Boiling Point

They have zero empathy for people in your party that have severe food allergies....that kind that can kill them. No customer service at all. Part of our party stayed but the experience was poor though the food was great. There were some new trainees and it rubbed me the wrong way seeing a female employee being pretty mean and rude to them. There's no need for that. I felt bad for the guy. And for that I will never be back at this location. Probably the worst Boiling Point I've been to. And I've been to many.

Atmosphere: 2

Food: 5

Service: 1

Me and my friend got severe food poisoning for the same order (beef hot pot). We got really stomachache until the day after and couldn’t do anything.

Atmosphere: 2

Food: 1

Service: 2

A delight to the sense~~

Get the korean bean paste pot if you can handle spicy. The korean vegetables really top it off, especially with their beef portions.

5/5 recommend

Atmosphere: 5

Food: 5

Service: 5

So damn good!

The food was okay but the waiter and the manager has no demeanor. Their no outside food and drink sign is on the right side of the door, in which the door is always open and perfectly hided the sign at a blind spot. I had no idea of that they didn’t allow outside drink and I brought my milk tea in. The manager confronted me saying I need to put it outside. When I tell them I didn’t see the sign and suggested they could put it in a more conspicuous location, the manager just kept repeating how many times he has told me about their policy (in which he only told me once….) and totally not receptive
to the suggestion. I respect and complied their policy and brought my drink to my car, but the manager’ attitude is making me very uncomfortable and lacks empathy and respect. I would recommend other locations of boiling point in which I had much better experience. I don’t have a problem with the food but I will for sure not be visiting this garden grove location any more.

Atmosphere: 2

Food: 4

Service: 1

The THAI TOMATO was discontinued!!!????? The service is inconsistent but it was worth enduring for this dish. Hope they bring it back soon!

Atmosphere: 1

Food: 1

Service: 1

Less busy location compared to Irvine but some still pretty good.

Atmosphere: 3

Food: 5

Service: 4

I like the sauce 😋

Food: 5

Excellent!!!

Atmosphere: 5

Food: 5

Service: 5

the food here is delicious but the service is really bad, i had to wait more than 20 minutes and had to tell the staff to check the order again and wait more time to get the food.

Atmosphere: 4

Food: 5

Service: 2

Terrible customer service!

Atmosphere: 1

Food: 1

Service: 1

Taiwanese spicy is the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Soup

Came here on a Saturday night to dine in, food was excellent but service was extremely bad. Our sever was never attentive only came by to take our order. I ordered a milk tea to only receive it when I was finished with my food. I had to get up and ask the servers to for more soup and to turn off our flame. Everyone around us was receiving service but our table. Very disappointed in my experience.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: 招牌臭臭鍋 house special hot soup

First of, the food was great, flavorful and the portion is big as well. The service, was a meh from me, the server messed up my order, as I ordered a Taiwanese hot pot. But it came out the Thai Tomato Soup instead. It was good, but I prefer Taiwanese, and there's no vermicelli that come on it, stated the waiter. So I know they messed up my order 😅 as the guy who took my order literally asked if I want vermicelli or rice for my TAIWANESE HOT POT. And how does he give the vermicelli is questionable to me so far, he throws it at the table. So rather a bizzare experience for me. 👍

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Stinky Tofu

The staffs are slow and the restaurant has over 7 empty tables but he staffs just stood there chit chat instead of seating us. Get new staffs and get better service.

Atmosphere: 2

Food: 3

Service: 1