On today specific got take out. I have eaten here for years. Today got home looked at my food. No sauce on salads smh. Check and steak was dry like paper. I threw away after eating two steaks and chicken. Come on owner I havent seen you lately but what is happening. Least I can do is get a redo on my meal. May not come back or send anyone back here. As I have business partners, people I know that I always send here. A service business needs to take care of there customers. Please correct, hopefully I make it back here in the future.
Atmosphere: 2
Food: 1
Service: 1
Harpreet Singh
Good food. But for the love of God do not put plastic sauce containers IN the carry-out tray with the hot food. That's the most braindead practice I've ever heard. I reheated it without opening and the sauce containers melted on the food....
Atmosphere: 4
Food: 3
Service: 1
Karlina Soo
Food is great but the wait time sucks. One hour for pickup when ordered online. Would’ve given 5 stars but one hour for pick up is a little ridiculous! Always check your order also, they tend to forget or have missing items!
Jose Fernandez
I was on a rush so I ordered something that would be already repaired so I ordered rice and tempura
I had to wait 15 minutes for my order to be ready even though I could see the tempura there sitting for those 15 minutes that I was waiting for them.
Atmosphere: 3
Food: 4
Service: 2
Linsy Buchan
Second time we ordered delivery and second time they forgot half our order. This time it took over an hour and when we received our food right at 8 and when we called it went straight to voicemail so we couldnt even go pick up the missing items! Half our family had to go get something else. Extremely disappointed in their level of care!
Valerie Tramutolo
Chicken had no flavor and a little gummy. Rice was delicious. Shrimp was so crunchy hard to eat. Then a big chunk of lettuce not good.
Atmosphere: 5
Food: 1
Service: 5
Donald Reid
Ordered for delivery. Ordered teriyaki Chicken. My chicken was dry and stringy. Yuck. Teriyaki sauce was salty. Fried rice was mushy and over cooked. Salad was wilted and the vegetable tempura was greasy and had a metallic after taste. I have eaten here a couple times before and it was fine but. Tonight was below sub par. If you eat here beware it might be a hit or miss kind of thing. Very disappointed with tonight's order.
Food: 1
Service: 1
Scott Piggott
Waited almost 25 minutes for cold food. The tempura veggies were hot but the lunch special was all cold.
Atmosphere: 3
Food: 3
Service: 3
Ernesto Viramontes
2nd time I've ordered double protein and not received double .... 1st time was a headache getting through the phone line, finally when I did i was told to go back and they would fix it... I was unable to make it until about 4 days later and I was offered only the protein lol ... this time no double protein and some of the chicken was not fully Cooked.... this time it makes no sense trying to fight to fix it.... (online order) ....
Horrible experience waited like 45 min for my food ordered beef chicken and shrimp. And instead of telling me they are out of shrimp they put it in the box with pot stickers which I didn’t pay for never will go hear again i was very disappointed with every aspect horrible don’t go hear and waste your money
Atmosphere: 1
Food: 1
Service: 1
Scott Gross
I ordered the NY steak meal, got home 40 minutes away to chicken. Said I would have a credit upon my next visit and then today they tried to charge me. Will not be going back and don’t recommend anyone to this place. Horrible service and management.
Atmosphere: 1
Food: 1
Service: 1
Jessica Rivera
Terriyaki Don is always extremely busy. There's never anywhere to sit. !!! They need to at least have more seating outdoors if they are not going To provide enough seating indoors!!
Atmosphere: 2
Food: 5
Service: 3
Sassy Gives
Burnt chicken hurt my teeth cuz I couldn’t bite through it and tempura was drenched in oil so I didn’t even try it (you can literally see the batter falling apart from the veggie too cuz of how heavy the oil is) 😭 lady said I couldn’t get a refund cuz DoorDash delivered it but I ordered through teriyaki dons website. DoorDash is the third party they use but I do not have an account with them and the shift lead was telling me to get my refund through them. The only good thing this place has going for them is the shift lead for getting my refund because I was going to crash out ngl. My fault for ordering from a 4.3 place ig 😭 I won’t cheat on my chicken teriyaki places anymore during a retrograde though. I should’ve known better. But yeah I’m not going back anymore. Bless her not them
Atmosphere: 1
Food: 1
Service: 1
Melissa A
I really love this place, but lately when I place my order I’m getting burnt chicken. I’m not picky person I tried eating it, but it taste burnt. I checked it in my car, but when I got home the burnt pieces were at the bottom (hidden). I don’t live in Fresno so it’s my loss. Last time it’s was almost all burnt. It’s been happening weekends during the lunch period. Not sure if they have a new cook or just trying to save, which I get but i don’t think people can even taste the chicken if it’s burnt .
