Boiling Point

Came on a rainy Tuesday evening and it was still packed! The whole team was amazing—busy keeping up with the crowd—but I want to give a special shoutout to Jasmine. She was so attentive, friendly, and welcoming, even with everything going on.

Atmosphere: 5

Food: 5

Service: 5

This location has been here for as long as I can remember. My family and I loved this location. Though, I only visit once in a while now.

Parking: There's a large parking lot, but they're located in a busy plaza. Finding a spot can be a hit or miss depending on the week.

Ambiance/Environment: They still have a small, tight space. There's table and booth seatings that are placed close together. Great place for parties of 2-4. You can bring a large group, but it'll be a longer wait. It's very busy during dinner. You can join their waitlist via the QR code posted outside their window. They'll text you when your table is ready.

Service: Throughput took about 10-13 min after ordering. The staff is very friendly, but it can definitely improve. There was a decent amount of staff for a Monday night. Our server checked on us once, and it became difficult to wave someone down to refill our waters and pots. My cousin took the liberty to get up, grab the water pitcher, and refill our waters.

Foods: Boiling Point is well known for their Taiwanese style hot pot. I get my usual Beef Hot Pot with mild spice level. It contains a generous amount of sliced beef, napa, vermicelli, corn, seafood mushroom, tomato, firm tofu, tempura, pork meat ball, fish cake, fried tofu skin, imitation crab sticks, green onions, and cilantro with rice on the side. You can also order ramen noodles, but I skipped this time because the pot already came with vermicelli. The soup was seasoned well and definitely boiling hot. I appreciated the amount of vegetables and protein in the pot. The sauces provided are good. We were also given a small, fish egg drink for dessert (I forgot exactly what was in it) when the bill came out. Everything was delicious and satisfied our cravings.

Pricing: I'm not surprised prices went up over the years. We enjoyed our pots. The service can improve though. I would also prefer them to ask whether we have the rewards app. I completely forgot to scan for my points and fully aware this is my fault. But I'd appreciate if they start asking to also push their rewards app more.

Atmosphere: 3

Food: 4

Service: 3

i joined the wait list with no one there yet and they don’t use it seating people that came after us and never seating us at all.

Atmosphere: 3

Food: 3

Service: 1

I had a very disappointing experience at this restaurant. The server was unprofessional and did not ask me about my spice tolerance before serving the hot pot. The taiwanese hot pot contained an excessive amount of capsaicin, which caused me to suffer from severe burning discomfort and multiple episodes of diarrhea afterward.

As a customer, I expect the staff to at least check with diners about the desired spice level, especially when the food can be extremely spicy and potentially harmful. Unfortunately, this basic courtesy was completely ignored during my visit.

I hope the management takes this matter seriously, improves staff training, and ensures that spice levels are clearly communicated and adjustable for customers in the future.

Atmosphere: 1

Food: 1

Service: 1

Worst Worst Worst experience ever. Never gonna come back.

Atmosphere: 2

Food: 3

Service: 1

They have zero empathy for people in your party that have severe food allergies....that kind that can kill them. No customer service at all. Part of our party stayed but the experience was poor though the food was great. There were some new trainees and it rubbed me the wrong way seeing a female employee being pretty mean and rude to them. There's no need for that. I felt bad for the guy. And for that I will never be back at this location. Probably the worst Boiling Point I've been to. And I've been to many.

Atmosphere: 2

Food: 5

Service: 1

Me and my friend got severe food poisoning for the same order (beef hot pot). We got really stomachache until the day after and couldn’t do anything.

Atmosphere: 2

Food: 1

Service: 2

A delight to the sense~~

Get the korean bean paste pot if you can handle spicy. The korean vegetables really top it off, especially with their beef portions.

5/5 recommend

Atmosphere: 5

Food: 5

Service: 5

So damn good!

The food was okay but the waiter and the manager has no demeanor. Their no outside food and drink sign is on the right side of the door, in which the door is always open and perfectly hided the sign at a blind spot. I had no idea of that they didn’t allow outside drink and I brought my milk tea in. The manager confronted me saying I need to put it outside. When I tell them I didn’t see the sign and suggested they could put it in a more conspicuous location, the manager just kept repeating how many times he has told me about their policy (in which he only told me once….) and totally not receptive
to the suggestion. I respect and complied their policy and brought my drink to my car, but the manager’ attitude is making me very uncomfortable and lacks empathy and respect. I would recommend other locations of boiling point in which I had much better experience. I don’t have a problem with the food but I will for sure not be visiting this garden grove location any more.

Atmosphere: 2

Food: 4

Service: 1

The THAI TOMATO was discontinued!!!????? The service is inconsistent but it was worth enduring for this dish. Hope they bring it back soon!

Atmosphere: 1

Food: 1

Service: 1

Less busy location compared to Irvine but some still pretty good.

Atmosphere: 3

Food: 5

Service: 4

I like the sauce 😋

Food: 5

Excellent!!!

Atmosphere: 5

Food: 5

Service: 5

the food here is delicious but the service is really bad, i had to wait more than 20 minutes and had to tell the staff to check the order again and wait more time to get the food.

Atmosphere: 4

Food: 5

Service: 2