The Crab Shack, Gardena, Tozai Plaza

Been coming here for the past 10 years and it's always been a good experience but lately, they're VERY UNDERSTAFFED and it causes their service to suck. Having 2 waiters and 1 person in the front is not working out. I think they should really consider in hiring more waiters to bring back their fast paced service. It was not like this before.

Atmosphere: 5

Food: 5

Service: 1

Really loved the peeled shrimp and crack sauce! Food came out in 5-10 min on a Thursday night

Atmosphere: 5

Food: 5

Service: 5

Everyone was very friendly n courteous

Atmosphere: 5

Food: 5

Service: 5

It took some time to be seated. The restroom needs more attention. The food was good but the waiters need to pay more attention. I asked for a bib but never brought me one. Food price it's good. Overall I rate it 4 stars.

Atmosphere: 4

Food: 4

Service: 3

The food was consistent with past visits.

Custumer Service is horrible, Employees needs to pay more attention to their tables,they need to be more friendly We were a party of 6 not even once they came around to ask if everything was ok or if we needed anything else, We had to get up ourselves and ask for refills, napkins ect ,I don't mind tipping but when I asked for my check and the audacity of the employee/waitresses saying that the tip was already included because we were a party a 6, knowing that all they did was take my order and bringing it to the table, I was pretty upset and disappointed,I was charged $40 for 0 customer service.. I don't give credit that.

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: The Crab Shack Combo 2

I use to love this place. My most recent experience, Was not satisfied. It was a young lady that was trying to be polite rude for no reason at all.The food was good. The service could be a bit better. The gentleman service were great. But the young lady needs more customer service training.

Atmosphere: 1

Food: 1

Service: 1

Love this place. But it needs more people for the customers.

Atmosphere: 5

Food: 5

Service: 3

Delicious 10/10

Atmosphere: 5

Food: 5

Service: 5

They never answer the phones.

Atmosphere: 5

Food: 5

Service: 2

The food is SOOOO GOOD!!!

Atmosphere: 4

Food: 5

Service: 4

Liked it today,solid shrimp and good experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Crab Shack Combo 2

It was a great experience with the fast service and great food. Thank you!

While their food is good. Keep in mind when you order takeout they didnt advise us but they only started preparing our order when you arrive to pick it up. We ordered at 7:30 and said would pick it up in 30 minutes, arrived a little late at 8:30 and theu still hadn't started preparing the order.

For seafood fans, this place is a treat. Their shrimp and sausage boil in Cajun butter sauce is messy but absolutely delicious. They give you gloves and bibs, which adds to the fun. It’s tucked into a strip mall so it’s easy to miss. Staff is attentive and checks in often. I’ve brought coworkers here and they’ve all been impressed.

Atmosphere: 5

Food: 5

Service: 5