⭐ 1 Star I visited the Starbucks at Shields & 41 and unfortunately had a disappointing experience due to poor customer service. The shift leader, Jesse, was dismissive and unhelpful when I asked a simple question about my order. Rather than providing assistance, I was met with attitude and a lack of professionalism. As a paying customer, I expect respectful and courteous service—especially from someone in a leadership role. I hope management takes this feedback seriously and addresses the issue so future customers have A good experience, I was in Starbucks ordering with my kids.They took our order and said we'd have to wait outside unbelievable. He even said we need to go outside and wait 15 minutes and go through the drive thru because he was too busy!!
Service: 1
Yajaira Flores
Too much ice in my late drink
Luis
Loved the food and the drinks people where nice
Atmosphere: 5
Food: 5
Service: 5
Holly Bryson
This is my favorite one because they allow me to order my stuff the way I like it and they are fast..highly recomended. I only wish they had inside dining and specially a bathroom.
Atmosphere: 5
Food: 5
Service: 5
Elena L.
Always on point.
Atmosphere: 5
Food: 5
Service: 5
Carmen Garcia
I went & got the new Horchara Oatmilk shaken expresso & it was just like a blonde expresso latte. Super simple just plain, just tasted like coffee & didn't look nothing like the promo, plus I asked for very little ice & they filled the it up with ice uughh & they took forever. It was very disappointing !! 😠Plus I ordered a strawberries & creme frappe & they didn't even put the puree either 😠😠
Atmosphere: 2
Food: 1
Service: 1
Angelica Gonzalez
The only thing I didn't like the drive thru took forever
Jade Reagan
I ordered at the drive-thru box today. Normally, I do not write negative reviews, especially at Starbucks, but this was so bad I had to absolutely write this. When I ordered at the screen the person at the box kept incorrectly adding things to my order (I asked for a chai frap and she said a hot chai same with every other thing I ordered) I ordered a matcha that was absolutely made wrong but I could not go through and ask for a remake because I had my dog with me. The matcha was terrible too much powder (to the point it was gross and fishy) and made incorrectly it was made in the cup instead of the blender. It made my stomach ache so much, it also had an awful lot of ice compared to other locations, the beverage quality was terrible for all the drinks I ordered (chai frap had large chunks of ice). I was also incorrectly given the wide hole lid instead of the little lid and was given an eye roll when I asked for the proper lid. Overall, terrible experience start to finish it if was one or two things I wouldn't have written anything but the experience was not a good one. Happened around 4:20 hopefully it will be a better experience next time
Darlene D.
Ordered my coffee and food 12 minutes before I got there and tipped well. The food was ready when.I arrived there, but after waiting several minutes for my coffee, they then told me they had just started brewing the coffee. Unacceptable!
Atmosphere: 1
Food: 1
Service: 1
John Santos
This Sbux location is by far the BEST in Fresno. The folks here are always kind and in great spirits. They also make my coffee right every time. Thank you Sbux crew!!
I love friendly staff, very good drink preparation and clean and fresh atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Davina Patrick
I went here tonight on my birthday and Brandon was amazing. He really touched my heart with his friendly service. Thank you Brandon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean
Rosa Rodriguez
Today I had a bad experience with the cashier. I went to pick up two boxes of coffee and she told me that I had to wait for a moment, which 18 minutes passed. I went back to the cashier and she told me that there was no order and if I wanted I would have to wait another 20 minutes. That was very rude of the girl and I only bought one box. I'm sorry. I will never return to that place.
Martha Lopez
Good service thanks
Atmosphere: 5
Food: 5
Service: 5
courtney curtis
This starbucks is consistently slow with mobile orders.
⭐ 1 Star
I visited the Starbucks at Shields & 41 and unfortunately had a disappointing experience due to poor customer service. The shift leader, Jesse, was dismissive and unhelpful when I asked a simple question about my order. Rather than providing assistance, I was met with attitude and a lack of professionalism. As a paying customer, I expect respectful and courteous service—especially from someone in a leadership role. I hope management takes this feedback seriously and addresses the issue so future customers have A good experience, I was in Starbucks ordering with my kids.They took our order and said we'd have to wait outside unbelievable. He even said we need to go outside and wait 15 minutes and go through the drive thru because he was too busy!!
Service: 1
Too much ice in my late drink
Loved the food and the drinks people where nice
Atmosphere: 5
Food: 5
Service: 5
This is my favorite one because they allow me to order my stuff the way I like it and they are fast..highly recomended. I only wish they had inside dining and specially a bathroom.
Atmosphere: 5
Food: 5
Service: 5
Always on point.
Atmosphere: 5
Food: 5
Service: 5
I went & got the new Horchara Oatmilk shaken expresso & it was just like a blonde expresso latte. Super simple just plain, just tasted like coffee & didn't look nothing like the promo, plus I asked for very little ice & they filled the it up with ice uughh & they took forever. It was very disappointing !! 😠Plus I ordered a strawberries & creme frappe & they didn't even put the puree either 😠😠
Atmosphere: 2
Food: 1
Service: 1
The only thing I didn't like the drive thru took forever
I ordered at the drive-thru box today. Normally, I do not write negative reviews, especially at Starbucks, but this was so bad I had to absolutely write this. When I ordered at the screen the person at the box kept incorrectly adding things to my order (I asked for a chai frap and she said a hot chai same with every other thing I ordered) I ordered a matcha that was absolutely made wrong but I could not go through and ask for a remake because I had my dog with me. The matcha was terrible too much powder (to the point it was gross and fishy) and made incorrectly it was made in the cup instead of the blender. It made my stomach ache so much, it also had an awful lot of ice compared to other locations, the beverage quality was terrible for all the drinks I ordered (chai frap had large chunks of ice). I was also incorrectly given the wide hole lid instead of the little lid and was given an eye roll when I asked for the proper lid. Overall, terrible experience start to finish it if was one or two things I wouldn't have written anything but the experience was not a good one. Happened around 4:20 hopefully it will be a better experience next time
Ordered my coffee and food 12 minutes before I got there and tipped well. The food was ready when.I arrived there, but after waiting several minutes for my coffee, they then told me they had just started brewing the coffee. Unacceptable!
Atmosphere: 1
Food: 1
Service: 1
This Sbux location is by far the BEST in Fresno. The folks here are always kind and in great spirits. They also make my coffee right every time. Thank you Sbux crew!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love friendly staff, very good drink preparation and clean and fresh atmosphere.
Atmosphere: 5
Food: 5
Service: 5
I went here tonight on my birthday and Brandon was amazing. He really touched my heart with his friendly service. Thank you Brandon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean
Today I had a bad experience with the cashier. I went to pick up two boxes of coffee and she told me that I had to wait for a moment, which 18 minutes passed. I went back to the cashier and she told me that there was no order and if I wanted I would have to wait another 20 minutes. That was very rude of the girl and I only bought one box. I'm sorry. I will never return to that place.
Good service thanks
Atmosphere: 5
Food: 5
Service: 5
This starbucks is consistently slow with mobile orders.
Atmosphere: 1
Food: 3
Service: 1
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