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“Elizabeth the cashier in front lobby helped me out with my online and in lobby service and was quick got my order correct and it was still warm. Thanks again Elizabeth for your help and we get older friendly people is always great. Appreciate all your help“
“The western bacon burgers were delicious as always, and the pickle fries were ok, but not something I would order again. I'd eat them if someone gave them to me, of course. But Pa was really helpful and convincing so I bought two. Well done, Pa! And I like how the BOGO coupon is only for 2 dollars off. A bit misleading. Well played, Carl's!“
“Went through the drive through and Abel was great. I don’t really leave reviews but there was something about his personality that made me smile so early in the morning when I was going there because I needed coffee. His cheerful personality stood out to me that I made sure I saved my receipt to get his name so I can leave this review once I got to work. Thank you Abel for being you and so cheerful you made me want to have a good day. :)“
“This Carls Jr. has to be the cleanest one I’ve been to. I don’t eat fast food much but when I want a burger I come to this exact Carls Jr. and I’m always helped by the wonderful young lady Miss Gisselle! She has made the overall experience wonderful, all while being in the middle of a rush!“
“Had a great experience at this Carl's Jr. location. The staff was welcoming and efficient, even during a busy time. My order was made correctly, my fries were fresh, and they brought out my food pretty quick. It's rare to get this level of service at a fast-food spot if we are being honest. Highly recommend this location for a great meal and good customer service.“
“Traveling at night and stopped briefly for a Famous Star with cheese and a Coke, served with grace, style, and a smile. Left without my wallet and after arriving at my destination, an hour later, realized it was gone. I called the store, and Robin combed the area and found my wallet for me! I was ecstatic because I had feared the worst. Even though it was late and the dining area was now closed, she gave it to me through the drive-through. I alwys love Carl's Jr., it's my favorite, but this trip really left me feeling good about the people who stay up all night to take care of us.“
“This particular location on Herndon and first in Fresno , came here a day after a big rainstorm and their outdoor playground was closed due to being a little wet, but Gema the manager was kind enough to open it up for me as I expressed I drove from across town because my kids know and love this playground. Would definitely recommend this location, very great people.“
“I work close to this store,, and grab lunch at least once a week. The manager always takes my order and serves me. She always has a smile, and a greeting. The food is always good and hot. I'll be honest never really liked Carl's, but this store and manager made me a fan. Give this girl a raise she's great.“
“I have been coming to this location twice a week for over 6 months. Since day 1 the atmosphere and service has been outstanding. Quick service and the food is nice and hot made to order. It's a quiet place to get some work done while enjoying my food. The staff are so quick and courteous. Out of the other food places in the area this is the best. It's always clean and relaxing.“
“Hadn't been to this location in a couple years, but heard about the Cali XL and decided it to try it via dine-in. James was slammed but helped us out and got us our food asap. Very clean, soda actually tasted crisp, and food was great. Will only be coming to this Carl's Jr now even though it is a bit out of the way.“
“I recently visited Carl’s Jr. and had an amazing experience, thanks to the outstanding customer service from Ana. She greeted me with a warm smile and a friendly attitude that made me feel welcome.
The food came out fresh and exactly as I ordered. It’s rare to find employees who genuinely care about their customers, but Ana went above and beyond to provide excellent service.
Great job to her for setting such a high standard in customer care.“
“Boyfriend and i were looking for a burger joint after a night out with friends and stopped here lol the food was amazing, the staff at the drive through were very helpful and very tentative! Very respectful! Would definitely consider making this a routine after date nights.“
“Why did Manuel here try a make me park some place else and not wait at the drive thru 🤔🤔... It wasn't that long maybe 10-13 min for 2 burgers.🤔 the food was fresh, well as fresh as fast foods can get 🤭....so I'm confused 🤔 there wasn't anyone inside or outside the restaurant...was that to make it seem they were fast in the drive thru 🤔😆...might as well go inside..“
“This by far has been one of the best visit to Carl’s I’ve had in a long time . My food was served hot and my drink was so good and fresh tasting , you know the kind that makes your eyes water , the carbonation was perfect making the drink great ! The employees were friendly and efficient even though there were only 3 employees working they were a good team . There was one male employee and two females . Thank you for the coupons also , great deals !“
“The food is really good. I purchased a $2.99 Big Carl on sale. With the app you can get a free soda with any purchase. The self service soda machine was out of Root beer and other flavors, I went to the counter and they gladly filled my cup from behind the counter. The app didn't work on my phone so I thought there was a problem with my rewards account. Sent several messages to the company and got no response. Eventually tried an older phone and discovered that it's was the app and android 14. My account and the app worked fine on Android 13.“
“Finally a decent location in Fresno , well most Carl’s Jr locations have went down hill and that’s all around every state on the west coast they pre make their burgers should be cooked to order for their price point . It’s really frustrating at times especially when you’re craving the western double bacon cheeseburger. It is a really good burger. If it’s made right fortunately for me today I was able to experience a freshly made well put together double western bacon cheeseburger at this location . I hope if you come in here, you get the same experience as me please leave a review because it does help to force businesses to increase their quality!“