As I've come to find, with every visit, the food was great. The chicken was moist and flavorful. Sadly, as I've ALSO come to find, the service at this location is hit and miss, favoring miss. My first visit to this location, was a huge disappointment. They were lacking leadership, the flow of food was so mismanaged, that numerous guests were told the wait would be 30+ minutes(having already waited 15 minutes). The counters were a mess, with trash and receipt slips everywhere. Items were missing from the order, and worst of all, some of the chicken was undercooked. In that case, I spoke with a manager the following day, and she assured me it would be addressed, and replaced the entire order.April 1st(yesterday), I placed a mobile order, specified that I would pickup "In Store", and paid for my order. When I arrived, the lobby was locked, but several employees saw me there, and just waved me off. I held up my phone, showing my order, but they just continued to wave me off. I finally decided to get into the drive thru. When I gave them my order info, the worker asked 'is this really right, you want 3 of one salsa type, and 6 of the other?' I confirmed that, yes, it is correct. She said 'That Many?!?' Now, consider this, I ordered (3) Three Whole Chickens, as well as a 2 piece chicken meal.When I got to speak with the manager, he was very dismissive. He says, oh yeah, our dining/lobby area closes at 9pm. I explained that the lobby being closed, was not the issue, it was the lack of service. They could have, and should have, come to the door, asked what I needed, and moved on, but they never Even tried to help me out find out what I needed. He just kept repeating the same thing about the lobby hours, and seemed to really not care about anything more than getting me to leave.I wish I could give them 5 stars. I also with I could give them zero stars. They deserve the zero stars, and the customers deserve service and food quality worthy of 5 stars.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Double Chicken Salad, Double Chicken Bowl, Avocado Pollo Fit Bowl, Quesadillas, Double Chicken Tostada Salad, Burrito, Black Beans Mashed Potatoes Mac & Cheese
Bmpro Painting
Very good
Atmosphere: 5
Food: 5
Service: 5
Fernando Barron
My only complaint is that the restaurant is always out of ranch at around noon. I just wish they would have some more stocked up if it’s a high demand topping. Sometimes the portions are small and they charge for the cilantro cream which is ridiculous.
Atmosphere: 3
Food: 3
Service: 3
Geovanni Báez
Very good services. I admired the staff and good environment. Chicken is good here, liked how juicy and well cook it is.
Atmosphere: 5
Food: 5
Service: 5
Ángel León
Good place to eat quiet and clean
Jose a perez
I really like the seasoning of these chickens.
Food: 5
Service: 5
Harry Irvine
Don't know why people put this place down. The food is what you get! Today, January 13, 2024, had the chicken bowl with extra chicken, and it was the bom! The staff is doing an amazing job on serving the public with quick and fast to get the order out, and still people are saying poor service.El Pollo Loco, you guys are doing an amazing job, and I want to say thank you for being here in Harbor City and serving the community. I want to let you know that your staff is amazing, I am just sitting here listening to how they greet every single customer that walks in the front door and you make us feel welcome and I just wanted to share this with you.See you soon again, ?~ Harry Irvine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
ポポポポ
Nachos were delicious!The eat-in table was not hygienic.
Atmosphere: 3
Food: 3
Service: 3
Roberto U.
Me went to pollo loco on 16707 pioneer Blvd Artesia for lunch and only one cashier for long line and was elderly guy but another cashier came when it was my turn and in burrito there was 2 pices of bone slow service and bones in burrito
Jason M.
They must be struggling to find workers because their listed hours are really more of a general suggestion or hint than anything connected to reality. Between that and the tendency to hold onto stale chips to serve, it's not hard to understand why the place seems to stay so slow.
Takes EBT but you have to go in. Has no signs saying that until your already at the drive thru menu ready to order but even if it they did have a sign, it's 2023 alot of restaurants take EBT at drive thru. This is ridiculous they want you to still come in. Come on now!
Service: 1
Irms R.
staff is friendly, most of the time, food is good, restaurant is somewhat clean, price is somewhat reasonable.
Maribel Baez
I love coming here with my familia, food is always delicious. My kids love the Mac and cheese.
Atmosphere: 5
Food: 5
Service: 5
Karen Rico
This is one of the best places I've been to. The manager Jose is really great in his customer service. Food is always delicious and staff is always so friendly. Will continue coming to this place is my #1 to go to get a delicious tostada !!
