Went to the drive thru and tried to order a bonus jack special and the cashier said they ran out of sauce. I decided to order egg rolls. When I drove up to pay the cashier said they ran out of sweet n sour sauce and said that he never uses sweet n sour. I didn't have enough time to reorder because I was on a lunch break so I said I'll just eat it without any. When I took a bite, it was frozen in the middle. I went to look at the receipt it was not even given to me. So no secret sauce for their burger, no sweet n sour sauce on a Friday night. The worst experience ever. You can tell the cashier was acting sketchy.
Atmosphere: 1
Food: 1
Service: 1
PlanetGig Rocks
The absolute best thing about this location is your fabulous employee named Denise‼️ She is the main reason I return to this Jack in the Box over and over‼️
Atmosphere: 5
Food: 5
Service: 5
Erika Leon
I love the coffee boba
KARENA GRAHAM
On a road trip from Fresno to Vegas, My tacos had like a half of spoonful of meat. I know I shouldn't have too much expectations for $1 tacos, but it hits different when you're on a roadbtrip and that was the only thing to eat.
Sandra Mireles
Delicious food
Atmosphere: 5
Food: 5
Service: 5
D “Deedee” B
1. Food-Never enough lettuce. 2. Service-The employee didn't know how much the tacos were. 3. Atmosphere-gave a one because we went through the drive through.
Atmosphere: 1
Food: 3
Service: 2
Don
I went 7/4/25 to Jack in the box drive through at 2am. The manager on duty was very rude, impolite, and very disrespectful. She told me that she doesn't serve people like me because I asked her to read me my order back that was not displayed on the monitor. Then she told me she had my order in her head. So I couldn't get an exact total on the screen. Never go the Blackstone and Herndon location. Left without the food. Fire her immediately!!!
Atmosphere: 1
Food: 1
Service: 1
Paul Hasbany
I haven't had Jack in about 20 years. Now I remember why. Their tacos have about a drop of meat in them. Maybe that's why you can get 2 for $1.99. Kiosk ordering? Where are the humans?
Jack, do better.
Atmosphere: 3
Food: 3
Service: 1
Ronnie Livas
This place is in a scary and dangerous area. We were driving through Fresno looking for a place to get some food. We pulled into the driveway and in the parking lot of the hotel/motel someone was selling drugs to passing cars. There were a lot of homeless and shady looking people hanging around. We parked and decided to get back in the car and go through drive through. The food was hot and good. So no complaints there. The person working the drive through was very courteous. I would not go back because of the area especially at night.
Atmosphere: 1
Food: 4
Service: 4
Ysidro Duran
Quite honestly, one of the worst managed fast food franchises I've ever come across.
Consistently understaffed and the staff will certainly let you know.
They have definitely taken the FAST out of fast food.
The food is ok, but at this Jack in the box, the tacos tasted better than any other that I have visited. The tortillas tasted authentic. The only down side was I was the only car in the drive thru and still I had to pull to the front and wait for about 20 mins.
Atmosphere: 1
Food: 5
Service: 2
Adam Cookie
Asked for 4 tacos, charged me and gave me 2. Doesn’t repeat order so I don’t know how many tacos she got me for. Came back around for more. Took 15 min because of the person in front of me. (I don’t know why they didn’t park him if I had only two tacos) and still had the audacity to charge me for two more tacos instead of comping it. Never coming here for my late night eats. 139pm-1:54 pm
Atmosphere: 1
Food: 1
Service: 1
Firoj Singh
They are very rude employees don’t know how to talk with customers and manager was also behaving rudely with customers they charge me twice I said to them why are u charge me two times manager are just rude with me and don’t give me any refund don’t go there and they also comment on me because I’m indian they are racist manager and employees
Atmosphere: 1
Food: 1
Service: 1
Phoenix
Wow! Best service I ever received at this chain! I went here the late morning of May the 31st. Very professional. Communication skills are excellent. Give this lady a raise.
