They were out of breast meat and I was told it would be 30 to 40 min wait. I didn't order the breast meat and I still was stuck in the drive thru for 30 minutes and then in the parking lot for 10 min. I guess, don't go at dinner time.
Food: 4
Service: 4
John Cullington
I dine here regularly for lunch, always pickup a double chicken avocado salad which is great.However, the last two times I picked up a salad “in the evening”, the size of the salad had decreased by 30% - 40% compared to the lunchtime salad while paying the same price. Of course you don’t find it out until you get home and when I try to call the restaurant, nobody ever answers.DO NOT BUY A SALAD FROM THIS EL POLLO LOCO RESTAURANT IN THE EVENING.UPDATE: (I initially gave them 2 stars)Just picked up a salad for lunch today and it appears SMALLER SALADS for a NEW HIGHER PRICE is now the new norm. Additionally, their online survey system has been down for weeks, supposedly for maintenance. Great business model? What’s next, bankruptcy? Don’t buy any gift cards. Sure going to miss their salads.
JUAN esencia NS
This place deserve one star because the service is bad bad bad?????
Atmosphere: 1
Food: 2
Service: 1
Steven Caro
I ordered the Chicken Avocado Tostada Bowl. I enjoyed it, although, without additional sauces, it would taste bland. But I'd like to think I'm eating healthy when I buy their food. I took this order to-go, partially because their tables always seem to be dirty when I go. It would be nice if a little more time was spent taking care of the dining room.One thing that keeps me coming back is their good coupons that I get in the mail, and also their rewards app. It helps me overlook some of the negatives.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Avocado
Elias Herrera S
Very good food. The chicken is roasted with a salad that seems very healthy.
Atmosphere: 5
Food: 5
Service: 5
Xyz Xyz
Elvia Morales-District Manager of El Pollo Loco RestaurantsThis evening, a group of us ate dinner at El Pollo Loco Restaurant on West Shaw Avenue.January 8, 2024We were quite disappointed in finding again the same problems that were not corrected since the last night we ate there.1. Faucet in customers' restroom is leaking heavily at "P" trap with water running all over the floor.I brought this matter to the attention of the staff the last time we ate there, yet no one repaired this leak, which is destroying your tile flooring.2. We were the only customers eating inside; yet 2 outsiders who never ordered food utilized the bathroom, thus causing us to have to wait a long time.These outsiders should not be provided the fob code. This code should not be posted at the register.We, as regular customers, were deprived of the restroom, due to outsiders abusing the privilege and taking over.3. The toilet paper in your restaurant is the worse in all of Fresno City.It is so thin that it rips when you pull out or 3 squares.Very irritating and a big nuisance!4. Many of the tables were dirty and never cleaned until about 10 minutes before we left.I hope you will realize that these complaints are causing El Pollo Loco to lose customers like us.This is why we along with one other lady were the only in-dining customers the entire time this evening.I have brought these matters to your and Gabby's attention numerous times, but it appears that they have fallen on DEAF EARS.How will you correct these repeated problems and situations?Don
Atmosphere: 1
Food: 2
Service: 2
Cynthia Robinson
Chicken is always good. I tried the carnitas tacos and was disappointed that the carnitas meat was not heated up. This make the tacos pretty tasteless.
Order was hot and perfect cashier was very nice! We had quick service and 4 meals for $34 was not a bad deal considering the prices of drive thru food nowadays
Nadine Frutoz
The place is a good place to eat when you want something different than KFC I love the double chicken avocado salad or the double chicken bowl it's always good tasting with good flavor. ?
The lady who took my order was extremely pleasant, down right awesome. The food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Rosemarie Vargas
The cashier was excellent she was very friendly and very
Atmosphere: 5
Food: 5
Service: 5
Brenda C.
Pollo loco has the best chicken hands down. Perfectly grilled chicken . Good customer service given, a nice clean lobby to dine in, tasty salsas. They have a variety of options on their menu but I usually always come here just for their chicken
Good foodParking: Big parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Guac Burrito
Always great food!
