Well... I actually like the taste of the food here, and I've never had issues with service, but I've had a couple interesting experiences with their Pollo bowls.
Today, I found a piece of wadded up plastic wrapping in the bowl, next to the onions... What's going on here?
Well... I actually like the taste of the food here, and I've never had issues with service, but I've had a couple interesting experiences with their Pollo bowls.
Today, I found a piece of wadded up plastic wrapping in the bowl, next to the onions... What's going on here?
Can't say I'm comfortable eating here anymore.
Atmosphere: 2
Food: 2
Service: 2
Chester Wheeler - Campbell
It has gone downhill big time.
Atmosphere: 1
Food: 2
Service: 1
Michael Boehnlein
As I've come to find, with every visit, the food was great. The chicken was moist and flavorful. Sadly, as I've ALSO come to find, the service at this location is hit and miss, favoring miss. My first visit to this location, was a huge disappointment. They were lacking leadership, the flow of food was so mismanaged, that numerous guests were told the wait would be 30+ minutes(having already waited 15 minutes). The counters were a mess, with trash and receipt slips everywhere. Items were missing from the order, and worst of all, some of the chicken was undercooked. In that case, I spoke with a manager the following day, and she assured me it would be addressed, and replaced the entire order.April 1st(yesterday), I placed a mobile order, specified that I would pickup "In Store", and paid for my order. When I arrived, the lobby was locked, but several employees saw me there, and just waved me off. I held up my phone, showing my order, but they just continued to wave me off. I finally decided to get into the drive thru. When I gave them my order info, the worker asked 'is this really right, you want 3 of one salsa type, and 6 of the other?' I confirmed that, yes, it is correct. She said 'That Many?!?' Now, consider this, I ordered (3) Three Whole Chickens, as well as a 2 piece chicken meal.When I got to speak with the manager, he was very dismissive. He says, oh yeah, our dining/lobby area closes at 9pm. I explained that the lobby being closed, was not the issue, it was the lack of service. They could have, and should have, come to the door, asked what I needed, and moved on, but they never Even tried to help me out find out what I needed. He just kept repeating the same thing about the lobby hours, and seemed to really not care about anything more than getting me to leave.I wish I could give them 5 stars. I also with I could give them zero stars. They deserve the zero stars, and the customers deserve service and food quality worthy of 5 stars.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Double Chicken Salad, Double Chicken Bowl, Avocado Pollo Fit Bowl, Quesadillas, Double Chicken Tostada Salad, Burrito, Black Beans Mashed Potatoes Mac & Cheese
Bmpro Painting
Very good
Atmosphere: 5
Food: 5
Service: 5
Fernando Barron
My only complaint is that the restaurant is always out of ranch at around noon. I just wish they would have some more stocked up if it’s a high demand topping. Sometimes the portions are small and they charge for the cilantro cream which is ridiculous.
Would choose another location
Atmosphere: 2
Food: 4
Service: 3
Very friendly and clean
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places, they are always helpful, my food is always good 💯👍🏿
Atmosphere: 4
Food: 5
Service: 5
Service was ok. It is self serve.
Atmosphere: 4
Food: 4
Service: 4
Food is always cooked done and not over seasoned!
Very disrespectful staff member, Profiler
Atmosphere: 1
Service: 1
Always good food
Food: 5
Service: 5
Drive thru service is excellent! Food, great! Keep that chicken
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Chicken Salad, Double Chicken Bowl, Creamy Cilantro Dressing, 3pc Chicken - Breast & Wing Meal, Regular Chips & Guacamole, Taco, Chips, Churro, 4pc Half Chicken Meal, Quesadillas, Chicken Avocado, Guacamole, Double Chicken Tostada Salad, Double Chicken Avocado Salad, Burrito
Well... I actually like the taste of the food here, and I've never had issues with service, but I've had a couple interesting experiences with their Pollo bowls.
Today, I found a piece of wadded up plastic wrapping in the bowl, next to the onions... What's going on here?
Can't say I'm comfortable eating here anymore.
Atmosphere: 2
Food: 2
Service: 2
Excellent service ?
Restaurantji Recommends
Well... I actually like the taste of the food here, and I've never had issues with service, but I've had a couple interesting experiences with their Pollo bowls.
Today, I found a piece of wadded up plastic wrapping in the bowl, next to the onions... What's going on here?
Can't say I'm comfortable eating here anymore.
Atmosphere: 2
Food: 2
Service: 2
It has gone downhill big time.
Atmosphere: 1
Food: 2
Service: 1
As I've come to find, with every visit, the food was great. The chicken was moist and flavorful. Sadly, as I've ALSO come to find, the service at this location is hit and miss, favoring miss. My first visit to this location, was a huge disappointment. They were lacking leadership, the flow of food was so mismanaged, that numerous guests were told the wait would be 30+ minutes(having already waited 15 minutes). The counters were a mess, with trash and receipt slips everywhere. Items were missing from the order, and worst of all, some of the chicken was undercooked. In that case, I spoke with a manager the following day, and she assured me it would be addressed, and replaced the entire order.April 1st(yesterday), I placed a mobile order, specified that I would pickup "In Store", and paid for my order. When I arrived, the lobby was locked, but several employees saw me there, and just waved me off. I held up my phone, showing my order, but they just continued to wave me off. I finally decided to get into the drive thru. When I gave them my order info, the worker asked 'is this really right, you want 3 of one salsa type, and 6 of the other?' I confirmed that, yes, it is correct. She said 'That Many?!?' Now, consider this, I ordered (3) Three Whole Chickens, as well as a 2 piece chicken meal.When I got to speak with the manager, he was very dismissive. He says, oh yeah, our dining/lobby area closes at 9pm. I explained that the lobby being closed, was not the issue, it was the lack of service. They could have, and should have, come to the door, asked what I needed, and moved on, but they never Even tried to help me out find out what I needed. He just kept repeating the same thing about the lobby hours, and seemed to really not care about anything more than getting me to leave.I wish I could give them 5 stars. I also with I could give them zero stars. They deserve the zero stars, and the customers deserve service and food quality worthy of 5 stars.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Double Chicken Salad, Double Chicken Bowl, Avocado Pollo Fit Bowl, Quesadillas, Double Chicken Tostada Salad, Burrito, Black Beans Mashed Potatoes Mac & Cheese
Very good
Atmosphere: 5
Food: 5
Service: 5
My only complaint is that the restaurant is always out of ranch at around noon. I just wish they would have some more stocked up if it’s a high demand topping. Sometimes the portions are small and they charge for the cilantro cream which is ridiculous.
Atmosphere: 3
Food: 3
Service: 3
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