Horrendous service, my wife went in quickly attempting to purchase some of their banana pudding as we had often gone to the location in Brea and this was on the way for us.
They have a self-serve style fridge where you can grab the items you want from the fridge and pay for them. They had the larger containers of pudding in the fridge, we grabbed 2 to purchase and we were rudely told by one of the employees that they were in fact NOT for sale, well not until the following Monday.
I guess having the product in the fridge and where customers are meant to purchase does not in fact mean that you can purchase said items. They probably wanted it to sit for a day because there is no way they will sell you fresh pudding.
They forced us to purchase the smaller containers, which are more expensive for the same amount of pudding if we wanted to buy some. Stick to the Brea location so you don't get discriminated against.
Atmosphere: 2
Food: 3
Service: 1
Dung Pham
Absolutely incredible cookies and cupcakes! It’s a must try. It’s so hard to describe, but the cookies have a dense, satisfyingly chewy texture to it! I personally would drive from out of town into Fullerton just to get their addictive cookies!!!
Karolin is hands-down one of the sweetest, down-to-earth human beings you’ll meet! It’s especially fitting that she is a decorator at THE SWEETS SHOP!
Go! Don’t think. Just go experience a little bit of heaven! 😇
Atmosphere: 5
Food: 5
Service: 5
D. Pham
Absolutely incredible cookies and cupcakes! It’s a must try. It’s so hard to describe, but the cookies have a dense, satisfyingly chewy texture to it! I personally would drive from out of town into Fullerton just to get their addictive cookies!!!
Karolin is hands-down one of the sweetest, down-to-earth human beings you’ll meet! It’s especially fitting that she is a decorator at THE SWEETS SHOP!
Go! Don’t think. Just go experience a little bit of heaven! 😇
Atmosphere: 5
Food: 5
Service: 5
Michael P
My girlfriend and I have tried multiple different cookies, cakes, and the banana pudding… ALL of it is delicious and fresh!
Atmosphere: 5
Food: 5
Service: 5
Dawn Blair Butcher
Okayyyy…let me tell you - this bakery is 🔥🤌🏽💯! I was in Fullerton (from Riverside) for my son’s baseball event and decided to try this bakery. Best decision! I got the butter cookie with the biscoff cookie on top-it was bomb. I also got some cupcakes and a brownie for my family. They devoured them, even my husband who doesn’t topically like sweets loved it. He said his cupcake, the cinnamon cupcake, was the best he’s tasted and the frosting was delicious. The cashier (I’m assuming an owner) was so sweet and helpful. She even recommended to get a coffee next door (great coffee). When I’m in Fullerton again, I’m definitely going back. Do yourself a favor and try this place out, you won’t regret it! 💯 recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Unicorn Cake, Red Velvet Cake
Benn Watson
Wow! These cookies are amazing. I'm not usually a fan of cookies but these are so good. We had a great chat to the owner who tells us these are all homemade and the store is locally owned and operated. Its so awesome to see such a dedicated small business like Hapa Cakes. We'll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake, Vegan Cinnamon Sugar
Luke Reynolds
After another store fell through, I was able to have them deliver the cupcakes needed for an event within an hour. And the recipients absolutely loved them. Very decorative and beautiful cupcakes too. They saved the day for me.
Atmosphere: 5
Food: 5
Service: 5
desi s099
Used to love coming here was one of my favorite spot for unique cookies and cupcakes but in all honesty the customer service absolutely wrecks it.
For starters, it’s kinda of upsetting not ever getting a hello, welcome in when coming into their shop. Constantly seeing a white person come in and then instantly greeting them, asking how’s your day? But when someone’s Hispanic comes into there brea location barely a hi how can I help you? Just being ignored most of the time, no conversation, feeling rushed when ordering, overall just feeling unwelcome. It’s upsetting seeing a person getting better treatment than another. I used to come here monthly but after today I just won’t ever come back.
