Kinda disappointed that they changed their whole menu, not the same!!! Also, prices, of course, went way up!!
Atmosphere: 2
Food: 3
Service: 4
Tatiana
Not too happy. I ordered 1 half sandwich with a Mac & cheese & I received 2 half sandwiches one being the one I ordered & the other some sandwich I didn’t order. No Mac & cheese..
Food: 2
Service: 3
Liza Vlasenko (LizArt)
We ordered 2 sandwiches, and they both cold, and the bread was stale and felt like a week old. It was so dry and there wasn’t any sauce at all whatsoever on that bread. Very uncomfortable to eat because it’s so big. And the price is too high for this type of restaurant for 4 people, when you can get much better food at a fast food restaurant like mcdonald’s or something. My last time going to Panera. At least the coffee was alright.
Atmosphere: 3
Food: 2
Service: 4
Антон Власенко
Not sure the sandwiches were made from a fresh bread
Atmosphere: 4
Food: 3
Service: 4
Patty Hancock
I had a Caesar salad with avocado instead of chicken and my friend had a French onion soup in a bread bowl. I'm not sure which one was better.
Atmosphere: 5
Food: 5
Service: 5
Melody Moody
Love their broccoli cheese and chicken noodle soups.Dietary restrictions: We can only eat soup, and the broccoli cheese, and chicken noodle soup are great.
Atmosphere: 5
Food: 5
Service: 5
Kae S.
I go to this Riverside Dr. location often, usually come across super friendly staff. Unfortunately though on Feb. 12th at around 5:00 p.m., whoever the girl working the drive though was, had the nastiest attitude. She was wearing black glasses, & has numbers tattooed down the left side of her neck. Anyways, I was picking up my order, and she asked for my name once, she didn't understand, asked again, she couldn't hear, and at the 3rd time I spoke it loudly so she could understand me. I don't know if it rubbed her the wrong way, but she gave me a weird stare, and walked away to grab my order. She comes back with my order and as I grabbed it- I said, "thank you". She said nothing, just looked at me. Then she stepped away and rolled her eyes. I saw that!!!! Please don't let her deal with customers because she clearly cannot handle it.
Desaray Moore/Gray
I had the broccoli cheddar soup and it was awful really watered down and not much favor. And side of chips tasted like straight oil.
Food: 2
Service: 3
Edna Velis
Great atmosphere and even better service. The manager was super attentive. First ever Panera I’ve been too where the employees are so welcoming.
Atmosphere: 5
Food: 5
Service: 5
Timzz V.
I read through some of the reviews on this app, and while the majority of them are good ratings, there are a few that have fairly low ratings for terrible reasons--for example, one of the reasons for a low rating was workers asking for tips. California is the most costly state in which to live. The employees are probably only receiving minimum wage, I don't blame them for asking for tips; in fact, I do the same. But getting back to the review, every time I walk into this restaurant, it always smells amazing, is clean, and the cashiers are really friendly. The food, on the other hand, is absolutely delicious. Sure, some items can be a little pricey, but they've introduced value duet meals, which are essentially half portions of meals that fill you up pretty well.
First off, salute to AJ the manager. Met this young man today who runs the best Panera in the valley. Great team that is friendly and takes care of you quickly. Cleanest bathrooms from Sacramento to LA hands down. As a sip club memo it’s great to see cups and coffee mugs organized and quickly available as I travel up and down the valley. Again, great job to AJ and team.Dietary restrictions: Detailed information.Parking: Clean first off. Well marked and spaced.
Atmosphere: 5
Food: 5
Service: 5
Mandy Kirby
Very clean, food is the same as every other Panera. Cashier seemed a little unsure of herself but we were there very early, maybe she was just
Atmosphere: 4
Food: 5
Service: 3
Kristina Harmon
Best salad last night Cobb salad . Looked so amazing and it tasted the best . Way to go cook last
Atmosphere: 5
Food: 5
Service: 5
Luisa Flores Campos
I always use their drive thru and get the best experience. Fast and fresh food with great taste and friendly service! Can’t be beat ☺️Dietary restrictions: Always have good options for dairy free
Visited this location after some shopping. Uncertain on it even being open, the Panera sign normally lit and visible from afar but sun had just set and restaurant looked dim. Proceeded to drive thru and only one other car ahead of me, Monday evening 10/23/23 @6pm not busy at all however the wait was ridiculous! Over 15min wait just to pull up to the window and pay. Upon asking the rep at window why the wait was so long she annoyed stated they were simply backed up. There were no cars! Lot was empty! The point is she was never apologetic, never said sorry for the wait or I’ll throw in a free cookie for the wait time…nothing, just attitude. Once I got home, exiting my car, my entire order of chicken noodle soup spilled all over my seat! The rest of the food on the ground. They had failed to thoroughly close the lid to my soup which unknown to me was leaking onto the paper bag. When I lifted it, it ripped! I’m beyond furious at such poor customer service. I’m sure it was done intentionally for addressing the wait time! Cashier name on my receipt is James. Not only did I wait 20min for my food but I never even got to eat it ?CUSTOMERS BEWARE. I’ve never had such a poor experience. Ever!