As I've come to find, with every visit, the food was great. The chicken was moist and flavorful. Sadly, as I've ALSO come to find, the service at this location is hit and miss, favoring miss. My first visit to this location, was a huge disappointment. They were lacking leadership, the flow of food was so mismanaged, that numerous guests were told the wait would be 30+ minutes(having already waited 15 minutes). The counters were a mess, with trash and receipt slips everywhere. Items were missing from the order, and worst of all, some of the chicken was undercooked. In that case, I spoke with a manager the following day, and she assured me it would be addressed, and replaced the entire order.April 1st(yesterday), I placed a mobile order, specified that I would pickup "In Store", and paid for my order. When I arrived, the lobby was locked, but several employees saw me there, and just waved me off. I held up my phone, showing my order, but they just continued to wave me off. I finally decided to get into the drive thru. When I gave them my order info, the worker asked 'is this really right, you want 3 of one salsa type, and 6 of the other?' I confirmed that, yes, it is correct. She said 'That Many?!?' Now, consider this, I ordered (3) Three Whole Chickens, as well as a 2 piece chicken meal.When I got to speak with the manager, he was very dismissive. He says, oh yeah, our dining/lobby area closes at 9pm. I explained that the lobby being closed, was not the issue, it was the lack of service. They could have, and should have, come to the door, asked what I needed, and moved on, but they never Even tried to help me out find out what I needed. He just kept repeating the same thing about the lobby hours, and seemed to really not care about anything more than getting me to leave.I wish I could give them 5 stars. I also with I could give them zero stars. They deserve the zero stars, and the customers deserve service and food quality worthy of 5 stars.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Double Chicken Salad, Double Chicken Bowl, Avocado Pollo Fit Bowl, Quesadillas, Double Chicken Tostada Salad, Burrito, Black Beans Mashed Potatoes Mac & Cheese
Very good
Atmosphere: 5
Food: 5
Service: 5
My only complaint is that the restaurant is always out of ranch at around noon. I just wish they would have some more stocked up if it’s a high demand topping. Sometimes the portions are small and they charge for the cilantro cream which is ridiculous.
Atmosphere: 3
Food: 3
Service: 3
Very good services. I admired the staff and good environment. Chicken is good here, liked how juicy and well cook it is.
Atmosphere: 5
Food: 5
Service: 5
Good place to eat quiet and clean
I really like the seasoning of these chickens.
Food: 5
Service: 5
Don't know why people put this place down. The food is what you get! Today, January 13, 2024, had the chicken bowl with extra chicken, and it was the bom! The staff is doing an amazing job on serving the public with quick and fast to get the order out, and still people are saying poor service.El Pollo Loco, you guys are doing an amazing job, and I want to say thank you for being here in Harbor City and serving the community. I want to let you know that your staff is amazing, I am just sitting here listening to how they greet every single customer that walks in the front door and you make us feel welcome and I just wanted to share this with you.See you soon again, ?~ Harry Irvine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Nachos were delicious!The eat-in table was not hygienic.
Atmosphere: 3
Food: 3
Service: 3
Me went to pollo loco on 16707 pioneer Blvd Artesia for lunch and only one cashier for long line and was elderly guy but another cashier came when it was my turn and in burrito there was 2 pices of bone slow service and bones in burrito
They must be struggling to find workers because their listed hours are really more of a general suggestion or hint than anything connected to reality. Between that and the tendency to hold onto stale chips to serve, it's not hard to understand why the place seems to stay so slow.
Restaurantji Recommends
very dirty place poor service.
Atmosphere: 1
Service: 1
Takes EBT but you have to go in. Has no signs saying that until your already at the drive thru menu ready to order but even if it they did have a sign, it's 2023 alot of restaurants take EBT at drive thru. This is ridiculous they want you to still come in. Come on now!
Service: 1
staff is friendly, most of the time, food is good, restaurant is somewhat clean, price is somewhat reasonable.
I love coming here with my familia, food is always delicious. My kids love the Mac and cheese.
Atmosphere: 5
Food: 5
Service: 5
This is one of the best places I've been to. The manager Jose is really great in his customer service. Food is always delicious and staff is always so friendly. Will continue coming to this place is my #1 to go to get a delicious tostada !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad