I made a mobile order over the app a few hours before my lunch break. I wanted to be able to swing by and pick up my order from the lobby and head back to work. Instead when I showed up the mobile order pickup shelf was empty. I stood infront of the counter for 10 minutes. Only to finally have someone tell me to use the kiosk to order as they don’t have a front cashier. I explained to them that I was picking up my mobile order. This is when I realized that even though I had placed an order and scheduled it to be picked up they never even started it. It was sitting on their screens but they had done nothing about it. So I waited another 10 minutes for my food. Finally after 20 minutes of waiting I finally had my food. At least it was warm and fresh. But this was garbage service at least have someone checking the front instead of hiding in the back, utilize the mobile pick up shelf, and finally monitor your incoming orders. I should have just gone inside, picked up my food and left.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: French Fries, Cheeseburger
CLIFFORD PELUSO
Wendy's is always good!Love their chili!
Atmosphere: 5
Food: 5
Service: 5
Pam Martinez
Wendy's always cooks your burger fresh. Sooo it does take a little longer to get your order. But the food is awesome!!!Parking: Lots of parking!! And bus parking.Wheelchair accessibility: Ramps
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Classic Chocolate Frosty, French Fries, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Cheeseburger, Cobb Salad
Daniel J Martinez Sr.
It's clean and the food taste great ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Wendy's Hot & Crispy Fries, Baconator, Chili
Juan Gonzalez
I hadn't gone in a long time but I was surprised they were very
Atmosphere: 5
Food: 5
Service: 5
Heather E
I appreciate the workers for being friendly, and I want to Shout Out to the employee(s) who worked yesterday, on Friday, at lunchtime. You brightened my day making golden brown fries for my meal. They were SO good! ?
O S
Nice lobby, terrible soda machine. One was out of several things and the other was just not mixed well. If you're charging five bucks a pop (literally) it needs to be good. Tell coke and Pepsi to bring back the old fashion machines.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries
Timothy Bonacich
Great deals if you use the app.Sometimes the fries are a little salty. Wish I could request light salt instead of just no salt.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
PE V
Every time I go through the drive through they make you park and wait forever, last time I went I said no I’m not moving so the manager came over and gave her lame incompetent excuse that they get time and get dinged for not getting food out in time, well that goes to show she’s not running that restaurant right because they can NEVER get food out in a timely manner I hope the high ups see this and look into her management style
Atmosphere: 1
Food: 1
Service: 1
PATRICIA BAVERY
No ice tea, no receipt, no hello, no thank you, order at window within 30 seconds, surprise!! It's Cold, the cheese is unmelted and the bread is wet. I question their food safety. Oh yeah, they refuse to answer their phone. Franchise fail, Manager fail, employee fail.
Was hella dirty food was ok but pricing is getting to high to even keep going out to
Atmosphere: 2
Food: 4
Service: 5
David Sturmer
Chili's always great and the Biggie Deals are the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Stack, Chili
Telia Jamaica
Get it together burnt breakfast hard potatoes frys nasty attitude by the big Mexican girl if you don't wanna work don't come in. Cst Wendy's next
Atmosphere: 1
Food: 1
Service: 1
k Land
My family of 5 just went to a Wendy’s in Fresno while traveling from Las Vegas to SAcramento. My husband, 2 toddlers, 8yo and myself. We recently got a Wendy’s location in Sacramento near our home so I was excited to start eating there more. I downloaded the app to start building rewards points. But after our recent visit not only will we not be going to Wendy’s I will be telling everyone to avoid Wendy’s if they can. If what I just learned is true based of my experience I can’t support a business with this kind of customer service model.We arrived at 5:45 to dine in at a Fresno Wendy’s location off the freeway. No one was able to assist us at the register they were all too busy making food or attending to the drive in. It took us about 10 mins to figure out how to order to be able to use one of our coupon rewards codes. Still in that time no one came to ask us if we needed help with anything. Once our order was placed there was one patron ahead of us, an Uber order. While we were waiting two other orders were placed on the kiosk after us as well as 2 door dash orders. I finally went up to the front because so many other were getting their food. All these other customers have already received their food orders. I asked the manager Mandi why was it that we were still waiting for our order 30 mins later. She said it was because she was waiting for fries. I said waiting for fries? Why didn’t you just give me the fries you put in all those other orders. She said they she was under staffed with a bunch of Juveniles who don’t know what they are doing. I said ok well then can I have the meals that are ready so that I can feed my children we still have a 3 hour drive ahead of us and have been on the road for the last 5 hours. She then gave me the kids meals but they were wrong I told her the order had apples not fries. Ironically because haven’t we been waiting for fries this whole time? She then disappeared for another 5 mins to return with the apples. She then used the fries from the kids meal to provide the fries our meal had been missing. When I got back to our seats one of my toddler dropped all her apples. I went back to the manager and asked if she could replace the apples as a courtesy for making us wait so long for our meal. She said she could not or it would mess up her food inventory and her money would be off. I would have to pay for the apples…. Now if anyone knows customer service the cost of $1 apples is not worth one upset customer sharing their poor experience with others too then loose more than $1 worth of sales. Even with just our family alone it is worth more than a $1 in sales. I have no issues paying for a $1 worth of apples what I do have an issue with is giving anymore of my money to an establishment that could give 2 cents about me and my family and paying customers. I advise all families with children take your kids to mc Donald’s the food is better for the price and so is the service.