Atmosphere: 5
Food: 5
Service: 5
They were out of breast meat and I was told it would be 30 to 40 min wait. I didn't order the breast meat and I still was stuck in the drive thru for 30 minutes and then in the parking lot for 10 min. I guess, don't go at dinner time.
Food: 4
Service: 4
I dine here regularly for lunch, always pickup a double chicken avocado salad which is great.However, the last two times I picked up a salad “in the evening”, the size of the salad had decreased by 30% - 40% compared to the lunchtime salad while paying the same price. Of course you don’t find it out until you get home and when I try to call the restaurant, nobody ever answers.DO NOT BUY A SALAD FROM THIS EL POLLO LOCO RESTAURANT IN THE EVENING.UPDATE: (I initially gave them 2 stars)Just picked up a salad for lunch today and it appears SMALLER SALADS for a NEW HIGHER PRICE is now the new norm. Additionally, their online survey system has been down for weeks, supposedly for maintenance. Great business model? What’s next, bankruptcy? Don’t buy any gift cards. Sure going to miss their salads.
This place deserve one star because the service is bad bad bad?????
Atmosphere: 1
Food: 2
Service: 1
I ordered the Chicken Avocado Tostada Bowl. I enjoyed it, although, without additional sauces, it would taste bland. But I'd like to think I'm eating healthy when I buy their food. I took this order to-go, partially because their tables always seem to be dirty when I go. It would be nice if a little more time was spent taking care of the dining room.One thing that keeps me coming back is their good coupons that I get in the mail, and also their rewards app. It helps me overlook some of the negatives.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Avocado
Very good food. The chicken is roasted with a salad that seems very healthy.
Atmosphere: 5
Food: 5
Service: 5
Elvia Morales-District Manager of El Pollo Loco RestaurantsThis evening, a group of us ate dinner at El Pollo Loco Restaurant on West Shaw Avenue.January 8, 2024We were quite disappointed in finding again the same problems that were not corrected since the last night we ate there.1. Faucet in customers' restroom is leaking heavily at "P" trap with water running all over the floor.I brought this matter to the attention of the staff the last time we ate there, yet no one repaired this leak, which is destroying your tile flooring.2. We were the only customers eating inside; yet 2 outsiders who never ordered food utilized the bathroom, thus causing us to have to wait a long time.These outsiders should not be provided the fob code. This code should not be posted at the register.We, as regular customers, were deprived of the restroom, due to outsiders abusing the privilege and taking over.3. The toilet paper in your restaurant is the worse in all of Fresno City.It is so thin that it rips when you pull out or 3 squares.Very irritating and a big nuisance!4. Many of the tables were dirty and never cleaned until about 10 minutes before we left.I hope you will realize that these complaints are causing El Pollo Loco to lose customers like us.This is why we along with one other lady were the only in-dining customers the entire time this evening.I have brought these matters to your and Gabby's attention numerous times, but it appears that they have fallen on DEAF EARS.How will you correct these repeated problems and situations?Don
Atmosphere: 1
Food: 2
Service: 2
Chicken is always good. I tried the carnitas tacos and was disappointed that the carnitas meat was not heated up. This make the tacos pretty tasteless.
Atmosphere: 5
Food: 4
Service: 5
Very great deals on their family meal!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Order was hot and perfect cashier was very nice! We had quick service and 4 meals for $34 was not a bad deal considering the prices of drive thru food nowadays
The place is a good place to eat when you want something different than KFC I love the double chicken avocado salad or the double chicken bowl it's always good tasting with good flavor. ?
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Corn, Chips, Chicken Avocado, Guacamole, Chips
The lady who took my order was extremely pleasant, down right awesome. The food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
The cashier was excellent she was very friendly and very
Atmosphere: 5
Food: 5
Service: 5
Pollo loco has the best chicken hands down. Perfectly grilled chicken . Good customer service given, a nice clean lobby to dine in, tasty salsas. They have a variety of options on their menu but I usually always come here just for their chicken