Lori is the best! So sweet and efficient and so very pleasant. She makes it a joy to spend my money lol. I love coming to this store and Lori makes my day as always.
Atmosphere: 5
Food: 5
Service: 5
Nicole Kemp
I’ve been to almost every starbucks in Fresno and even worked at a few…Ms. Lori is the best employee that this location has. Not only does she take her time with you, but it genuinely feels like she cares. The effort to get to know a little something about each customer and make them feel special did not go unnoticed! Some of the other employees NEED to take a lesson from her book! Top notch service that needs to be rewarded! The rest of the team should match her people skills and love for the job. I’ve worked at a couple locations and I know how hard it can be to always make the customer feel good, but Lori never makes it feel superficial nor rushed! Will definitely make this my go to along with Summerville and perrin!
Atmosphere: 5
Food: 4
Service: 5
Dee Coughlin
Great place. Always friendly. Lori is a great friendly worker.
Atmosphere: 5
Food: 5
Service: 5
Julissa Dominguez
A girl with orange hair was super nice upon taking our order. She said her screen was down but still managed to repeat the order back correctly. Upon leaving, we noticed we got the wrong breakfast item. Naturally, we returned to correct the order and she made it seem like it was our fault that she messed up our order. She said she repeated the order back correctly to us and said it was California law that didn’t require her to ask us if we needed a receipt. We were shocked at how rude she was upon returning. It wasn’t our fault. She literally said her screen was down. Maybe she should pick up a pen and paper next time instead of blaming the customer for issuing us the wrong items. This was a huge one off. Not sure what we did to deserve that low quality customer service. The drinks taste great, but she needs to work on her customer service skills when she makes a mistake. It happens. We’re all human.
Atmosphere: 5
Food: 5
Service: 1
Karlina Soo
Drive thru is really slow. And the drinks are inconsistent
Food: 2
Service: 1
Danell Conger
I wish I had got the girls name. She was the rudest employee I've come across at starbucks. I ordered a Grande iced Caramel Macchiato in the drive-thru. As you can see from the pictures, there is barely any ice. I go inside and ask the girl if they started making drinks without ice? Instead of asking if I'd like a new drink, she ARGUED with me and said there's ice in there! I didn't want a new drink, as mine was perfect. I just wanted a cup of ice. Clearly, whoever made the drink did not put the right amount of the ice on the cup.
Adrianne O
This Starbucks is consistently getting my order wrong and having attitude when I address it. I never order during peak times and yet they always leave something out. I ordered a lavender cold foam matcha and they didn’t put lavender cold foam because “I didn’t put it on the app”. How do you leave out lavender cold foam, on a lavender cold foam drink. It always something here and I’m glad there’s a Starbucks in every half a mile radius so I can NEVER come here again.
Atmosphere: 1
Food: 3
Service: 1
E Battle
This place has gotten consistently worse the more i come here so I've had my last visit. Im paying extra because the wife's order is extra but for them to get it wrong, I bring it to their attention and request what I ordered to find out its still made wrong is a bit much. Their display was broken too so I couldn't visually see that she got absolutely nothing right on my order but I was for sure charged for it. She took my payment and closed the door so I couldn't even ask for confirmation. Sommerville location 300% better.
Service: 1
Sarah Parker
The girls were so snobby and rude. Did not get my order correct twice. Asked for a café mocha and got something that tastes like dirt with whipped cream on it, I was not even asked if I wanted whip whipped cream. Worst Starbucks in town so far.
Food: 1
Service: 1
jimmie montoya
Always out of tea, I just want a cold black tea! The app Always Always says this location is out almost every day
Great team working here.... Feels good to walk in and get greeted with a smile
Atmosphere: 4
Food: 4
Service: 5
Madelyn Savage
i like going thru the drive thru to see lori because her attitude is always fun and happy and she makes my day
Atmosphere: 5
Food: 5
Service: 5
Laura Dodson
I always look forward to stopping at this location, especially when Ms. Lori is working. She is so nice, and knowledgeable about the products. She makes me smile every time she serves me because she is so sweet.
Atmosphere: 5
Food: 5
Service: 5
Jillian Savage
I visit this Starbucks every time I am in the area and always hope to see one of my favorite workers in the drive thru. She’s and older, mature lady named Lori. She is awesome! She is always friendly, makes me laugh, and gets my order correct! I absolutely adore her and look forward to seeing her. She brightens my day and I always hope she is there when I am! Thanks for starting my day off the right foot!
