Very disappointing experience due to poor and unfair seating management.
We came as a party of 6 and were next on the waitlist. There was a table for 4 available by the right window, and we assumed it was reserved strictly for 4 people. After waiting about 15 minutes, a group of 7 people came in, went straight to the waiter, and asked if they could squeeze into that table for 4. Surprisingly, the waiter agreed and seated them immediately.
We approached the waiter to ask why they were seated first when we were next on the list. There was no apology. He simply said that the other group agreed to sit at a small table. That explanation makes no sense—deciding who gets seated and offering options fairly is the restaurant’s responsibility.
We were never given the option to take that table, even though we would have agreed to it. After saying he would “see what he could do,” we waited another 5 minutes with no follow-up, no communication, and no effort to resolve the situation.
The whole experience felt dismissive and unfair. We left feeling very disappointed. Good food can’t make up for poor service and lack of basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
Dine OC II
Hainanese Chicken (Dark Meat) Was Fresh & Tender. The Chicken Phở Broth Was Clean But Not Flavorful At All!!!
Mindy Le
Hainanese Chicken (Dark Meat) Was Fresh & Tender. The Chicken Phở Broth Was Clean But Not Flavorful At All!!!
Atmosphere: 3
Food: 3
Service: 3
Ruby
Delicious Vietnamese food with fresh flavors and generous portions
Atmosphere: 5
Food: 5
Service: 5
Nick B
Came here based on the advertising. My friend tried the chicken pho and said it was ok. I had the surf and turf sizzling plate which was pretty good. Other than the food the service was not on point except for the polite cashier. Plus in my opinion I don’t like restaurants who start their tip option at 18%.
Atmosphere: 3
Food: 3
Service: 1
Kassondra D
Boyfriend and I are always on the search for the best pho ga! This one was delicious. I also ordered the veggie and tofu pho and it was FULL of veggies, I was delighted! We came in the evening, but I’m excited to return to try the coffees.
Atmosphere: 5
Food: 5
Service: 5
Arcelia Orozco
Great service and flavorful food!
Atmosphere: 5
Food: 5
Service: 5
Richie Razon
Loved the Sizzling Rib Eye Rice was sooo yummy. Forgot to take a photo coz I ate it so fast
Atmosphere: 5
Food: 5
Service: 5
beachteen
Great pho, really hit the spot
Food: 5
Service: 5
Ginita Yanez
I ordered my Pho without rice noodle and I got enough meat to make me feel full! This is the first pho place I get to feel satisfied without the rice noodle! ( I don’t eat rice anymore for dietary reasons) My honey and I are full and happy!
Been here when it recently opened and comparing it to now the quality has gone down.
Atmosphere: 2
Food: 2
Service: 2
Ricky L
Good value
Atmosphere: 5
Food: 5
Service: 5
Andrew Hsu
🐓🍚🥣
Atmosphere: 5
Food: 5
Service: 5
Simon
Good food, chicken rice portion quite much of chicken. Quick service, you don't need to wait to much for your food and staff very caring. I had 1 pho Nic and 1 chicken rice. Price is reasonable
Very disappointing experience due to poor and unfair seating management.
We came as a party of 6 and were next on the waitlist. There was a table for 4 available by the right window, and we assumed it was reserved strictly for 4 people. After waiting about 15 minutes, a group of 7 people came in, went straight to the waiter, and asked if they could squeeze into that table for 4. Surprisingly, the waiter agreed and seated them immediately.
We approached the waiter to ask why they were seated first when we were next on the list. There was no apology. He simply said that the other group agreed to sit at a small table. That explanation makes no sense—deciding who gets seated and offering options fairly is the restaurant’s responsibility.
We were never given the option to take that table, even though we would have agreed to it. After saying he would “see what he could do,” we waited another 5 minutes with no follow-up, no communication, and no effort to resolve the situation.
The whole experience felt dismissive and unfair. We left feeling very disappointed. Good food can’t make up for poor service and lack of basic courtesy.
Atmosphere: 1
Food: 3
Service: 1
Hainanese Chicken (Dark Meat) Was Fresh & Tender. The Chicken Phở Broth Was Clean But Not Flavorful At All!!!
Hainanese Chicken (Dark Meat) Was Fresh & Tender. The Chicken Phở Broth Was Clean But Not Flavorful At All!!!
Atmosphere: 3
Food: 3
Service: 3
Delicious Vietnamese food with fresh flavors and generous portions
Atmosphere: 5
Food: 5
Service: 5
Came here based on the advertising. My friend tried the chicken pho and said it was ok. I had the surf and turf sizzling plate which was pretty good. Other than the food the service was not on point except for the polite cashier. Plus in my opinion I don’t like restaurants who start their tip option at 18%.
Atmosphere: 3
Food: 3
Service: 1
Boyfriend and I are always on the search for the best pho ga! This one was delicious. I also ordered the veggie and tofu pho and it was FULL of veggies, I was delighted! We came in the evening, but I’m excited to return to try the coffees.
Atmosphere: 5
Food: 5
Service: 5
Great service and flavorful food!
Atmosphere: 5
Food: 5
Service: 5
Loved the Sizzling Rib Eye Rice was sooo yummy. Forgot to take a photo coz I ate it so fast
Atmosphere: 5
Food: 5
Service: 5
Great pho, really hit the spot
Food: 5
Service: 5
I ordered my Pho without rice noodle and I got enough meat to make me feel full! This is the first pho place I get to feel satisfied without the rice noodle! ( I don’t eat rice anymore for dietary reasons) My honey and I are full and happy!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been here when it recently opened and comparing it to now the quality has gone down.
Atmosphere: 2
Food: 2
Service: 2
Good value
Atmosphere: 5
Food: 5
Service: 5
🐓🍚🥣
Atmosphere: 5
Food: 5
Service: 5
Good food, chicken rice portion quite much of chicken. Quick service, you don't need to wait to much for your food and staff very caring. I had 1 pho Nic and 1 chicken rice. Price is reasonable
Atmosphere: 5
Food: 5
Service: 5
I love it….for everything
Atmosphere: 5
Food: 5
Service: 5
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