Atmosphere: 5
Food: 5
Service: 5
Rudy Lopez
Just drove. Through the drive through...ordered some food 2:45 am what's that Saint Agnes all day my wife hadn't eaten so I stopped at Jack In The Box or the the meat burrito with some french fries my son ordered a number one my wife all she wanted was onion rings and we got home big bag of onion rings was burnt couldn't even eat them so I called the restaurant their mailbox was full wouldn't take any messages that's a bummer not professional at all anyway I plan on driving there tomorrow and let the manager know what happened poor food good service though the lady at the drive-thru window walk the food out to the number one slot where she told us to park set the service is great but the food is lousy
Went to the drive thru and tried to order a bonus jack special and the cashier said they ran out of sauce. I decided to order egg rolls. When I drove up to pay the cashier said they ran out of sweet n sour sauce and said that he never uses sweet n sour. I didn't have enough time to reorder because I was on a lunch break so I said I'll just eat it without any. When I took a bite, it was frozen in the middle. I went to look at the receipt it was not even given to me. So no secret sauce for their burger, no sweet n sour sauce on a Friday night. The worst experience ever. You can tell the cashier was acting sketchy.
Atmosphere: 1
Food: 1
Service: 1
The absolute best thing about this location is your fabulous employee named Denise‼️ She is the main reason I return to this Jack in the Box over and over‼️
Atmosphere: 5
Food: 5
Service: 5
I love the coffee boba
On a road trip from Fresno to Vegas, My tacos had like a half of spoonful of meat. I know I shouldn't have too much expectations for $1 tacos, but it hits different when you're on a roadbtrip and that was the only thing to eat.
Delicious food
Atmosphere: 5
Food: 5
Service: 5
1. Food-Never enough lettuce.
2. Service-The employee didn't know how much the tacos were.
3. Atmosphere-gave a one because we went through the drive through.
Atmosphere: 1
Food: 3
Service: 2
I went 7/4/25 to Jack in the box drive through at 2am. The manager on duty was very rude, impolite, and very disrespectful. She told me that she doesn't serve people like me because I asked her to read me my order back that was not displayed on the monitor. Then she told me she had my order in her head. So I couldn't get an exact total on the screen. Never go the Blackstone and Herndon location. Left without the food. Fire her immediately!!!
Atmosphere: 1
Food: 1
Service: 1
I haven't had Jack in about 20 years. Now I remember why. Their tacos have about a drop of meat in them. Maybe that's why you can get 2 for $1.99. Kiosk ordering? Where are the humans?
Jack, do better.
Atmosphere: 3
Food: 3
Service: 1
This place is in a scary and dangerous area. We were driving through Fresno looking for a place to get some food. We pulled into the driveway and in the parking lot of the hotel/motel someone was selling drugs to passing cars. There were a lot of homeless and shady looking people hanging around. We parked and decided to get back in the car and go through drive through. The food was hot and good. So no complaints there. The person working the drive through was very courteous. I would not go back because of the area especially at night.
Atmosphere: 1
Food: 4
Service: 4
Quite honestly, one of the worst managed fast food franchises I've ever come across.
Consistently understaffed and the staff will certainly let you know.
They have definitely taken the FAST out of fast food.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The food is ok, but at this Jack in the box, the tacos tasted better than any other that I have visited. The tortillas tasted authentic. The only down side was I was the only car in the drive thru and still I had to pull to the front and wait for about 20 mins.
Atmosphere: 1
Food: 5
Service: 2
Asked for 4 tacos, charged me and gave me 2. Doesn’t repeat order so I don’t know how many tacos she got me for. Came back around for more. Took 15 min because of the person in front of me. (I don’t know why they didn’t park him if I had only two tacos) and still had the audacity to charge me for two more tacos instead of comping it. Never coming here for my late night eats. 139pm-1:54 pm
Atmosphere: 1
Food: 1
Service: 1
They are very rude employees don’t know how to talk with customers and manager was also behaving rudely with customers they charge me twice I said to them why are u charge me two times manager are just rude with me and don’t give me any refund don’t go there and they also comment on me because I’m indian they are racist manager and employees
Atmosphere: 1
Food: 1
Service: 1
Wow! Best service I ever received at this chain! I went here the late morning of May the 31st. Very professional. Communication skills are excellent. Give this lady a raise.
Atmosphere: 5
Food: 5
Service: 5
Just drove. Through the drive through...ordered some food 2:45 am what's that Saint Agnes all day my wife hadn't eaten so I stopped at Jack In The Box or the the meat burrito with some french fries my son ordered a number one my wife all she wanted was onion rings and we got home big bag of onion rings was burnt couldn't even eat them so I called the restaurant their mailbox was full wouldn't take any messages that's a bummer not professional at all anyway I plan on driving there tomorrow and let the manager know what happened poor food good service though the lady at the drive-thru window walk the food out to the number one slot where she told us to park set the service is great but the food is lousy
Atmosphere: 3
Food: 1
Service: 5
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