I came to this location to pick up a DoorDash order. One of the staff members was on the phone, and I asked twice about the order. She did not even acknowledge me at all, didn’t look at me, and didn’t respond. I understand being busy .but completely ignoring a delivery driver is unprofessional and wastes of time. Customer service needs improvement, especially for delivery pickups.
Service: 1
sterling thomas
food is hit and miss, good one day, dry or burnt the next. always getting my order wrong. But the new thing is paying for large and getting a small. Did that twice since pub burger special. then tried to take survey for free burger. that's also broke and borderline false advertisement . .
Atmosphere: 1
Food: 3
Service: 1
Diana Gonzales
Food is a good price for fast food.
Atmosphere: 2
Food: 3
Service: 4
Amara Nunley
It's one day until Thanksgiving so I'm cooking and decided to get my kids this Rally's. By the way I said I would never come back to this location ever again. I ordered the $5 combo. I was asked to go to the front while they finished took another 15 mins. like my last visit. I get the food look in my bag there is no ketchup I drive off to find there are no fries. I come back now there's a long line I speak to JESSICA the meanager. She does not have any empathy. She just said well he only charged you for fry and drink. Now the issue became my fault not the employees mistake again. Instead of fining understanding she says well I can give you your money back. But asks for all the food back instead of just giving me a fry for the error so yes now I'm upset. But instead of compaction she smirks and shuts the window. I go in ask for her name several times she finally gives it and yes I'm more upset she brought me out of character again for her terrible customer service. She laughs and walks away because of how I am being treated. I say this to say if you come across JESSICA do know she is not in the best interest of the company. She is rude and lacks true customer service skills. I will be calling corporate and writing to whoever is in charge of her because this company will lose more customers with people like JESSICA running the business.
Atmosphere: 1
Food: 3
Service: 1
Manit Jaglan
Customer Service is Very Bad. Mostly they guyz ignore dashers, waste their time too.
Atmosphere: 1
Service: 1
Lisa Samis
Food was disgusting. When you order chicken wings and chicken strips you would think you would get free dip they say you have to pay for it.
Atmosphere: 1
Food: 1
Service: 1
Xtreme
⭐⭐⭐⭐⭐
Oh man, Rally's at 4020 W Shaw Ave in Fresno, CA 93722 is my new go-to late-night craving crusher—bold flavors, lightning-fast service, and prices that keep me coming back without breaking the bank! Pulled up on a Friday after work, and the drive-thru zipped me through in under three minutes, even with a full line of fellow fast-food fanatics. I grabbed the Big Buford (that monster double cheeseburger with all the fixings) and a side of their legendary crinkle-cut fries—crispy on the outside, fluffy inside, and seasoned just right to make you forget every other fry you've ever had.
But let's talk shakes: the Oreo one was a creamy dream, thick enough to need a spoon but blended perfectly, with chunks of cookie bliss in every sip. The staff? Total rockstars—super friendly and accurate, no mix-ups like you get at other spots. They even threw in extra sauce packets without me asking. The location's super convenient right off Shaw, with ample parking and a clean little dine-in area if you're not in a rush (though who isn't at Rally's?). Open till 11 PM most nights (and later on weekends), it's perfect for those post-movie munchies or family road trip pit stops.
Value for money is unbeatable—family meals feed four for cheap, and everything's made fresh to order. In a sea of mediocre fast food, this Rally's stands out with that bold, unapologetic taste that's been slinging satisfaction since day one. If you're in Fresno and haven't hit up this gem yet, what are you waiting for? Your taste buds will thank you. Five stars all day—Rally's on Shaw, you've got a fan for life! Keep those fries frying hot!
Atmosphere: 5
Food: 5
Service: 5
RGBGam3rYT
Hands down best fries ever. Burgers are great too. Everything comes out hot and fresh, nothing wrong with that. And their popcorn chicken and fries meal is the best thing I’ve ever had. I’d recommend them to all. 100/10 menu item.
Atmosphere: 5
Food: 5
Service: 5
Benji Winemaker
This was the longest wait in a drive thru line in years. They wouldn't even recognize my existence at the counter.
Atmosphere: 2
Food: 3
Service: 1
Christina Brown
Ten out of ten food is amazing the people are great loved my experience
Lady lied and said they stopped doing refills on sodas won't come here ever again
Atmosphere: 1
Food: 1
Service: 1
Julio Garcia
I often come here from work the service is okay but often get the order wrong and the manager named “Jessie” didn’t seem to have cared for the mistake that was made,you’d expect an apology as a customer after having returned when you get an order wrong.I had to go back to get my money back, I told them I was on break also. I’ve never seen that “Jessie” there I’m just saying she didn’t handle the situation well at all, I don’t think she’s suitable for the position.
Atmosphere: 2
Food: 2
Service: 1
Brian Jones
4 out of the last times I've eaten here the burger buns have been stale. No doubt they knowingly serve them. Not a good value since the food is sub par
Atmosphere: 3
Food: 2
Service: 3
Quentin Hall
Under five bucks and you eat really good
Atmosphere: 5
Food: 5
Service: 5
Ivan Howerton
I hadn't been to a Rally's since the 80s. I just happened across this while traveling. I didn't know Rally's still existed. The food was pretty good but not how I remembered it. Still, it's worth checking out if you are in the area
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Rallyburger, Famous Seasoned Fries, Fry Lover's Double Combo, Rally's Seasoned Fries, Rallyburger and Seasoned Fries
I came to this location to pick up a DoorDash order. One of the staff members was on the phone, and I asked twice about the order. She did not even acknowledge me at all, didn’t look at me, and didn’t respond. I understand being busy .but completely ignoring a delivery driver is unprofessional and wastes of
time. Customer service needs improvement, especially for delivery pickups.
