The place was unclean. Listed at the entrance to the building, it indicated handicapped accessible, which I found challenging to maneuver with a cane, and no specific spot designated for disabled customers. Staff did their basic “job” without effort to converse with customers. When handling money at the cash register, I did not see the employee wash their hands before serving another customer. Cash is dirty and can pass viruses and bacteria to the next guest. I did not notice any hand sanitizer available, and the bathroom was dirty and not wheelchair accessible. I ordered the Birthday-Style ice cream in a cup and only managed to take a few bites. The ice cream was chalky and more like cottage cheese texture than a creamy, favorable smooth ice cream. Paying a premium price for a quality scoop of ice cream was disappointing. I did bring it to the attention of one of the workers and asked if Baskin and Robbins had an established quality control method. She did not know, so I asked if she would check the date on the ice cream I ordered. She indicated, “It was good” until December 2025. There was no indication of the manufacturer's production date. In general, 5-gallon containers of ice cream sold in a shop start to lose their quality 1-2 months after opening. I was surprised when I brought my container to the employee; there was no recognition of my experience with the poor quality of the ice cream. No, I would like to try something different or offer a refund for old, stale ice cream. When I asked if I could get the owner's or manager's name, I was told they could not give out personal information. I then asked if she could ask the manager to call me, and she wrote down my information on paper. I then asked who would call me and by whom, and she did not know. On the way out, I took several pictures. One was a Certification of the facility “Access Certified” by a state organization. No part of the sign was completed. I guess Fresno does not give Grades A like other cities and stated that it complies with this. I am shocked that a neighborhood Ice Cream Parlor I can walk to from my home is low-quality and has indifferent staff. After reviewing county records, SCOTT YOO is possibly the owner.
sam roberts
Standard BR - 31 flavors all day everyday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale
Rhonda
Is this their idea of packed? Delivery rip off.
Atmosphere: 5
Food: 5
Service: 3
Maria Luna
I’m am very happy with their services. When I ordered my Fortnite fish fishstick character for fortnite the employee mentioned that they couldn’t do the eyeballs popping out of the cake and i was expecting the fish eyes to not stick out, i was expecting the eyes to be flat since i was told they couldn’t do it. just to be flat and when my husband picked up the cake and got home the eyes were popping out! Like the pic i showed them. Loved it ❤️ my son was in love ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Anahi Betancourt
No parking, I got my order wrong.
Atmosphere: 3
Food: 4
Service: 1
Starlight Reviews & Resources Inc
Took My little sister to get ice cream on her birthday 🥳 🥳 I got the wild reckless sherbet 🍦🍨She got chocolate chip and vanilla. Overall experience was okay , lobby was clean & okay customer service.
Atmosphere: 2
Food: 3
Service: 3
Jasmine Hill
Took My little sister to get ice cream on her birthday I got the wild reckless sherbet ??She got chocolate chip and vanilla. Overall experience was okay , lobby was clean & okay customer service.
Atmosphere: 2
Food: 3
Service: 3
Nickolas Martinez
Great staff. The guys were nice and quick with getting my large order. Thanks
Cindy
Cake was perfect thank you so much!
Boss Mama
Delicious ice cream. Creamy and delicious. So flavorful. Nice staff and clean environment.
The place was unclean. Listed at the entrance to the building, it indicated handicapped accessible, which I found challenging to maneuver with a cane, and no specific spot designated for disabled customers. Staff did their basic “job” without effort to converse with customers. When handling money at the cash register, I did not see the employee wash their hands before serving another customer. Cash is dirty and can pass viruses and bacteria to the next guest.
I did not notice any hand sanitizer available, and the bathroom was dirty and not wheelchair accessible.
I ordered the Birthday-Style ice cream in a cup and only managed to take a few bites. The ice cream was chalky and more like cottage cheese texture than a creamy, favorable smooth ice cream. Paying a premium price for a quality scoop of ice cream was disappointing.
I did bring it to the attention of one of the workers and asked if Baskin and Robbins had an established quality control method. She did not know, so I asked if she would check the date on the ice cream I ordered. She indicated, “It was good” until December 2025. There was no indication of the manufacturer's production date. In general, 5-gallon containers of ice cream sold in a shop start to lose their quality 1-2 months after opening.
I was surprised when I brought my container to the employee; there was no recognition of my experience with the poor quality of the ice cream. No, I would like to try something different or offer a refund for old, stale ice cream.
When I asked if I could get the owner's or manager's name, I was told they could not give out personal information.
I then asked if she could ask the manager to call me, and she wrote down my information on paper. I then asked who would call me and by whom, and she did not know.
On the way out, I took several pictures. One was a Certification of the facility “Access Certified” by a state organization. No part of the sign was completed. I guess Fresno does not give Grades A like other cities and stated that it complies with this.
I am shocked that a neighborhood Ice Cream Parlor I can walk to from my home is low-quality and has indifferent staff.
After reviewing county records, SCOTT YOO is possibly the owner.
Standard BR - 31 flavors all day everyday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale
Is this their idea of packed? Delivery rip off.
Atmosphere: 5
Food: 5
Service: 3
I’m am very happy with their services. When I ordered my Fortnite fish fishstick character for fortnite the employee mentioned that they couldn’t do the eyeballs popping out of the cake and i was expecting the fish eyes to not stick out, i was expecting the eyes to be flat since i was told they couldn’t do it. just to be flat and when my husband picked up the cake and got home the eyes were popping out! Like the pic i showed them. Loved it ❤️ my son was in love ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
No parking, I got my order wrong.
Atmosphere: 3
Food: 4
Service: 1
Took My little sister to get ice cream on her birthday 🥳 🥳 I got the wild reckless sherbet 🍦🍨She got chocolate chip and vanilla. Overall experience was okay , lobby was clean & okay customer service.
Atmosphere: 2
Food: 3
Service: 3
Took My little sister to get ice cream on her birthday I got the wild reckless sherbet ??She got chocolate chip and vanilla. Overall experience was okay , lobby was clean & okay customer service.
Atmosphere: 2
Food: 3
Service: 3
Great staff. The guys were nice and quick with getting my large order. Thanks
Cake was perfect thank you so much!
Delicious ice cream. Creamy and delicious. So flavorful. Nice staff and clean environment.
Restaurantji Recommends
Banana royale has been one of my favorites since I was a child.
Very small store long wait
Delicious ice cream. Creamy and delicious. So flavorful. Nice staff and clean environment.
Food was great! Customer service was awful. Took 20 min to place our order. Not a very welcoming place to eat especially for its location.
Delicious ice cream. Creamy and delicious. So flavorful. Nice staff and clean environment.
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