It is with such sadness that I have to write this review about this place. My family and I have done parties here for a long time at this specific location even though I live in Downey I always come to the Graden Grove location and I’ve always had a great experience, until now. We decided to have my kid’s birthday party here and everything was going good, food was great, until my guest started consuming alcohol. Since the moment we started buying pitchers my guest felt judge and uncomfortable with the fact that the woman who was at the register (didn’t catch her name but had a mask on) was taking their order was telling them “that’s a lot” and goes on and tells them “your lucky we only sell beer until 8:30” mind you that my party was at 4 pm. (He only bought 5 pitchers for the whole party and it was “a lot”to them). We thought what a bizarre thing to say to a customer but brushed it off since we don’t really like conflict. Then when my guest wanted to buy more pitchers they denied service to him, when I, being the host, came up their to see what was the problem the manager Daniel was refusing services and stated “ he is only looking out after us” this is not okay, we were not being disruptive at all and my guest were not drunk, but we were denied service for no real reason and he claimed their policy consist of not selling so many pitcher to us, when I asked him to show me this policy in where it states the limit of pitchers that could be sold to a party he said their is no written policy, They do have a sign where it states that they only sell pitchers until 8:30pm and no alcoholic beverages after 9pm, but it never says that they have a limit of pitcher someone can buy. I told the manager that I was feeling discriminated because there are other people who clearly had many pitchers in their tables and those parties were smaller than mine. This “manager” clearly created a conflict that was unfair to us. The only person there who had great customer service and was very helpful was Mary, she was the first person who greeted me and took my first order, I really appreciate her service. My family and friends are not disruptive and are respectful towards others, but were treated poorly and unfair. What a way to end a party! I think it was very unfortunate that this happened after years and years of been a loyal customer of this location. This owner needs to be more selective of who manages his store in my opinion this manager Daniel has questionable customer service skills and lacks leadership. I will no longer recommend this location to anyone for the future.
Atmosphere: 1
Food: 4
Service: 1
Wen N
A great servive guest of 13 was seated right away, fantastic customer service desert was good just wish it wasn't served from the cup but overall great atmosphere ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza and Mojos 15 Pizza and Mojos, Pepperoni Pizza with Jalapeno, Pizza Pasta and Fried Chicken, Chicken Wings, Mike's Special Salad, Personal Pepperoni Pizza and Winnings, Hawaiian Pizza, Salad, Shakey's Special Pizza
Adam
Every month on the third Thursday, this restaurant fundraises for OC-DEAF. I have attended on & off for several years. The salad bar is very small with a narrow selection. Sizes of pizzas are a good selection here. I love the Mojos (seasoned potato slices)? Though it’s really loud in here. Toddlers are always shrieking not just in the game room but all throughout the dining room. There’s no proper bike parking here so I normally lock up to the railing perpendicular to the street.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza with Your Choice of Toppings, Famous Mojo Potatoes and a Little Spaghetti, Salad
Adam Valerius
Every month on the third Thursday, this restaurant fundraises for OC-DEAF. I have attended on & off for several years. The salad bar is very small with a narrow selection.
Windows121165
Pizza was great here that’s why I drive all the way from Long Beach. I got the all you can eat buffet and it was great. When we first got there it was really busy but it cleared out in less than 30 minutes. No complaints that’s why I go to this spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Tony Moran
The best Shakey's in Southern California ???
Atmosphere: 5
Food: 5
Service: 5
Rosie Rios
Good good but priceyWheelchair accessibility: Big wheel chair ramp
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wings, Shakey's Special Pizza
Lorena Barriere
Food was still good , no such thing as service . Woman not very helpful when ordering , tables were all dirty . Not enough staff . Not coming
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Shakey's Special Pizza
Jon Cianci
Mojo potatoes were good everything else was
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Famous Mojo Potatoes and a Little Spaghetti
Went to Shakeys Garden Grove for bunch a lunch. Excellent staff. The counter girl Maria very nice very attentive and helpful. Food good and hot... especially the chicken and potatoes and sweet pizza. Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shakey's Special Pizza, Chicken Wings
Victor Chayasirisobhon
Jessica and Daniel were awesome. They helped my whole basketball team celebrate a successful season in a very last minute celebration. We are grateful to God for them.
Atmosphere: 5
Food: 5
Service: 5
Ed W.
Lunch buffet they don't pickup spent plates.They just let them pile up.
Jerome Jan
I was there last night and they really made my night with their significant MOJO.I would really recommend it for anyone goes there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shakey's Special Pizza, Wings, Build Your Own Pizza
Jojos Jans
We had my mom’s birthday party this weekend, your team went above and beyond to make it the best event ever. Thank you Daniel, Thank you Karen.