Another, thing there cupcakes and cakes are good however there cakes don’t meet the same expectations. We ordered a cake last year and it wasn’t the best and incorrect. Although we both agreed that it was miscommunication on both parties they didn’t handle it the best and basically just stopped emailing us back. They do have good reviews but keep in mind you get reward for leaving a review here.
Atmosphere: 3
Food: 4
Service: 1
Mejda Zerdoumi
I had a very disappointing experience with this cake store. The packaging was extremely poor—half of the cake was out of the box, which ruined the presentation. For the price I paid, I expected much better quality and service. The cake was also very small compared to what I was charged. Definitely not worth the money. I won’t be coming back, and I wouldn’t recommend it to others
Ali Malik
Called in and got them to hold 2 of my mom's favorite cupcakes so I could pick them up for Mother's Day. I get there an hour later and the cashier tells me the owners came in and told her to sell my order, and that I can look through what they have left. I just left.
Decided I was gonna go back to see if they could make it right. The girl tells me that I can go to Brea for more selection, I tell her I drove here. She then finally gives me 3 cupcakes on the house from the ones that didn't sell that day and a banana pudding.
1 extra star because they tried to make it right (with cupcakes they were gonna trash on closing anyway). But selling an order your customer called in for? Not immediately trying to make it right? If I ran my business this way, I wouldn't have one.
Great variety of cupcakes and cookies. I love the cookies with frosting. Annette helped me out and was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
B. Nicholas
Very very tasty! Good location right beside a coffee shop where you can get a beverage to go with your sweets!
Atmosphere: 5
Food: 5
Service: 5
Brian Gutierrez
Very helpful, and quick responses. To be honest I was talking to a few shops looking for quotes, but the customer service here was top notch! I had to give you my business.
Atmosphere: 5
Food: 5
Service: 5
Angelina Garza
I purchased 2 dozen m8ni cupcakes im assorted flavors and every bite was absolutely amazing. So moist! So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Birthday Cake, Mini Cupcakes
Horrendous service, my wife went in quickly attempting to purchase some of their banana pudding as we had often gone to the location in Brea and this was on the way for us.
They have a self-serve style fridge where you can grab the items you want from the fridge and pay for them.
They had the larger containers of pudding in the fridge, we grabbed 2 to purchase and we were rudely told by one of the employees that they were in fact NOT for sale, well not until the following Monday.
I guess having the product in the fridge and where customers are meant to purchase does not in fact mean that you can purchase said items. They probably wanted it to sit for a day because there is no way they will sell you fresh pudding.
They forced us to purchase the smaller containers, which are more expensive for the same amount of pudding if we wanted to buy some.
Stick to the Brea location so you don't get discriminated against.
Atmosphere: 2
Food: 3
Service: 1
Absolutely incredible cookies and cupcakes! It’s a must try. It’s so hard to describe, but the cookies have a dense, satisfyingly chewy texture to it! I personally would drive from out of town into Fullerton just to get their addictive cookies!!!
Karolin is hands-down one of the sweetest, down-to-earth human beings you’ll meet! It’s especially fitting that she is a decorator at THE SWEETS SHOP!
Go! Don’t think. Just go experience a little bit of heaven! 😇
Atmosphere: 5
Food: 5
Service: 5
Absolutely incredible cookies and cupcakes! It’s a must try. It’s so hard to describe, but the cookies have a dense, satisfyingly chewy texture to it! I personally would drive from out of town into Fullerton just to get their addictive cookies!!!
Karolin is hands-down one of the sweetest, down-to-earth human beings you’ll meet! It’s especially fitting that she is a decorator at THE SWEETS SHOP!
Go! Don’t think. Just go experience a little bit of heaven! 😇
Atmosphere: 5
Food: 5
Service: 5
My girlfriend and I have tried multiple different cookies, cakes, and the banana pudding… ALL of it is delicious and fresh!