Atmosphere: 1
Food: 1
Service: 1
Steve Frazier
My burger was good. I ordered large fries and it was filled a little over half way. Don't get me wrong food was good but just getting too expensive for fast food.
I made a mobile order over the app a few hours before my lunch break. I wanted to be able to swing by and pick up my order from the lobby and head back to work. Instead when I showed up the mobile order pickup shelf was empty. I stood infront of the counter for 10 minutes. Only to finally have someone tell me to use the kiosk to order as they don’t have a front cashier. I explained to them that I was picking up my mobile order. This is when I realized that even though I had placed an order and scheduled it to be picked up they never even started it. It was sitting on their screens but they had done nothing about it. So I waited another 10 minutes for my food. Finally after 20 minutes of waiting I finally had my food. At least it was warm and fresh. But this was garbage service at least have someone checking the front instead of hiding in the back, utilize the mobile pick up shelf, and finally monitor your incoming orders. I should have just gone inside, picked up my food and left.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: French Fries, Cheeseburger
Wendy's is always good!Love their chili!
Atmosphere: 5
Food: 5
Service: 5
Wendy's always cooks your burger fresh. Sooo it does take a little longer to get your order. But the food is awesome!!!Parking: Lots of parking!! And bus parking.Wheelchair accessibility: Ramps
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Classic Chocolate Frosty, French Fries, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Cheeseburger, Cobb Salad
It's clean and the food taste great ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Wendy's Hot & Crispy Fries, Baconator, Chili
I hadn't gone in a long time but I was surprised they were very
Atmosphere: 5
Food: 5
Service: 5
I appreciate the workers for being friendly, and I want to Shout Out to the employee(s) who worked yesterday, on Friday, at lunchtime. You brightened my day making golden brown fries for my meal. They were SO good! ?
Nice lobby, terrible soda machine. One was out of several things and the other was just not mixed well. If you're charging five bucks a pop (literally) it needs to be good. Tell coke and Pepsi to bring back the old fashion machines.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries
Great deals if you use the app.Sometimes the fries are a little salty. Wish I could request light salt instead of just no salt.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
Every time I go through the drive through they make you park and wait forever, last time I went I said no I’m not moving so the manager came over and gave her lame incompetent excuse that they get time and get dinged for not getting food out in time, well that goes to show she’s not running that restaurant right because they can NEVER get food out in a timely manner I hope the high ups see this and look into her management style
Atmosphere: 1
Food: 1
Service: 1
No ice tea, no receipt, no hello, no thank you, order at window within 30 seconds, surprise!! It's Cold, the cheese is unmelted and the bread is wet. I question their food safety. Oh yeah, they refuse to answer their phone. Franchise fail, Manager fail, employee fail.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was hella dirty food was ok but pricing is getting to high to even keep going out to
Atmosphere: 2
Food: 4
Service: 5
Chili's always great and the Biggie Deals are the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Stack, Chili
Get it together burnt breakfast hard potatoes frys nasty attitude by the big Mexican girl if you don't wanna work don't come in. Cst Wendy's next
Atmosphere: 1
Food: 1
Service: 1
My family of 5 just went to a Wendy’s in Fresno while traveling from Las Vegas to SAcramento. My husband, 2 toddlers, 8yo and myself. We recently got a Wendy’s location in Sacramento near our home so I was excited to start eating there more. I downloaded the app to start building rewards points. But after our recent visit not only will we not be going to Wendy’s I will be telling everyone to avoid Wendy’s if they can. If what I just learned is true based of my experience I can’t support a business with this kind of customer service model.We arrived at 5:45 to dine in at a Fresno Wendy’s location off the freeway. No one was able to assist us at the register they were all too busy making food or attending to the drive in. It took us about 10 mins to figure out how to order to be able to use one of our coupon rewards codes. Still in that time no one came to ask us if we needed help with anything. Once our order was placed there was one patron ahead of us, an Uber order. While we were waiting two other orders were placed on the kiosk after us as well as 2 door dash orders. I finally went up to the front because so many other were getting their food. All these other customers have already received their food orders. I asked the manager Mandi why was it that we were still waiting for our order 30 mins later. She said it was because she was waiting for fries. I said waiting for fries? Why didn’t you just give me the fries you put in all those other orders. She said they she was under staffed with a bunch of Juveniles who don’t know what they are doing. I said ok well then can I have the meals that are ready so that I can feed my children we still have a 3 hour drive ahead of us and have been on the road for the last 5 hours. She then gave me the kids meals but they were wrong I told her the order had apples not fries. Ironically because haven’t we been waiting for fries this whole time? She then disappeared for another 5 mins to return with the apples. She then used the fries from the kids meal to provide the fries our meal had been missing. When I got back to our seats one of my toddler dropped all her apples. I went back to the manager and asked if she could replace the apples as a courtesy for making us wait so long for our meal. She said she could not or it would mess up her food inventory and her money would be off. I would have to pay for the apples…. Now if anyone knows customer service the cost of $1 apples is not worth one upset customer sharing their poor experience with others too then loose more than $1 worth of sales. Even with just our family alone it is worth more than a $1 in sales. I have no issues paying for a $1 worth of apples what I do have an issue with is giving anymore of my money to an establishment that could give 2 cents about me and my family and paying customers. I advise all families with children take your kids to mc Donald’s the food is better for the price and so is the service.
Atmosphere: 1
Food: 1
Service: 1
My burger was good. I ordered large fries and it was filled a little over half way. Don't get me wrong food was good but just getting too expensive for fast food.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Baconator