Kinda disappointed that they changed their whole menu, not the same!!! Also, prices, of course, went way up!!
Atmosphere: 2
Food: 3
Service: 4
Not too happy. I ordered 1 half sandwich with a Mac & cheese & I received 2 half sandwiches one being the one I ordered & the other some sandwich I didn’t order. No Mac & cheese..
Food: 2
Service: 3
We ordered 2 sandwiches, and they both cold, and the bread was stale and felt like a week old. It was so dry and there wasn’t any sauce at all whatsoever on that bread. Very uncomfortable to eat because it’s so big. And the price is too high for this type of restaurant for 4 people, when you can get much better food at a fast food restaurant like mcdonald’s or something. My last time going to Panera. At least the coffee was alright.
Atmosphere: 3
Food: 2
Service: 4
Not sure the sandwiches were made from a fresh bread
Atmosphere: 4
Food: 3
Service: 4
I had a Caesar salad with avocado instead of chicken and my friend had a French onion soup in a bread bowl. I'm not sure which one was better.
Atmosphere: 5
Food: 5
Service: 5
Love their broccoli cheese and chicken noodle soups.Dietary restrictions: We can only eat soup, and the broccoli cheese, and chicken noodle soup are great.
Atmosphere: 5
Food: 5
Service: 5
I go to this Riverside Dr. location often, usually come across super friendly staff. Unfortunately though on Feb. 12th at around 5:00 p.m., whoever the girl working the drive though was, had the nastiest attitude. She was wearing black glasses, & has numbers tattooed down the left side of her neck. Anyways, I was picking up my order, and she asked for my name once, she didn't understand, asked again, she couldn't hear, and at the 3rd time I spoke it loudly so she could understand me. I don't know if it rubbed her the wrong way, but she gave me a weird stare, and walked away to grab my order. She comes back with my order and as I grabbed it- I said, "thank you". She said nothing, just looked at me. Then she stepped away and rolled her eyes. I saw that!!!! Please don't let her deal with customers because she clearly cannot handle it.
I had the broccoli cheddar soup and it was awful really watered down and not much favor. And side of chips tasted like straight oil.
Food: 2
Service: 3
Great atmosphere and even better service. The manager was super attentive. First ever Panera I’ve been too where the employees are so welcoming.
Atmosphere: 5
Food: 5
Service: 5
I read through some of the reviews on this app, and while the majority of them are good ratings, there are a few that have fairly low ratings for terrible reasons--for example, one of the reasons for a low rating was workers asking for tips. California is the most costly state in which to live. The employees are probably only receiving minimum wage, I don't blame them for asking for tips; in fact, I do the same. But getting back to the review, every time I walk into this restaurant, it always smells amazing, is clean, and the cashiers are really friendly. The food, on the other hand, is absolutely delicious. Sure, some items can be a little pricey, but they've introduced value duet meals, which are essentially half portions of meals that fill you up pretty well.
Restaurantji Recommends
First off, salute to AJ the manager. Met this young man today who runs the best Panera in the valley. Great team that is friendly and takes care of you quickly. Cleanest bathrooms from Sacramento to LA hands down. As a sip club memo it’s great to see cups and coffee mugs organized and quickly available as I travel up and down the valley. Again, great job to AJ and team.Dietary restrictions: Detailed information.Parking: Clean first off. Well marked and spaced.
Atmosphere: 5
Food: 5
Service: 5
Very clean, food is the same as every other Panera. Cashier seemed a little unsure of herself but we were there very early, maybe she was just
Atmosphere: 4
Food: 5
Service: 3
Best salad last night Cobb salad . Looked so amazing and it tasted the best . Way to go cook last
Atmosphere: 5
Food: 5
Service: 5
I always use their drive thru and get the best experience. Fast and fresh food with great taste and friendly service! Can’t be beat ☺️Dietary restrictions: Always have good options for dairy free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Chipotle Chicken Avocado Melt
Visited this location after some shopping. Uncertain on it even being open, the Panera sign normally lit and visible from afar but sun had just set and restaurant looked dim. Proceeded to drive thru and only one other car ahead of me, Monday evening 10/23/23 @6pm not busy at all however the wait was ridiculous! Over 15min wait just to pull up to the window and pay. Upon asking the rep at window why the wait was so long she annoyed stated they were simply backed up. There were no cars! Lot was empty! The point is she was never apologetic, never said sorry for the wait or I’ll throw in a free cookie for the wait time…nothing, just attitude. Once I got home, exiting my car, my entire order of chicken noodle soup spilled all over my seat! The rest of the food on the ground. They had failed to thoroughly close the lid to my soup which unknown to me was leaking onto the paper bag. When I lifted it, it ripped! I’m beyond furious at such poor customer service. I’m sure it was done intentionally for addressing the wait time! Cashier name on my receipt is James. Not only did I wait 20min for my food but I never even got to eat it ?CUSTOMERS BEWARE. I’ve never had such a poor experience. Ever!
Atmosphere: 1
Service: 1