serve eggs past noon, yet On the menu, it says that they stop serving eggs at 3:30 PM (Which We were on time for).
Third, I asked for A grilled chicken torta, but with no bread. I didn’t expect any sort of discount, I just didn’t want bread. The cashier said.“You can’t order this without bread“ finally, I said if you wanna waste food, so be it. “ The Torta Was delivered to me and I threw the bread away.
In all the years of going to Tortas Sinaloa, I had never had a bad experience; whether it was with the quality of food or impolite/incompetent staff until today.
When I was asked by another employee about my experience, she defended her coworkers actions, was hesitant to let me know Layra’s name And made it clear that they weren’t the Chino location.
Obviously, I’ll never go back to the Fontana location And the owner should know how different One location is from the other.
Atmosphere: 2
Food: 3
Service: 1
Good food
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Torta Especial de Res
I went when it wasn't busy, staff was nice, the wait didn't take long. I got the chicken torta and it was so good! I can see why some people are saying the bread is soggy, mine was a little but I ate it about 5min after I got it. It's probably because they wrap it in foil, so just eat it right away. Other than that it was perfect. I'd definitely come here again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Torta De Pollo
I love ❤️eating here. The place is super clean, the food is amazing. The tortas & tacos are delicious. The fresas con crema & the biónicos are the very best as well as the aguas frescas. This is a must try. If you haven’t already ate here… You are missing out 💯❣️
Atmosphere: 5
Food: 5
Service: 5
Such a bad experience with this place. My boyfriend and his mom placed an order to-go on the phone. Boyfriend orders his torta with avocado and cream ON THE SIDE. The worker repeatedly asked him, "So you DO want avocado and cream?" To which my boyfriend repeatedly replied, "Yes but ON THE SIDE." When his mom goes to pick it up, his torta had avocado. His mom reminded them that he said ON THE SIDE to which another worker replied saying, "Well I heard her ask you many times if you did want them and you said yes." Instead of remaking the torta, she was basically bullied into buying another one. Pathetic and petty cashiers. Won't be going back.
Atmosphere: 2
Food: 2
Service: 1
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