Dining area is clean and almost no customers - perfect for introverts
Atmosphere: 5
Food: 5
Service: 5
Henry Nguyen
This location actually gets the order right 3/3 they had sauce, burgers, sides, drinks every thing right! Another location got everything wrong 3out 3 ( i tried 3 separate orders)... Thank you for going above and beyond! Will be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Famous Star, The Big Carl, Western Bacon Cheeseburger
Antonio Loera
Best burgers on town
Atmosphere: 5
Food: 4
Service: 5
John Apple
Only 1 car drive thru this place take forever to take order 20-30min waiting it’s may 15 midnight am lazy employee so slow bad service
Atmosphere: 2
Food: 2
Service: 1
Chandy Strickland
Unacceptable Service Overshadows Fresh Food at Carls Junior
I rarely leave negative reviews, but my latest experience at carls Junior was too appalling to ignore. Normally, I visit after work around 1 or 2 AM because the food is fresh, hot, and well-prepared. However, the service on my most recent visit was downright dreadful.
First off, the cashier at the drive through goes by the name MARCO… (or at least that’s what the receipt Says) exuded nothing but a nasty attitude. There’s no hint of a smile or a greeting; she simply takes your card and almost flings your bag of food at you. It’s incredibly off-putting when you’re trying to enjoy your meal, and it completely ruins the experience.
To add insult to injury, my order was wrong. I received burgers loaded with tomatoes and onions, despite having specifically requested them without. Understanding that mistakes happen, I tried to address the issue through the drive-through. Another young lady came to the window, and I explained the mistake. Instead of empathizing or offering an apology, she inspected the burger as if I was lying about the extra toppings, then carelessly returned the bag and walked off without so much as a “sorry” or an offer to fix it.
Frustrated, I honked my horn to get someone’s attention and insisted on a refund. Marco eventually appeared, and without any explanation or courtesy, she slammed the window in my face while processing the refund. The entire interaction was disrespectful and unprofessional—completely unacceptable for any customer service setting.
While I once overlooked these shortcomings because the food was consistently good, the repeated poor service has finally pushed me over the edge. I will never be returning to this Carls Junior again. If you value basic customer courtesy and respectful service, I suggest you steer clear of this establishment.
And for the owners or store manager, I suggest you send a shop to this location when she’s here so you can see firsthand that’s this is not a fit for your business if you intend to keep customers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Famous Star
Alfonso Rosas
I really love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
gary castaneda
used 50 off on the app worked great
Atmosphere: 5
Food: 5
Service: 5
Davey
The the Hamburger, onion rings great service very friendly thank you staff of this Carls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Carl
Catherine Martinez
Vegetarian options: There Is a zucchini burger or you can get just the famous star with cheese and no patty.
Kid-friendliness: There is a nice playground for the kids and sometimes the cashiers are so nice that they would bring it out to you.
Atmosphere: 5
Food: 5
Service: 5
Compoltred
I ordered a big carl with no cheese and they got my order wrong by adding cheese, then when I told them that they put cheese and got the order wrong they ignored me.
It's been awhile that I come back to eat at Carl's Jr. The dining area is nice. Service is friendly and speak bilingual, English and Spanish. I am a bit disappointed with the biscuits that I ordered, it so salty and the bacons are so soft, it supposed to be crunchy. Overall, I like this restaurant. I'd give it another try for theirs hamburgers some time in the near future.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Big Carl
Edgar Hernandez
Marco suggested the ghost Angus burger so I got the combo it's really good The burger was hot and spicy my onion rings crispy the place looks clean. happy customer great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Big Angus Guacamole Bacon Burger
Patricia Mendez
Went through drive thru and cashier Marco had an attitude. He talked down to me, stating that next time, I had to let him know when I was using a coupon. I ordered 1 wrong thing and seemed annoyed having to fix 1 burger on my order of $50+.
Atmosphere: 2
Food: 3
Service: 1
Pilar Perez
Parking: Very spacious parking
Wheelchair accessibility: Wide enough to move around the place
Atmosphere: 4
Food: 4
Service: 4
Halina Perez
Not very good customer service very unfriendly bigger lady no hi no greeting just stared at us .... Asked for xtra BBQ sauce on my BBQwestern bacon cheeseburger got NO BBQ sauce on my burger... Didn't realize til we got back to work ...
