Carl’s Jr.
9917 Chapman Ave, Garden Grove
(714) 636-8456
Recent Reviews
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Almost ALL of the sodas were out I told him and he did nothing about it. Was hoping they had sweet tea to replace but only had unsweetened, lemonades only come in one small size. That's it. No exceptions. My fries were kind of cold and I ate there so I was a little disappointed at this visit.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Jalapeño Poppers, Big Angus Western Bacon Cheeseburger
Got my order wrong multiple times
Atmosphere: 1
Food: 1
Service: 1
Don't like this place. For example , one time I had to wait 20 minutes because they forgot my ticket and didn't make my order. Or when I have to ask for condiments and they gave me only one while giving me an annoyed look.
Haven't been to this location in a while and looks like they raised the prices a lot. Like the combo I got is $2.5 more than the carl jr store I go to near my work. Maybe that's why they don't show combo costs on the menu , because I didn't see any when I ordered. Also, be careful if you order a combo, because they'll charge you for a medium. At other fast food stores, they'll just assume it's a small and will actually ask you if you want to upgrade. Carls Jr used to be my favorite fast food place, but I don't think I want to come anymore... too expensive, bad service.
Atmosphere: 1
Food: 3
Service: 1
Very good service and the food is very delicious.
Atmosphere: 5
Food: 5
Service: 5
Great customer service. The food is great a little expensive but totally worth it.
Atmosphere: 5
Food: 5
Service: 5
I took my wife for a nigth out at this establishment the manager/the cashier was rude it seems that she already wanted to go home not to be there so we took the food home
Atmosphere: 2
Food: 1
Service: 1
The cashier's attitude is really bad
Service: 1
Parking: Clean parking lot .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Milkshake, Double Famous Star Combo, Hand-Breaded Chicken Biscuit Combo, Burger, Chicken Stars Kid's Meal
I recently used the drive thru at my local Carl’s Jr, and upon arrival I noticed the person taking my order sounded almost automated. I asked the guy at the window (David) if the order process is automated and he said it is in fact a real person. I gave David all of my kudos for how difficult that must be to deal with. The food was great, and David was very professional. If you have any issues at the drive thru, that is what is going on! The people are there to help fix your order at the window.
Atmosphere: 5
Food: 5
Service: 5
I LOVE THEIR DOUBLE WESTERN CHEESE BURGERS,SHAKES,CRISS CUT FRIES,AND ?
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Strawberry Milkshake, Burger
Restaurantji Recommends
I had an unsatisfactory experience at your establishment recently. There was no cashier, so I had to place my own order resulting in a less convenient experience. Despite paying $20 for a hand-breaded chicken combo, I experienced a 10-minute wait because the staff prioritized drive-thru orders over in-store customers. This discrepancy in service is disappointing. As a paying customer I expect equal treatment regardless of whether I walk in or use the drive-thru. Due to this experience, I will no longer be visiting any Carl's Jr establishment in the future
Atmosphere: 1
Food: 1
Service: 1
The person on drive thru doesn’t listen to order I ask for a cheeseburger biggie bag got ring up for chicken sandwich and after I told her she gave me a bacon cheeseburger I hate bacon
Food: 2
Service: 1
The food was super good and the customer service was really good I will definitely be coming here again
Atmosphere: 5
Food: 5
Service: 5
Excellent service and quality, thank you for serving me every day with the best attitude
Atmosphere: 5
Food: 5
Service: 5
Best places
Food: 4
Service: 4
Recommended dishes: Sterse Burger
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