Atmosphere: 5
Food: 5
Service: 5
Okayyyy…let me tell you - this bakery is 🔥🤌🏽💯! I was in Fullerton (from Riverside) for my son’s baseball event and decided to try this bakery. Best decision! I got the butter cookie with the biscoff cookie on top-it was bomb. I also got some cupcakes and a brownie for my family. They devoured them, even my husband who doesn’t topically like sweets loved it. He said his cupcake, the cinnamon cupcake, was the best he’s tasted and the frosting was delicious. The cashier (I’m assuming an owner) was so sweet and helpful. She even recommended to get a coffee next door (great coffee). When I’m in Fullerton again, I’m definitely going back. Do yourself a favor and try this place out, you won’t regret it! 💯 recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Unicorn Cake, Red Velvet Cake
Wow! These cookies are amazing. I'm not usually a fan of cookies but these are so good. We had a great chat to the owner who tells us these are all homemade and the store is locally owned and operated. Its so awesome to see such a dedicated small business like Hapa Cakes. We'll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Cake, Vegan Cinnamon Sugar
After another store fell through, I was able to have them deliver the cupcakes needed for an event within an hour. And the recipients absolutely loved them. Very decorative and beautiful cupcakes too. They saved the day for me.
Atmosphere: 5
Food: 5
Service: 5
Used to love coming here was one of my favorite spot for unique cookies and cupcakes but in all honesty the customer service absolutely wrecks it.
For starters, it’s kinda of upsetting not ever getting a hello, welcome in when coming into their shop. Constantly seeing a white person come in and then instantly greeting them, asking how’s your day? But when someone’s Hispanic comes into there brea location barely a hi how can I help you? Just being ignored most of the time, no conversation, feeling rushed when ordering, overall just feeling unwelcome. It’s upsetting seeing a person getting better treatment than another. I used to come here monthly but after today I just won’t ever come back.
Another, thing there cupcakes and cakes are good however there cakes don’t meet the same expectations. We ordered a cake last year and it wasn’t the best and incorrect. Although we both agreed that it was miscommunication on both parties they didn’t handle it the best and basically just stopped emailing us back. They do have good reviews but keep in mind you get reward for leaving a review here.
Atmosphere: 3
Food: 4
Service: 1
I had a very disappointing experience with this cake store. The packaging was extremely poor—half of the cake was out of the box, which ruined the presentation. For the price I paid, I expected much better quality and service. The cake was also very small compared to what I was charged. Definitely not worth the money. I won’t be coming back, and I wouldn’t recommend it to others
Called in and got them to hold 2 of my mom's favorite cupcakes so I could pick them up for Mother's Day. I get there an hour later and the cashier tells me the owners came in and told her to sell my order, and that I can look through what they have left. I just left.
Decided I was gonna go back to see if they could make it right. The girl tells me that I can go to Brea for more selection, I tell her I drove here. She then finally gives me 3 cupcakes on the house from the ones that didn't sell that day and a banana pudding.
1 extra star because they tried to make it right (with cupcakes they were gonna trash on closing anyway). But selling an order your customer called in for? Not immediately trying to make it right? If I ran my business this way, I wouldn't have one.
Restaurantji Recommends
Great variety of cupcakes and cookies. I love the cookies with frosting.
Annette helped me out and was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Very very tasty! Good location right beside a coffee shop where you can get a beverage to go with your sweets!
Atmosphere: 5
Food: 5
Service: 5
Very helpful, and quick responses. To be honest I was talking to a few shops looking for quotes, but the customer service here was top notch! I had to give you my business.
Atmosphere: 5
Food: 5
Service: 5
I purchased 2 dozen m8ni cupcakes im assorted flavors and every bite was absolutely amazing. So moist! So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes, Birthday Cake, Mini Cupcakes
cupcakes - Very good and moist. I will buy again.
Atmosphere: 5
Food: 5
Service: 5
Loading...