By far this location is outstanding. I ordered online, but as soon as I walked in, I was acknowledged. Stephanie took her time to ask me if I had placed an order online and assured me that my order would be coming shortly. And it sure did. Stephanie was very kind and helpful. She had a smile the entire time and she offered napkins and salsa. Thank you Stephanie 😊
Tiffany
Worst experience. The chickens are way too dry.
Atmosphere: 3
Food: 1
Service: 3
Dr3w McDonald
Ordered a quick pick up dinner online only to find there dinning room was closed. The only way to get our order was to wait in a very long drive through line fully defeating the purpose of ordering ahead for pick up. We weren’t the only disappointed customer at the door either. Ended up waiting for twenty minutes. Won’t be coming back to this location, it’s a shame because the food is so good but the service is horrible here. Edit: was given zero gravy with our mashed potatoes and asks for two different salsa that we were only given one of. Can’t believe it got worse
Atmosphere: 1
Food: 4
Service: 1
fanx7
Let me order on mobile even tho they are under construction. Made me go through drive thru longest wait spent 20 min in line while my food got cold, pretty damn annoying
Barbara Jindra
Am9ng other items, I ordered a chicken tostada salad at the drive through window. When it was handed to me I specifically asked if my salad dressing was included in the bag. The guy at the window said yes. I got home; there was no salad dressing. I had requested containers of red pico de gallo. What I got was green. This location just cannot get orders right. I went to the location, went in, and asked to speak with the manager on duty. She said that it shouldn't have happened, but offered no apology or remedy. I have had similar experiences in the past (3 to be exact), but never complained. I am done. The manager's unwillingness to even ask how she might remedy the problem was the final straw.
Atmosphere: 1
Food: 3
Service: 1
Dee J
Drive thru was good!
Atmosphere: 5
Food: 5
Service: 5
Alvaro DeLaCruz
Twice I been here and same results. The chicken breast is overcooked and no flavor.
Atmosphere: 4
Food: 1
Service: 4
Jose Calderon
The sistem in the store stolen the point 👎
jin kim
They should pay more attention to customers. I saw may customers at counter for asking something. None of the employees did not care. It was before 11am
Atmosphere: 5
Food: 5
Service: 3
Aleks Vieth
The staff was a bit incompetent. Firstly, I had paid for an extra bit of salad dressing, second, for a combo meal, I had not been asked or received a drink.
Such a nice crew. Didn't like kiosk ordering but was offered a free drink for my frustration in not getting my order completed at the previous location (they ran out of chicken breasts)
Atmosphere: 5
Food: 5
Service: 5
carmen lopez
Kid-friendliness: Kids love their food tostada salad is the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Grande Avocado Chicken Bowl, Half Chicken Meal
Andy Taylor
My usual meal used to cost $15-$20 Now it's over $40 And it's empty, this the result of your huge payrise
Atmosphere: 1
Food: 2
Service: 1
Angela Cathers
Gave me chips when I wanted to ask for no tortillas! The chips were so fresh too!
Eric and Mary Gonzalez
The drive thru cashier was nice and provided great service. He was cheerful and happy to help. They are not skimpy with the salsa like in other locations, he provided enough for my whole meal and some. The chicken was well marinated as well. Overall one of the best pollo loco experiences.
By far this location is outstanding. I ordered online, but as soon as I walked in, I was acknowledged. Stephanie took her time to ask me if I had placed an order online and assured me that my order would be coming shortly. And it sure did. Stephanie was very kind and helpful. She had a smile the entire time and she offered napkins and salsa.
Thank you Stephanie 😊
Worst experience. The chickens are way too dry.
Atmosphere: 3
Food: 1
Service: 3
Ordered a quick pick up dinner online only to find there dinning room was closed. The only way to get our order was to wait in a very long drive through line fully defeating the purpose of ordering ahead for pick up. We weren’t the only disappointed customer at the door either. Ended up waiting for twenty minutes. Won’t be coming back to this location, it’s a shame because the food is so good but the service is horrible here.
Edit: was given zero gravy with our mashed potatoes and asks for two different salsa that we were only given one of. Can’t believe it got worse
Atmosphere: 1
Food: 4
Service: 1
Let me order on mobile even tho they are under construction. Made me go through drive thru longest wait spent 20 min in line while my food got cold, pretty damn annoying
Am9ng other items, I ordered a chicken tostada salad at the drive through window. When it was handed to me I specifically asked if my salad dressing was included in the bag. The guy at the window said yes. I got home; there was no salad dressing. I had requested containers of red pico de gallo. What I got was green. This location just cannot get orders right. I went to the location, went in, and asked to speak with the manager on duty. She said that it shouldn't have happened, but offered no apology or remedy. I have had similar experiences in the past (3 to be exact), but never complained. I am done. The manager's unwillingness to even ask how she might remedy the problem was the final straw.
Atmosphere: 1
Food: 3
Service: 1
Drive thru was good!
Atmosphere: 5
Food: 5
Service: 5
Twice I been here and same results. The chicken breast is overcooked and no flavor.
Atmosphere: 4
Food: 1
Service: 4
The sistem in the store stolen the point 👎
They should pay more attention to customers.
I saw may customers at counter for asking something. None of the employees did not care.
It was before 11am
Atmosphere: 5
Food: 5
Service: 3
The staff was a bit incompetent. Firstly, I had paid for an extra bit of salad dressing, second, for a combo meal, I had not been asked or received a drink.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Such a nice crew. Didn't like kiosk ordering but was offered a free drink for my frustration in not getting my order completed at the previous location (they ran out of chicken breasts)
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Kids love their food tostada salad is the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Grande Avocado Chicken Bowl, Half Chicken Meal
My usual meal used to cost $15-$20
Now it's over $40
And it's empty, this the result of your huge payrise
Atmosphere: 1
Food: 2
Service: 1
Gave me chips when I wanted to ask for no tortillas! The chips were so fresh too!
The drive thru cashier was nice and provided great service. He was cheerful and happy to help. They are not skimpy with the salsa like in other locations, he provided enough for my whole meal and some. The chicken was well marinated as well. Overall one of the best pollo loco experiences.
Atmosphere: 5
Food: 5
Service: 5
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