The overall food at Jersey Mikes is good, however service is a part of the experience and one bad apple can ruin the entire experience, placed a sizable order online spent 173.93 including a tip, received a pickup time 11:48 and I arrived at 11:50 and did not leave until 12:38 and shorted me a sandwich. The Manager name was Heather and she was very defensive and rude, my recommendation is go to Jersey Mikes but not this location, I won’t be back to this location again.
Atmosphere: 3
Food: 3
Service: 1
Chris Harris
The pick time is alway incorrect/late, the time showed 11:32 and the order wasn't readyand had to wait till 12:08. Once I got back to work and unpacked the order noticed that is was wrong, missing a reg #66 and reg #13. I ordered 3 X reg #13 and rcvd 1 X reg #13 and 1 X Lrg #13 which is wrong. I came back and spoke to the manager and she argued saying they just packed the two reg #13 together and must have missed the #66, basically dismissing it being as a big deal.. I stated the fact is I had to drive back here for you to fix it! .. horrible service and accountability! To follow up, THE manager Heather called me after seeing my complaint on Jersey Mikes website… Why did she call…? only to argue and lie about their performance and say “You don’t have to come back here” LOL Heather only confirmed that she is unprofessional and have ZERO INTEGRITY. Jersey Mikes have great sandwiches but I would avoid this location at all cost! Just don’t go here
Atmosphere: 3
Food: 3
Service: 1
Willy Gainz
Went in yesterday and grabbed two subs and the cashier charged me for an extra juice and an extra cookie that I did not ask for nor did I receive the item. This is not the first time this is happening In fact, this is the third time this has happened at this location where they charge for items that I did not ask for. When I went Back and ask them why they had charged me for an item that I did not receive they did not apologize.
Atmosphere: 4
Food: 4
Service: 1
Joandrea Reynolds
This evening, 4/12/24 at 8 PM, I entered Jersy Mike's and requested a veggie sandwich. In the process of making my sandwich, the worker stopped and took the order of the customer behind me she then gave a co-worker a high five. I asked her to change her gloves, which she did. The worker began making my sandwich in conjunction with the persons in back of me, which was full of various meats I asked the worker kindly, please move my sandwich over before you touch the meat, she did. The worker cut various meats and then attempted to come back to making my veggie sandwich. I asked politely again to please change gloves and noted that she kept touching meat, then coming back to my making my sandwich. The worker said she was just going to finish the person in back of me sandwich first since I kept expecting her to go back and forth. I asked how that was fair when I was here first? If you were on both duties cutting and adding condiments, shouldn't you have just finished mine? On another note, the person in back of me said that she was waiting on her hot sanwhich and wasn't ready to move forward in the line. I turned and left the restaurant. I never had this experience when coming here. The worker was rude and unprofessional.
Well, this time around I went with the large Philly steak with portobello mushrooms. It is incredible. There are other eateries that make sub sandwiches but I prefer Jersey mikes I am going through their menu item by item so far they are all fantastic. I do have two favorites. I know I will keep ordering them but I’d like to get through the menu before I go back to my favorites. I’m sure you will find yours. all you gotta do is it give it a try! Thank you to the team at Jersey Mike’s. You guys are awesome loyal customer.
Atmosphere: 5
Food: 5
Service: 5
Diamond Neal
Okay, first of all, I only started coming here because my job gave us some lil coupons. I had never been to Jersey Mike’s before then. I had a total of 3 coupons. I kept coming back not only because of that, but because of the STELLAR, TOP-NOTCH customer service, y’all! ?????? Seriously, nothing less than impeccable. The employees here are all just so kind, funny, and welcoming. I really don’t know where management found all of these amazing people, but I commend them for not just hiring anyone. Every time I come in, I feel like I’m greeted by family and it really puts such a smile on my face and sets the tone for the rest of my day (I usually come in during lunchtime around 1ish). These workers are my cousins at this point the way I feel like I’ve known them for so long ? Not to mention, their sandwiches taste FRESH! Idk, it just hits different! My favorites so far are the tuna and club sandwiches; can’t pick between the two. I’ll for sure come back every now and again ☺️
Walked in and was not greeted by the two employees standing there talking by the register, instead, some lady in the group in the back said welcome. The lady(young girl, wannabe dude) kind of took her time to acknowledge me and take my order. I’ve been eating jersey mikes for a number of years, and it seems like quality staff is hit and miss these days!
Atmosphere: 1
Food: 3
Service: 1
pooiitt
Walked in and was not greeted by the two employees standing there talking by the register, instead, some lady in the group in the back said welcome. The lady(young girl, wannabe dude) kind of took her time to acknowledge me and take my order. I’ve been eating jersey mikes for a number of years, and it seems like quality staff is hit and miss these days!
Atmosphere: 1
Food: 3
Service: 1
Taivaun Lynch
I believe her name was Summer, not only the fact she aced remembering my difficult enough sandwich (a 26 with steak and some more) she aced making it (made it almost as good as I do) and dropped a step brothers reference to top it off. Damn good job
Atmosphere: 5
Food: 5
Service: 5
CHURA CHURA
Good place to spend a pleasant time
Atmosphere: 5
Food: 5
Service: 5
Mango Kush
I specifically only trust this location service is above and beyond accuracy and cleanliness is always in point. Ive never had a bad sandwich here! Coming from Torrance im passing several closer locations to come to his location specifically. Summer Jen and Kaela really are top notch talent for food service. Good peoples.
I love the freshness of the food.
Atmosphere: 5
Food: 5
Service: 5
Good food and good service.
