Papa Murphy's | Take 'N' Bake Pizza

Should have read reviews before ordering from this location online. Ordered 2 hours before they opened and gave them 2 hours to prepare my order. Showed up at scheduled pick up time and they hadn't started my order. 1 person working very slowly and the bearded lady at the register just watched. This is not the service that will keep this location open for long. Has definitely gone downhill since under new ownership/management.

Atmosphere: 2

Food: 2

Service: 1

Ordered online it said 30 mins ..get there still had to wait another 15 minutes. Dough is tough, not as good as it use to be! Ordered stuff pizza and it came out as flat as a regular pizza... horrible. Need to find a new pizza place, won't go back to this horrible place!!

Atmosphere: 1

Food: 1

Service: 1

I think there's been a change of ownership and the quality has gone down the tube's. The pan pizzas used to be fluffy and airy. They used to use a different dough for pan pizzas. Now, they're just putting regular dough in a round pizza tin, and it's just not as good. They've ruined it for me.

the ingredients are always fresh and yummy.the cleanliness of the store is awesome! theyre always friendly and the orders are done fast!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicago 5 Meat Stuffed Pizza, Papa's All Meat Pizza, Cheesy Pepperoni Pizza, Cowboy, Chicken Bacon Artichoke

Best pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Murphy's Combo Pizza

They are always prompt and the order is always correct. This is our location of choice.

Atmosphere: 5

Food: 5

Service: 5

I have mixed feelings about the new management. There's definitely a communication barrier when trying to order food. Now the service does not seem to be as fast or efficient. I have read people's complaints about the food. I've been fortunate that my pizzas are still made and taste the same as I remember, but most likely we'll be looking for a new Papa Murphy's just based on how difficult it is to order. I've been visiting this location since it opened. I really don't want to find a new location. Very disappointed in this change. ?

Atmosphere: 5

Food: 4

Service: 2

Disappointed with the New Management and Service

We used to love this location under the previous owner! The staff was always friendly, helpful, and genuinely cared about their customers. Unfortunately, since the new owner took over, the entire experience has gone downhill.

The new management clearly lacks experience in running a business, and it shows. The staff now seems inexperienced and has no basic customer service skills. They’re either indifferent or downright rude, which is a far cry from the warm, welcoming atmosphere this place used to have. It feels like they’re more focused on profits than providing a good customer experience. They also can be seen openly violating multiple health department rules as they relate to sanitation.

The biggest frustration during our last visit was their refusal to sell us the correct pizza dough, something we’ve been buying from this shop for YEARS. We usually buy pan crust, instead they took a medium regular dough, drenched in butter then tried to make it fit in a pan and charge us $9. We said "Nope!" and went to another Papa Murphy's where we got what we usually get for the correct price of $6. The staff at the other location even had their input on the changes at the West Shaw location. The previous owner never had an issue with this, but the new regime flat-out stinks.

Overall, this place has taken a major step back. I can’t see us coming back unless something drastically changes. Such a shame to see a great neighborhood spot ruined.

Atmosphere: 1

Food: 1

Service: 1

The place and pizza are awesome, the app is trash

Atmosphere: 5

Food: 5

Service: 5

If you wanna feel like you buying a pizza underground in nasty air environment what i was told an i wouldnt wanna find out. .I Got one family style pizza combo with extra sauce n cheese. No olive n sausage. An I got a random Toss together pizza with hardly any sauce an cheese on top. I would have said something but a family member picked it up. .

Atmosphere: 1

Food: 1

Service: 1

Usually a timely and polite place to order from. Came in Sunday evening to pick up order that was place online at 6:19pm and stated would be ready by 6:52pm. The 2 workers in the store prepared people who walked in to order pizzas and had me waiting for my order for an extended time. All walk in customers were completed before mine was ready.

Atmosphere: 4

Food: 4

Service: 1

Assured me they would honor an online discount to get me to leave but I was charged full price.

Atmosphere: 3

Food: 3

Service: 3

Came in today Wednesday; 07/24/2024. The lady who helped us at the register, did not change her gloves.

Went to the back to the freezer grabbed the pizzas tried to start working on the pizzas until I had to stop her & ask to please change your gloves.

She had changed her gloves. I still did not feel comfortable with her handling my pizzas.

But since my husband does not like to drive to another place I had to pretend my pizzas would be okay….

I will not come back to this location. I highly recommend the Herndon & Millburn 1 due to the consideration with changing their gloves after working at the register.

Then putting in clean gloves to decorate your pizzas.

I had given 3 stars for the atmosphere bcz the guy in the back came out to help the lady who had been taking our order first.

The service I had given 2 stars because I appreciate the lady being respectful to change her gloves when I asked.

Atmosphere: 3

Food: 1

Service: 2

Walked in 30 mins before closing women that greeted me as soon I told her for was here to order her whole attitude changed looked hella mad asked for medium told wasn’t no more was fine when I said ok let me see real quick she just walked away continued to sweep so few minutes told her I was ready ignored me didn’t say a word another employee helped me. Very rude slamming stuff on counters .im glad she wasn’t making my pizza.

Atmosphere: 3

Food: 4

Service: 3

The best ?

Atmosphere: 5

Food: 5

Service: 5