So I ordered pizza on the phone and I asked if it could be done in an hr. They said yes, no problem. It was 4 large Pepperoni's. Well I get there and there are only two. I hear the employee who was at register go back and look for the other two and talk with an elder employee, I think the manager, and saying where are the other two pizzas, the manager says oh I have those to someone else, the employee says but she put all four pizzas in herself and she knew they were there. He then gets an attitude with her and says well they aren't here. She says well what do I say to which he replies well they just have to wait. She comes back very apologetic and relays the msg, (in nicer words) and says it'll be about 20 minutes. I don't live close to this location so I have to wait there so I ask her can you please throw in some complimentary bread sticks. She said if course I'll ask my manager. So we wait outside and he brings out the pizza (about 30 mins later) and says here's your pizza in the worst tone possible. To which I state so you weren't able to include the bread sticks. He says no and at least your pizza is fresh. I tell him I know but I had to wait all this extra time so I was just asking. He said yes I know everyone has to wait and at least you got a deal on all 4 pizzas. I told him we'll I had a coupon for that price. He says well the limit is 2, I tell him the coupon didn't say that. He says I know but that's something we changed it to. I said well the coupons should have changed too. He says oh well the deal expires in a month anyways. I tell him well I'll be sure to go to another location since you don't honor your coupons. To which he just walks away angry. This man was so rude and unapologetic for the situation and he is the manager? How? The employee who helped me was more understanding and I believe that's why he was rude with her. Very unprofessional. Maybe he was having a bad day, I hope he isn't like this with all his customers because he will certainly lose business for the company. I know he lost this customer because of his bad attitude. This location should definitely look into better management.
Food: 3
Service: 1
Josh T.
Good customer service and friendly. Pizza is awesome and wings. Good place to eat with friends and family.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Personal Pizza
Elizabeth
I had purchased a fundraiser coupon booklet from my child’s school. Went to this location for dinner. The owner gets on the phone as I’m placing my order and says they don’t honor the coupon. That someone put the coupon in the fundraiser booklet without approval. Yet there are only certain participating locations on the back of the coupon.
Atmosphere: 1
Food: 5
Service: 1
Olivia Brink
Great small pizza; enjoyed the Hawaiian and ordering is fast. The location isn’t fancy or new but hey, I liked the pizza. ??♀️
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Personal Pizza
Luis martinez
Vegetarian options: Salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Steve W.
Says open til 10. Still accepts orders online and charges your card. They are actually closed at 9? I’m out money and now have to arrange a new meal for my family after waiting til the pick up time. Super unhappy with this location. Coming back for my money and never recommending pizza factory to anyone ever again. Do not go!
Jade Heredia
I usually have an amazing experience here. But this time I didn’t. I don’t know if it’s because new people started working there but I usually order the same thing every time and I at least order 3x a month here. But today I ordered the usual Cheesy Sticks and they’re delicious but this time I think I got them undercooked? I don’t even know what happened but below I’ll share a photo. The guy said he’ll give me a credit but I was hoping he’d say “we’ll get that delivered to you!” Because I had gotten the rest of the things delivered and my total came out to almost $70. Just kinda hoping for better service and also food quality.
ar bee
After all the wait, they still successfully managed to mess up the order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Personal Pizza
Freddy Gonzalez
Pizza is always great here
Atmosphere: 5
Food: 5
Service: 5
George Brountchenko
You know what they say about the ol’ Pfac... You toss em. Their awesome. Pizza factory.
Not good pizza at all. The best pizza factory is on Nees. The one on marks is always out for Turkey and pizza doesn’t taste good at all.
Atmosphere: 1
Food: 1
Service: 1
B to the A
So I was pretty excited about going to the Pizza Factory for the first time hearing good things about it...So I place a order to pick it up 3topping with cheese bread...Came out to 28 bucks and a lil change, no cash so I use my card...Food was good oh yeah I also purchased a diet Pepsi...So the only reason I didn't give 5 stars to the Pizza Factory is because I just so happen to look at my statement online and there was a cash advance for 10 bucks on my card and the Pizza Factory was the only place I used my credit card at...This was around 230pm 5/16/23...So if you decide to go at that time make sure you use cash only cause dude took upon himself to give himself a ten dollar tip on my dime
Atmosphere: 4
Food: 4
Service: 4
Mikey Mikey
Not tasty. You're better off buying a freezer pizza for cheaper price and better taste. Cheese is rubbery and crust is hard with no flavor at all. Cheese bread not all that great. My whole family had one slice and I had to toss the rest.