Atmosphere: 5
Food: 5
Service: 5
gave me the wrong sub
Atmosphere: 1
Food: 1
Service: 1
The overall food at Jersey Mikes is good, however service is a part of the experience and one bad apple can ruin the entire experience, placed a sizable order online spent 173.93 including a tip, received a pickup time 11:48 and I arrived at 11:50 and did not leave until 12:38 and shorted me a sandwich. The Manager name was Heather and she was very defensive and rude, my recommendation is go to Jersey Mikes but not this location, I won’t be back to this location again.
Atmosphere: 3
Food: 3
Service: 1
The pick time is alway incorrect/late, the time showed 11:32 and the order wasn't readyand had to wait till 12:08. Once I got back to work and unpacked the order noticed that is was wrong, missing a reg #66 and reg #13. I ordered 3 X reg #13 and rcvd 1 X reg #13 and 1 X Lrg #13 which is wrong. I came back and spoke to the manager and she argued saying they just packed the two reg #13 together and must have missed the #66, basically dismissing it being as a big deal.. I stated the fact is I had to drive back here for you to fix it! .. horrible service and accountability! To follow up, THE manager Heather called me after seeing my complaint on Jersey Mikes website… Why did she call…? only to argue and lie about their performance and say “You don’t have to come back here” LOL Heather only confirmed that she is unprofessional and have ZERO INTEGRITY. Jersey Mikes have great sandwiches but I would avoid this location at all cost! Just don’t go here
Atmosphere: 3
Food: 3
Service: 1
Went in yesterday and grabbed two subs and the cashier charged me for an extra juice and an extra cookie that I did not ask for nor did I receive the item. This is not the first time this is happening In fact, this is the third time this has happened at this location where they charge for items that I did not ask for. When I went Back and ask them why they had charged me for an item that I did not receive they did not apologize.
Atmosphere: 4
Food: 4
Service: 1
This evening, 4/12/24 at 8 PM, I entered Jersy Mike's and requested a veggie sandwich. In the process of making my sandwich, the worker stopped and took the order of the customer behind me she then gave a co-worker a high five. I asked her to change her gloves, which she did. The worker began making my sandwich in conjunction with the persons in back of me, which was full of various meats I asked the worker kindly, please move my sandwich over before you touch the meat, she did. The worker cut various meats and then attempted to come back to making my veggie sandwich. I asked politely again to please change gloves and noted that she kept touching meat, then coming back to my making my sandwich. The worker said she was just going to finish the person in back of me sandwich first since I kept expecting her to go back and forth. I asked how that was fair when I was here first? If you were on both duties cutting and adding condiments, shouldn't you have just finished mine? On another note, the person in back of me said that she was waiting on her hot sanwhich and wasn't ready to move forward in the line. I turned and left the restaurant. I never had this experience when coming here. The worker was rude and unprofessional.
Service: 1
The Girls are So Sweet ? ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steaks, Portobello Mushrooms
Well, this time around I went with the large Philly steak with portobello mushrooms. It is incredible. There are other eateries that make sub sandwiches but I prefer Jersey mikes I am going through their menu item by item so far they are all fantastic. I do have two favorites. I know I will keep ordering them but I’d like to get through the menu before I go back to my favorites. I’m sure you will find yours. all you gotta do is it give it a try! Thank you to the team at Jersey Mike’s. You guys are awesome loyal customer.
Atmosphere: 5
Food: 5
Service: 5
Okay, first of all, I only started coming here because my job gave us some lil coupons. I had never been to Jersey Mike’s before then. I had a total of 3 coupons. I kept coming back not only because of that, but because of the STELLAR, TOP-NOTCH customer service, y’all! ?????? Seriously, nothing less than impeccable. The employees here are all just so kind, funny, and welcoming. I really don’t know where management found all of these amazing people, but I commend them for not just hiring anyone. Every time I come in, I feel like I’m greeted by family and it really puts such a smile on my face and sets the tone for the rest of my day (I usually come in during lunchtime around 1ish). These workers are my cousins at this point the way I feel like I’ve known them for so long ? Not to mention, their sandwiches taste FRESH! Idk, it just hits different! My favorites so far are the tuna and club sandwiches; can’t pick between the two. I’ll for sure come back every now and again ☺️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Walked in and was not greeted by the two employees standing there talking by the register, instead, some lady in the group in the back said welcome. The lady(young girl, wannabe dude) kind of took her time to acknowledge me and take my order. I’ve been eating jersey mikes for a number of years, and it seems like quality staff is hit and miss these days!
Atmosphere: 1
Food: 3
Service: 1
Walked in and was not greeted by the two employees standing there talking by the register, instead, some lady in the group in the back said welcome. The lady(young girl, wannabe dude) kind of took her time to acknowledge me and take my order. I’ve been eating jersey mikes for a number of years, and it seems like quality staff is hit and miss these days!
Atmosphere: 1
Food: 3
Service: 1
I believe her name was Summer, not only the fact she aced remembering my difficult enough sandwich (a 26 with steak and some more) she aced making it (made it almost as good as I do) and dropped a step brothers reference to top it off. Damn good job
Atmosphere: 5
Food: 5
Service: 5
Good place to spend a pleasant time
Atmosphere: 5
Food: 5
Service: 5
I specifically only trust this location service is above and beyond accuracy and cleanliness is always in point. Ive never had a bad sandwich here! Coming from Torrance im passing several closer locations to come to his location specifically. Summer Jen and Kaela really are top notch talent for food service. Good peoples.
Atmosphere: 5
Food: 5
Service: 5
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