Good food, go during happy hour worth the price.
It is with such sadness that I have to write this review about this place. My family and I have done parties here for a long time at this specific location even though I live in Downey I always come to the Graden Grove location and I’ve always had a great experience, until now. We decided to have my kid’s birthday party here and everything was going good, food was great, until my guest started consuming alcohol. Since the moment we started buying pitchers my guest felt judge and uncomfortable with the fact that the woman who was at the register (didn’t catch her name but had a mask on) was taking their order was telling them “that’s a lot” and goes on and tells them “your lucky we only sell beer until 8:30” mind you that my party was at 4 pm. (He only bought 5 pitchers for the whole party and it was “a lot”to them). We thought what a bizarre thing to say to a customer but brushed it off since we don’t really like conflict. Then when my guest wanted to buy more pitchers they denied service to him, when I, being the host, came up their to see what was the problem the manager Daniel was refusing services and stated “ he is only looking out after us” this is not okay, we were not being disruptive at all and my guest were not drunk, but we were denied service for no real reason and he claimed their policy consist of not selling so many pitcher to us, when I asked him to show me this policy in where it states the limit of pitchers that could be sold to a party he said their is no written policy, They do have a sign where it states that they only sell pitchers until 8:30pm and no alcoholic beverages after 9pm, but it never says that they have a limit of pitcher someone can buy. I told the manager that I was feeling discriminated because there are other people who clearly had many pitchers in their tables and those parties were smaller than mine. This “manager” clearly created a conflict that was unfair to us. The only person there who had great customer service and was very helpful was Mary, she was the first person who greeted me and took my first order, I really appreciate her service. My family and friends are not disruptive and are respectful towards others, but were treated poorly and unfair. What a way to end a party! I think it was very unfortunate that this happened after years and years of been a loyal customer of this location. This owner needs to be more selective of who manages his store in my opinion this manager Daniel has questionable customer service skills and lacks leadership. I will no longer recommend this location to anyone for the future.
Atmosphere: 1
Food: 4
Service: 1
A great servive guest of 13 was seated right away, fantastic customer service desert was good just wish it wasn't served from the cup but overall great atmosphere ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pizza and Mojos 15 Pizza and Mojos, Pepperoni Pizza with Jalapeno, Pizza Pasta and Fried Chicken, Chicken Wings, Mike's Special Salad, Personal Pepperoni Pizza and Winnings, Hawaiian Pizza, Salad, Shakey's Special Pizza
Every month on the third Thursday, this restaurant fundraises for OC-DEAF. I have attended on & off for several years. The salad bar is very small with a narrow selection. Sizes of pizzas are a good selection here. I love the Mojos (seasoned potato slices)? Though it’s really loud in here. Toddlers are always shrieking not just in the game room but all throughout the dining room. There’s no proper bike parking here so I normally lock up to the railing perpendicular to the street.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza with Your Choice of Toppings, Famous Mojo Potatoes and a Little Spaghetti, Salad
Every month on the third Thursday, this restaurant fundraises for OC-DEAF. I have attended on & off for several years. The salad bar is very small with a narrow selection.
Pizza was great here that’s why I drive all the way from Long Beach. I got the all you can eat buffet and it was great. When we first got there it was really busy but it cleared out in less than 30 minutes. No complaints that’s why I go to this spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
The best Shakey's in Southern California ???
Atmosphere: 5
Food: 5
Service: 5
Good good but priceyWheelchair accessibility: Big wheel chair ramp
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Wings, Shakey's Special Pizza
Food was still good , no such thing as service . Woman not very helpful when ordering , tables were all dirty . Not enough staff . Not coming
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Shakey's Special Pizza
Mojo potatoes were good everything else was
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Famous Mojo Potatoes and a Little Spaghetti
Restaurantji Recommends
Went to Shakeys Garden Grove for bunch a lunch. Excellent staff. The counter girl Maria very nice very attentive and helpful. Food good and hot... especially the chicken and potatoes and sweet pizza. Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shakey's Special Pizza, Chicken Wings
Jessica and Daniel were awesome. They helped my whole basketball team celebrate a successful season in a very last minute celebration. We are grateful to God for them.
Atmosphere: 5
Food: 5
Service: 5
Lunch buffet they don't pickup spent plates.They just let them pile up.
I was there last night and they really made my night with their significant MOJO.I would really recommend it for anyone goes there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shakey's Special Pizza, Wings, Build Your Own Pizza
We had my mom’s birthday party this weekend, your team went above and beyond to make it the best event ever. Thank you Daniel, Thank you Karen.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shakey's Special Pizza