Came on August 23rd. My chicken was dry and burnt. I called corporate number and got dead air . Called again last week and still no working number .so I am requesting a refund from credit card company .
Atmosphere: 5
Food: 1
Service: 5
Maria Galvan
I had an excellent experience at El Pollo Loco! The food was fresh, delicious, and full of flavor. The service was fast and friendly, and the managers went above and beyond to make sure everything was perfect. They were so kind and welcoming, which made the visit even better. I will definitely be coming back again—highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Devil Unknown
When you see the asian cook, you know you're getting the best chicken ever. I can eat the grilled chicken every day because it is more on the healthier side but it's quite pricey.
Atmosphere: 5
Food: 5
Service: 5
Maria Rosas
My husband ordered the chicken avocado burrito, it seemed like a cabbage burrito, nothing but cabbage and pico de gallo, hardly any chicken and avocado at all. Very disappointed. I know price is inexpensive but would of expected better food. I only ate a quarter of it.
Atmosphere: 5
Food: 1
Service: 5
Aaliyah S
Stopped by El Pollo Loco for lunch around noon. It wasn’t very busy, so ordering and finding a seat was quick and easy. Our meals came out in a reasonable time, and overall the food was good.
The only downside was the churros. I ordered one and unfortunately it just didn’t taste right. They could definitely improve the recipe or preparation, because it wasn’t very enjoyable.
Other than that, everything else was great. Parking was easy, the restrooms were clean, and I appreciated that they’re reserved for customers (you just need to ask the staff to unlock them).
Overall, a good experience with just a small miss on the dessert.
Atmosphere: 5
Food: 5
Service: 5
LAWRENCE DONG
Usually, the chicken is fresh and juicy this time. It was a bit dry and seem like it was old, which is not normal.
Atmosphere: 4
Food: 3
Service: 4
Billy Sanders
The food is good, from a scale of 1-10 I'll give it a 5-6. I think they can make it more flavorable it's more on the bland side. This culture of food has tons more flavor than what they are adding today so come on polo loco don't be afraid of your own spices kick it up a notch.
Atmosphere: 3
Food: 3
Service: 5
Adriana R.
Let me tell you if you haven't tried the double chicken avocado salad you need to go, It is bomb!!. Always my go to salad and I am not a salad person, but make sure to add Pico and the creamy sauce.
This location is disgusting poorly ran i ordered on doordash called told them to please have everything correct not only was I given the wrong nasty order it was so old and nasty manager is not professional
Atmosphere: 1
Food: 1
Service: 1
Paul Smith
Great lunch!!! Thanks
Atmosphere: 5
Food: 5
Service: 5
Kathryn Jones, Realtor
It was the latter part of the evening when I visited. They didn't have much chicken left. I wanted wings, but Louis said they were pretty dry. I opted for Chicken Tortilla Soup and Tacos. Even then, the meat was on the dry side, but the soup was hot and flavorful.
Helpful note about accumulating points. If you want them, you have to use the app at the window. There's no way to get them once you've left like at other fast food places.
Atmosphere: 3
Food: 4
Service: 5
Alaa Abdulla
I like their Chicken well done. No doubt they are best when it comes to grilled chicken.
Came on August 23rd. My chicken was dry and burnt. I called corporate number and got dead air . Called again last week and still no working number .so I am requesting a refund from credit card company .
Atmosphere: 5
Food: 1
Service: 5
I had an excellent experience at El Pollo Loco! The food was fresh, delicious, and full of flavor. The service was fast and friendly, and the managers went above and beyond to make sure everything was perfect. They were so kind and welcoming, which made the visit even better. I will definitely be coming back again—highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
When you see the asian cook, you know you're getting the best chicken ever. I can eat the grilled chicken every day because it is more on the healthier side but it's quite pricey.
Atmosphere: 5
Food: 5
Service: 5
My husband ordered the chicken avocado burrito, it seemed like a cabbage burrito, nothing but cabbage and pico de gallo, hardly any chicken and avocado at all. Very disappointed. I know price is inexpensive but would of expected better food. I only ate a quarter of it.
Atmosphere: 5
Food: 1
Service: 5
Stopped by El Pollo Loco for lunch around noon. It wasn’t very busy, so ordering and finding a seat was quick and easy. Our meals came out in a reasonable time, and overall the food was good.
The only downside was the churros. I ordered one and unfortunately it just didn’t taste right. They could definitely improve the recipe or preparation, because it wasn’t very enjoyable.
Other than that, everything else was great. Parking was easy, the restrooms were clean, and I appreciated that they’re reserved for customers (you just need to ask the staff to unlock them).
Overall, a good experience with just a small miss on the dessert.
Atmosphere: 5
Food: 5
Service: 5
Usually, the chicken is fresh and juicy this time. It was a bit dry and seem like it was old, which is not normal.
Atmosphere: 4
Food: 3
Service: 4
The food is good, from a scale of 1-10 I'll give it a 5-6. I think they can make it more flavorable it's more on the bland side. This culture of food has tons more flavor than what they are adding today so come on polo loco don't be afraid of your own spices kick it up a notch.
Atmosphere: 3
Food: 3
Service: 5
Let me tell you if you haven't tried the double chicken avocado salad you need to go, It is bomb!!. Always my go to salad and I am not a salad person, but make sure to add Pico and the creamy sauce.
Atmosphere: 4
Food: 4
Service: 4
I love the double chicken tostada salad
Atmosphere: 5
Food: 5
Service: 5
Tastes good thank you very much
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service. Great food. Great staff.
Atmosphere: 5
Food: 5
Service: 5
This location is disgusting poorly ran i ordered on doordash called told them to please have everything correct not only was I given the wrong nasty order it was so old and nasty manager is not professional
Atmosphere: 1
Food: 1
Service: 1
Great lunch!!! Thanks
Atmosphere: 5
Food: 5
Service: 5
It was the latter part of the evening when I visited. They didn't have much chicken left. I wanted wings, but Louis said they were pretty dry. I opted for Chicken Tortilla Soup and Tacos. Even then, the meat was on the dry side, but the soup was hot and flavorful.
Helpful note about accumulating points. If you want them, you have to use the app at the window. There's no way to get them once you've left like at other fast food places.
Atmosphere: 3
Food: 4
Service: 5
I like their Chicken well done. No doubt they are best when it comes to grilled chicken.
Atmosphere: 5
Food: 5
Service: 5
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