Dining area is clean and almost no customers - perfect for introverts
Atmosphere: 5
Food: 5
Service: 5
This location actually gets the order right 3/3 they had sauce, burgers, sides, drinks every thing right! Another location got everything wrong 3out 3 ( i tried 3 separate orders)... Thank you for going above and beyond! Will be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Famous Star, The Big Carl, Western Bacon Cheeseburger
Best burgers on town
Atmosphere: 5
Food: 4
Service: 5
Only 1 car drive thru this place take forever to take order 20-30min waiting it’s may 15 midnight am lazy employee so slow bad service
Atmosphere: 2
Food: 2
Service: 1
Unacceptable Service Overshadows Fresh Food at Carls Junior
I rarely leave negative reviews, but my latest experience at carls Junior was too appalling to ignore. Normally, I visit after work around 1 or 2 AM because the food is fresh, hot, and well-prepared. However, the service on my most recent visit was downright dreadful.
First off, the cashier at the drive through goes by the name MARCO… (or at least that’s what the receipt Says) exuded nothing but a nasty attitude. There’s no hint of a smile or a greeting; she simply takes your card and almost flings your bag of food at you. It’s incredibly off-putting when you’re trying to enjoy your meal, and it completely ruins the experience.
To add insult to injury, my order was wrong. I received burgers loaded with tomatoes and onions, despite having specifically requested them without. Understanding that mistakes happen, I tried to address the issue through the drive-through. Another young lady came to the window, and I explained the mistake. Instead of empathizing or offering an apology, she inspected the burger as if I was lying about the extra toppings, then carelessly returned the bag and walked off without so much as a “sorry” or an offer to fix it.
Frustrated, I honked my horn to get someone’s attention and insisted on a refund. Marco eventually appeared, and without any explanation or courtesy, she slammed the window in my face while processing the refund. The entire interaction was disrespectful and unprofessional—completely unacceptable for any customer service setting.
While I once overlooked these shortcomings because the food was consistently good, the repeated poor service has finally pushed me over the edge. I will never be returning to this Carls Junior again. If you value basic customer courtesy and respectful service, I suggest you steer clear of this establishment.
And for the owners or store manager, I suggest you send a shop to this location when she’s here so you can see firsthand that’s this is not a fit for your business if you intend to keep customers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Famous Star
I really love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
used 50 off on the app worked great
Atmosphere: 5
Food: 5
Service: 5
The the Hamburger, onion rings great service very friendly thank you staff of this Carls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Carl
Vegetarian options: There Is a zucchini burger or you can get just the famous star with cheese and no patty.
Kid-friendliness: There is a nice playground for the kids and sometimes the cashiers are so nice that they would bring it out to you.
Atmosphere: 5
Food: 5
Service: 5
I ordered a big carl with no cheese and they got my order wrong by adding cheese, then when I told them that they put cheese and got the order wrong they ignored me.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
It's been awhile that I come back to eat at Carl's Jr. The dining area is nice. Service is friendly and speak bilingual, English and Spanish. I am a bit disappointed with the biscuits that I ordered, it so salty and the bacons are so soft, it supposed to be crunchy.
Overall, I like this restaurant. I'd give it another try for theirs hamburgers some time in the near future.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Big Carl
Marco suggested the ghost Angus burger so I got the combo it's really good
The burger was hot and spicy my onion rings crispy the place looks clean.
happy customer great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Big Angus Guacamole Bacon Burger
Went through drive thru and cashier Marco had an attitude. He talked down to me, stating that next time, I had to let him know when I was using a coupon. I ordered 1 wrong thing and seemed annoyed having to fix 1 burger on my order of $50+.
Atmosphere: 2
Food: 3
Service: 1
Parking: Very spacious parking
Wheelchair accessibility: Wide enough to move around the place
Atmosphere: 4
Food: 4
Service: 4
Not very good customer service very unfriendly bigger lady no hi no greeting just stared at us .... Asked for xtra BBQ sauce on my BBQwestern bacon cheeseburger got NO BBQ sauce on my burger... Didn't realize til we got back to work ...
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