Terrible service and the place looks dirty and the customer service was very bad. I have bought in other Baskin-Robbins stores and it does not compare to that place
Jensine Hayton
I spent 60$ to order three sundaes and a triple scoop of pralines and cream for my parents as a treat. Received a pint of pralines and cream and a single sundae. Will not be purchasing from Baskin Robbins again.
Sergio Perez
Bad service don't buy there, I ordered a cake for my son's birthday and the next day they called me that they would cancel my order and they didn't make my cake and it's 4 days old and they didn't refund me my money and the employees say that the owner is not there and pure excuses until today 03/03/2025 and they don't give me my money back
patrick hsu
The guy with the big guy with the cowboy belt buckle, and the other one with the neck tattoo stared me down as I walked in at 9:30pm. I get it it’s late, but I was in and out. Definitely were not friendly about it. I paid $10 for layered Oreo Sunday and got three scoops of ice cream as a result. Sprinkled some Oreos on top and put some fudge on it and called it good. I overheard the one with the belt buckle say not to put whipped cream on it because it doesn’t come with it… I’d hope if I’m paying $10 for an ice cream it would. He looked up the picture and saw whip cream on it. Probably last time I go there. Putting the blame on myself for not knowing better at this point. This place has gone downhill in price quality, and Service. If I could leave zero stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Ana Fraser
I went to Baskin-Robbins to buy an ice cream cone, two scoops on a waffle cone, which cost $11.98. The next day, I noticed that my credit card had been charged $37.67. I called Baskin-Robbins and spoke to the manager, explaining the situation and asking her to reimburse me for the $25.69 difference. The manager asked if I had a receipt, and I said no because I typically don't request a paper receipt for such a small purchase. She said she couldn't do anything about it. I assume the employee who helped me with the ice cream must have charged me for the three shakes ordered by the previous customers. Fortunately, I was able to dispute the charge with my credit card company and get my money back. Normally, I wouldn't have pursued the issue, but the manager's careless and unhelpful attitude made me want to right this wrong. Needless to say, I will not be returning to this place again.
Service: 1
Anne Marie Haeckel
It was really packed and the team behind the counter were going quick and were so nice. Great customer service :-)
Kid-friendliness: Team behind the counter were great with the kids
Atmosphere: 5
Food: 5
Service: 5
Daniel
guy with glasses didn’t hear what i said and was unprofessional and use profanity towards
Service: 1
kara saelee
The store wasn’t open till 10pm as listed. Inaccurate store hours.
coddiwompling
Very good help. Nice respectful employees
Brian
Came are at 9 oclock, closed. This is the third time I've come where they've closed WAY before their hours on their door states and on Google.
Closing early is not okay. I understand that people want to go home. But you're still paid to be there and do your job. If you're supposed to close at 9:45 PM close at 9:45. Don't lock door at 9:35 PM. As it is when you check your website you're supposed to be open till 10:00 PM. Also Google maps says 10. But your personal little sign that you slapped on the door says 9:45 so at least stick to that 9:45. Super angry not going back.
Kimberly C
Baskin-Robins ice-cream is my favorite but sadly this store is quite dirty. Makes me question the safety of the food.
Amy Dalli
The service is subpar, they often close about 10 mins early because they’re trying to close and leave sooner.. and they always run out of items like peanut Butter. Unimpressed and the team members need better customer service
Damian Jaimes
Love the cake i got.
Brian Benson
Came are at 9 oclock, closed. This is the third time I've come where they've closed WAY before their hours on their door states and on Google.
Terrible service and the place looks dirty and the customer service was very bad. I have bought in other Baskin-Robbins stores and it does not compare to that place
I spent 60$ to order three sundaes and a triple scoop of pralines and cream for my parents as a treat. Received a pint of pralines and cream and a single sundae. Will not be purchasing from Baskin Robbins again.
Bad service don't buy there, I ordered a cake for my son's birthday and the next day they called me that they would cancel my order and they didn't make my cake and it's 4 days old and they didn't refund me my money and the employees say that the owner is not there and pure excuses until today 03/03/2025 and they don't give me my money back
The guy with the big guy with the cowboy belt buckle, and the other one with the neck tattoo stared me down as I walked in at 9:30pm. I get it it’s late, but I was in and out. Definitely were not friendly about it. I paid $10 for layered Oreo Sunday and got three scoops of ice cream as a result. Sprinkled some Oreos on top and put some fudge on it and called it good. I overheard the one with the belt buckle say not to put whipped cream on it because it doesn’t come with it… I’d hope if I’m paying $10 for an ice cream it would. He looked up the picture and saw whip cream on it. Probably last time I go there. Putting the blame on myself for not knowing better at this point. This place has gone downhill in price quality, and Service. If I could leave zero stars, I would.
Atmosphere: 1
Food: 1
Service: 1
I went to Baskin-Robbins to buy an ice cream cone, two scoops on a waffle cone, which cost $11.98. The next day, I noticed that my credit card had been charged $37.67. I called Baskin-Robbins and spoke to the manager, explaining the situation and asking her to reimburse me for the $25.69 difference. The manager asked if I had a receipt, and I said no because I typically don't request a paper receipt for such a small purchase. She said she couldn't do anything about it. I assume the employee who helped me with the ice cream must have charged me for the three shakes ordered by the previous customers. Fortunately, I was able to dispute the charge with my credit card company and get my money back. Normally, I wouldn't have pursued the issue, but the manager's careless and unhelpful attitude made me want to right this wrong. Needless to say, I will not be returning to this place again.
Service: 1
It was really packed and the team behind the counter were going quick and were so nice. Great customer service :-)
Kid-friendliness: Team behind the counter were great with the kids
Atmosphere: 5
Food: 5
Service: 5
guy with glasses didn’t hear what i said and was unprofessional and use profanity towards
Service: 1
The store wasn’t open till 10pm as listed. Inaccurate store hours.
Very good help. Nice respectful employees
Came are at 9 oclock, closed. This is the third time I've come where they've closed WAY before their hours on their door states and on Google.
Restaurantji Recommends
Closing early is not okay. I understand that people want to go home. But you're still paid to be there and do your job. If you're supposed to close at 9:45 PM close at 9:45. Don't lock door at 9:35 PM. As it is when you check your website you're supposed to be open till 10:00 PM. Also Google maps says 10. But your personal little sign that you slapped on the door says 9:45 so at least stick to that 9:45. Super angry not going back.
Baskin-Robins ice-cream is my favorite but sadly this store is quite dirty. Makes me question the safety of the food.
The service is subpar, they often close about 10 mins early because they’re trying to close and leave sooner.. and they always run out of items like peanut Butter. Unimpressed and the team members need better customer service
Love the cake i got.
Came are at 9 oclock, closed. This is the third time I've come where they've closed WAY before their hours on their door states and on Google.
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