NAS AL
Worse customer service ever , they accept online orders but can’t accommodate customers need , you could wait for 30- one hour wait . Terrible and unprofessional staff
So I ordered pizza on the phone and I asked if it could be done in an hr. They said yes, no problem. It was 4 large Pepperoni's. Well I get there and there are only two. I hear the employee who was at register go back and look for the other two and talk with an elder employee, I think the manager, and saying where are the other two pizzas, the manager says oh I have those to someone else, the employee says but she put all four pizzas in herself and she knew they were there. He then gets an attitude with her and says well they aren't here. She says well what do I say to which he replies well they just have to wait. She comes back very apologetic and relays the msg, (in nicer words) and says it'll be about 20 minutes. I don't live close to this location so I have to wait there so I ask her can you please throw in some complimentary bread sticks. She said if course I'll ask my manager. So we wait outside and he brings out the pizza (about 30 mins later) and says here's your pizza in the worst tone possible. To which I state so you weren't able to include the bread sticks. He says no and at least your pizza is fresh. I tell him I know but I had to wait all this extra time so I was just asking. He said yes I know everyone has to wait and at least you got a deal on all 4 pizzas. I told him we'll I had a coupon for that price. He says well the limit is 2, I tell him the coupon didn't say that. He says I know but that's something we changed it to. I said well the coupons should have changed too. He says oh well the deal expires in a month anyways. I tell him well I'll be sure to go to another location since you don't honor your coupons. To which he just walks away angry. This man was so rude and unapologetic for the situation and he is the manager? How? The employee who helped me was more understanding and I believe that's why he was rude with her. Very unprofessional. Maybe he was having a bad day, I hope he isn't like this with all his customers because he will certainly lose business for the company. I know he lost this customer because of his bad attitude. This location should definitely look into better management.
Food: 3
Service: 1
Good customer service and friendly. Pizza is awesome and wings. Good place to eat with friends and family.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Personal Pizza
I had purchased a fundraiser coupon booklet from my child’s school. Went to this location for dinner. The owner gets on the phone as I’m placing my order and says they don’t honor the coupon. That someone put the coupon in the fundraiser booklet without approval. Yet there are only certain participating locations on the back of the coupon.
Atmosphere: 1
Food: 5
Service: 1
Great small pizza; enjoyed the Hawaiian and ordering is fast. The location isn’t fancy or new but hey, I liked the pizza. ??♀️
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Personal Pizza
Vegetarian options: Salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Says open til 10. Still accepts orders online and charges your card. They are actually closed at 9? I’m out money and now have to arrange a new meal for my family after waiting til the pick up time. Super unhappy with this location. Coming back for my money and never recommending pizza factory to anyone ever again. Do not go!
I usually have an amazing experience here. But this time I didn’t. I don’t know if it’s because new people started working there but I usually order the same thing every time and I at least order 3x a month here. But today I ordered the usual Cheesy Sticks and they’re delicious but this time I think I got them undercooked? I don’t even know what happened but below I’ll share a photo. The guy said he’ll give me a credit but I was hoping he’d say “we’ll get that delivered to you!” Because I had gotten the rest of the things delivered and my total came out to almost $70. Just kinda hoping for better service and also food quality.
After all the wait, they still successfully managed to mess up the order.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Personal Pizza
Pizza is always great here
Atmosphere: 5
Food: 5
Service: 5
You know what they say about the ol’ Pfac... You toss em. Their awesome. Pizza factory.
Restaurantji Recommends
Pizza is great, owners are awesome ??
Not good pizza at all. The best pizza factory is on Nees. The one on marks is always out for Turkey and pizza doesn’t taste good at all.
Atmosphere: 1
Food: 1
Service: 1
So I was pretty excited about going to the Pizza Factory for the first time hearing good things about it...So I place a order to pick it up 3topping with cheese bread...Came out to 28 bucks and a lil change, no cash so I use my card...Food was good oh yeah I also purchased a diet Pepsi...So the only reason I didn't give 5 stars to the Pizza Factory is because I just so happen to look at my statement online and there was a cash advance for 10 bucks on my card and the Pizza Factory was the only place I used my credit card at...This was around 230pm 5/16/23...So if you decide to go at that time make sure you use cash only cause dude took upon himself to give himself a ten dollar tip on my dime
Atmosphere: 4
Food: 4
Service: 4
Not tasty. You're better off buying a freezer pizza for cheaper price and better taste. Cheese is rubbery and crust is hard with no flavor at all. Cheese bread not all that great. My whole family had one slice and I had to toss the rest.
Worse customer service ever , they accept online orders but can’t accommodate customers need , you could wait for 30- one hour wait . Terrible and unprofessional staff
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