Great food.
Atmosphere: 3
Food: 5
Service: 4
On today specific got take out. I have eaten here for years. Today got home looked at my food. No sauce on salads smh. Check and steak was dry like paper. I threw away after eating two steaks and chicken. Come on owner I havent seen you lately but what is happening. Least I can do is get a redo on my meal. May not come back or send anyone back here. As I have business partners, people I know that I always send here. A service business needs to take care of there customers. Please correct, hopefully I make it back here in the future.
Atmosphere: 2
Food: 1
Service: 1
Good food. But for the love of God do not put plastic sauce containers IN the carry-out tray with the hot food. That's the most braindead practice I've ever heard. I reheated it without opening and the sauce containers melted on the food....
Atmosphere: 4
Food: 3
Service: 1
Food is great but the wait time sucks. One hour for pickup when ordered online. Would’ve given 5 stars but one hour for pick up is a little ridiculous! Always check your order also, they tend to forget or have missing items!
I was on a rush so I ordered something that would be already repaired so I ordered rice and tempura
I had to wait 15 minutes for my order to be ready even though I could see the tempura there sitting for those 15 minutes that I was waiting for them.
Atmosphere: 3
Food: 4
Service: 2
Second time we ordered delivery and second time they forgot half our order. This time it took over an hour and when we received our food right at 8 and when we called it went straight to voicemail so we couldnt even go pick up the missing items! Half our family had to go get something else. Extremely disappointed in their level of care!
Chicken had no flavor and a little gummy. Rice was delicious. Shrimp was so crunchy hard to eat. Then a big chunk of lettuce not good.
Atmosphere: 5
Food: 1
Service: 5
Ordered for delivery. Ordered teriyaki Chicken. My chicken was dry and stringy. Yuck. Teriyaki sauce was salty. Fried rice was mushy and over cooked. Salad was wilted and the vegetable tempura was greasy and had a metallic after taste. I have eaten here a couple times before and it was fine but. Tonight was below sub par. If you eat here beware it might be a hit or miss kind of thing. Very disappointed with tonight's order.
Food: 1
Service: 1
Waited almost 25 minutes for cold food. The tempura veggies were hot but the lunch special was all cold.
Atmosphere: 3
Food: 3
Service: 3
2nd time I've ordered double protein and not received double .... 1st time was a headache getting through the phone line, finally when I did i was told to go back and they would fix it... I was unable to make it until about 4 days later and I was offered only the protein lol ... this time no double protein and some of the chicken was not fully Cooked.... this time it makes no sense trying to fight to fix it.... (online order) ....
Food: 3
Service: 2
Restaurantji Recommends
Horrible experience waited like 45 min for my food ordered beef chicken and shrimp. And instead of telling me they are out of shrimp they put it in the box with pot stickers which I didn’t pay for never will go hear again i was very disappointed with every aspect horrible don’t go hear and waste your money
Atmosphere: 1
Food: 1
Service: 1
I ordered the NY steak meal, got home 40 minutes away to chicken. Said I would have a credit upon my next visit and then today they tried to charge me. Will not be going back and don’t recommend anyone to this place. Horrible service and management.
Atmosphere: 1
Food: 1
Service: 1
Terriyaki Don is always extremely busy. There's never anywhere to sit. !!!
They need to at least have more seating outdoors if they are not going To provide enough seating indoors!!
Atmosphere: 2
Food: 5
Service: 3
Burnt chicken hurt my teeth cuz I couldn’t bite through it and tempura was drenched in oil so I didn’t even try it (you can literally see the batter falling apart from the veggie too cuz of how heavy the oil is) 😭 lady said I couldn’t get a refund cuz DoorDash delivered it but I ordered through teriyaki dons website. DoorDash is the third party they use but I do not have an account with them and the shift lead was telling me to get my refund through them. The only good thing this place has going for them is the shift lead for getting my refund because I was going to crash out ngl. My fault for ordering from a 4.3 place ig 😭 I won’t cheat on my chicken teriyaki places anymore during a retrograde though. I should’ve known better. But yeah I’m not going back anymore. Bless her not them
Atmosphere: 1
Food: 1
Service: 1
I really love this place, but lately when I place my order I’m getting burnt chicken. I’m not picky person I tried eating it, but it taste burnt. I checked it in my car, but when I got home the burnt pieces were at the bottom (hidden). I don’t live in Fresno so it’s my loss. Last time it’s was almost all burnt. It’s been happening weekends during the lunch period. Not sure if they have a new cook or just trying to save, which I get but i don’t think people can even taste the chicken if it’s burnt .
Atmosphere: 5
Food: 5
Service: 4
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