Atmosphere: 5
Food: 5
Service: 5
Alisea Riley
Service was poor Drink was made very poor The guy at the window with a mustache he sucks if I didn’t have a delivery on the way I would’ve got a refund that’s how bad it was
Lori is the best! So sweet and efficient and so very pleasant. She makes it a joy to spend my money lol. I love coming to this store and Lori makes my day as always.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to almost every starbucks in Fresno and even worked at a few…Ms. Lori is the best employee that this location has. Not only does she take her time with you, but it genuinely feels like she cares. The effort to get to know a little something about each customer and make them feel special did not go unnoticed! Some of the other employees NEED to take a lesson from her book! Top notch service that needs to be rewarded! The rest of the team should match her people skills and love for the job. I’ve worked at a couple locations and I know how hard it can be to always make the customer feel good, but Lori never makes it feel superficial nor rushed! Will definitely make this my go to along with Summerville and perrin!
Atmosphere: 5
Food: 4
Service: 5
Great place. Always friendly. Lori is a great friendly worker.
Atmosphere: 5
Food: 5
Service: 5
A girl with orange hair was super nice upon taking our order. She said her screen was down but still managed to repeat the order back correctly. Upon leaving, we noticed we got the wrong breakfast item. Naturally, we returned to correct the order and she made it seem like it was our fault that she messed up our order. She said she repeated the order back correctly to us and said it was California law that didn’t require her to ask us if we needed a receipt. We were shocked at how rude she was upon returning. It wasn’t our fault. She literally said her screen was down. Maybe she should pick up a pen and paper next time instead of blaming the customer for issuing us the wrong items. This was a huge one off. Not sure what we did to deserve that low quality customer service. The drinks taste great, but she needs to work on her customer service skills when she makes a mistake. It happens. We’re all human.
Atmosphere: 5
Food: 5
Service: 1
Drive thru is really slow. And the drinks are inconsistent
Food: 2
Service: 1
I wish I had got the girls name. She was the rudest employee I've come across at starbucks. I ordered a Grande iced Caramel Macchiato in the drive-thru. As you can see from the pictures, there is barely any ice. I go inside and ask the girl if they started making drinks without ice? Instead of asking if I'd like a new drink, she ARGUED with me and said there's ice in there! I didn't want a new drink, as mine was perfect. I just wanted a cup of ice. Clearly, whoever made the drink did not put the right amount of the ice on the cup.
This Starbucks is consistently getting my order wrong and having attitude when I address it. I never order during peak times and yet they always leave something out. I ordered a lavender cold foam matcha and they didn’t put lavender cold foam because “I didn’t put it on the app”. How do you leave out lavender cold foam, on a lavender cold foam drink. It always something here and I’m glad there’s a Starbucks in every half a mile radius so I can NEVER come here again.
Atmosphere: 1
Food: 3
Service: 1
This place has gotten consistently worse the more i come here so I've had my last visit. Im paying extra because the wife's order is extra but for them to get it wrong, I bring it to their attention and request what I ordered to find out its still made wrong is a bit much. Their display was broken too so I couldn't visually see that she got absolutely nothing right on my order but I was for sure charged for it. She took my payment and closed the door so I couldn't even ask for confirmation. Sommerville location 300% better.
Service: 1
The girls were so snobby and rude. Did not get my order correct twice. Asked for a café mocha and got something that tastes like dirt with whipped cream on it, I was not even asked if I wanted whip whipped cream. Worst Starbucks in town so far.
Food: 1
Service: 1
Always out of tea, I just want a cold black tea! The app Always Always says this location is out almost every day
Atmosphere: 5
Restaurantji Recommends
Great team working here.... Feels good to walk in and get greeted with a smile
Atmosphere: 4
Food: 4
Service: 5
i like going thru the drive thru to see lori because her attitude is always fun and happy and she makes my day
Atmosphere: 5
Food: 5
Service: 5
I always look forward to stopping at this location, especially when Ms. Lori is working. She is so nice, and knowledgeable about the products. She makes me smile every time she serves me because she is so sweet.
Atmosphere: 5
Food: 5
Service: 5
I visit this Starbucks every time I am in the area and always hope to see one of my favorite workers in the drive thru. She’s and older, mature lady named Lori. She is awesome! She is always friendly, makes me laugh, and gets my order correct! I absolutely adore her and look forward to seeing her. She brightens my day and I always hope she is there when I am! Thanks for starting my day off the right foot!
Atmosphere: 5
Food: 5
Service: 5
Service was poor
Drink was made very poor
The guy at the window with a mustache he sucks if I didn’t have a delivery on the way I would’ve got a refund that’s how bad it was
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