Service: 1
food is hit and miss, good one day, dry or burnt the next. always getting my order wrong. But the new thing is paying for large and getting a small. Did that twice since pub burger special. then tried to take survey for free burger. that's also broke and borderline false advertisement .
.
Atmosphere: 1
Food: 3
Service: 1
Food is a good price for fast food.
Atmosphere: 2
Food: 3
Service: 4
It's one day until Thanksgiving so I'm cooking and decided to get my kids this Rally's. By the way I said I would never come back to this location ever again. I ordered the $5 combo. I was asked to go to the front while they finished took another 15 mins. like my last visit. I get the food look in my bag there is no ketchup I drive off to find there are no fries. I come back now there's a long line I speak to JESSICA the meanager. She does not have any empathy. She just said well he only charged you for fry and drink. Now the issue became my fault not the employees mistake again. Instead of fining understanding she says well I can give you your money back. But asks for all the food back instead of just giving me a fry for the error so yes now I'm upset. But instead of compaction she smirks and shuts the window. I go in ask for her name several times she finally gives it and yes I'm more upset she brought me out of character again for her terrible customer service. She laughs and walks away because of how I am being treated. I say this to say if you come across JESSICA do know she is not in the best interest of the company. She is rude and lacks true customer service skills. I will be calling corporate and writing to whoever is in charge of her because this company will lose more customers with people like JESSICA running the business.
Atmosphere: 1
Food: 3
Service: 1
Customer Service is Very Bad.
Mostly they guyz ignore dashers, waste their time too.
Atmosphere: 1
Service: 1
Food was disgusting. When you order chicken wings and chicken strips you would think you would get free dip they say you have to pay for it.
Atmosphere: 1
Food: 1
Service: 1
⭐⭐⭐⭐⭐
Oh man, Rally's at 4020 W Shaw Ave in Fresno, CA 93722 is my new go-to late-night craving crusher—bold flavors, lightning-fast service, and prices that keep me coming back without breaking the bank! Pulled up on a Friday after work, and the drive-thru zipped me through in under three minutes, even with a full line of fellow fast-food fanatics. I grabbed the Big Buford (that monster double cheeseburger with all the fixings) and a side of their legendary crinkle-cut fries—crispy on the outside, fluffy inside, and seasoned just right to make you forget every other fry you've ever had.
But let's talk shakes: the Oreo one was a creamy dream, thick enough to need a spoon but blended perfectly, with chunks of cookie bliss in every sip. The staff? Total rockstars—super friendly and accurate, no mix-ups like you get at other spots. They even threw in extra sauce packets without me asking. The location's super convenient right off Shaw, with ample parking and a clean little dine-in area if you're not in a rush (though who isn't at Rally's?). Open till 11 PM most nights (and later on weekends), it's perfect for those post-movie munchies or family road trip pit stops.
Value for money is unbeatable—family meals feed four for cheap, and everything's made fresh to order. In a sea of mediocre fast food, this Rally's stands out with that bold, unapologetic taste that's been slinging satisfaction since day one. If you're in Fresno and haven't hit up this gem yet, what are you waiting for? Your taste buds will thank you. Five stars all day—Rally's on Shaw, you've got a fan for life! Keep those fries frying hot!
Atmosphere: 5
Food: 5
Service: 5
Hands down best fries ever. Burgers are great too. Everything comes out hot and fresh, nothing wrong with that. And their popcorn chicken and fries meal is the best thing I’ve ever had. I’d recommend them to all. 100/10 menu item.
Atmosphere: 5
Food: 5
Service: 5
This was the longest wait in a drive thru line in years. They wouldn't even recognize my existence at the counter.
Atmosphere: 2
Food: 3
Service: 1
Ten out of ten food is amazing the people are great loved my experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Lady lied and said they stopped doing refills on sodas won't come here ever again
Atmosphere: 1
Food: 1
Service: 1
I often come here from work the service is okay but often get the order wrong and the manager named “Jessie” didn’t seem to have cared for the mistake that was made,you’d expect an apology as a customer after having returned when you get an order wrong.I had to go back to get my money back, I told them I was on break also. I’ve never seen that “Jessie” there I’m just saying she didn’t handle the situation well at all, I don’t think she’s suitable for the position.
Atmosphere: 2
Food: 2
Service: 1
4 out of the last times I've eaten here the burger buns have been stale. No doubt they knowingly serve them. Not a good value since the food is sub par
Atmosphere: 3
Food: 2
Service: 3
Under five bucks and you eat really good
Atmosphere: 5
Food: 5
Service: 5
I hadn't been to a Rally's since the 80s. I just happened across this while traveling. I didn't know Rally's still existed. The food was pretty good but not how I remembered it. Still, it's worth checking out if you are in the area
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Rallyburger, Famous Seasoned Fries, Fry Lover's Double Combo, Rally's Seasoned Fries, Rallyburger and Seasoned Fries
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