Chipotle Mexican Grill

i wish i could give 0 stars . the staff is worst they don’t know how to treat customers they were so rude i entered and the small guy working there in the opening shift told me get out we are not open he should be saying it in a polite way . atleast they should know the basic manners .

Atmosphere: 1

Food: 1

Service: 1

Stopped by the Chipotle in Gilroy and had a great experience! I ordered a burrito with carne asada, and it was absolutely delicious—perfectly seasoned, fresh, and packed with flavor. The ingredients were fresh, and everything was prepared just the way I like it. The staff was friendly, fast, and the restaurant was clean and well-organized. Definitely one of the better Chipotle locations I’ve visited. I’ll be coming back for sure!

Atmosphere: 5

Food: 5

Service: 5

better portion size when you order there but the orders are quick and easy from the app too. only thing that sucks is they are always out of the tobascos

Atmosphere: 5

Food: 5

Service: 5

After finishing my food, I looked at my receipt and realized I was charged an extra bowl that I did not order or receive. Unfortunately, by the time I realized, the store was closed, and I was scheduled to leave on a flight the next morning. As a military member, visiting my family is scarce, and I would not be able to return for some time. After multiple calls with the most frustrating and irritating automated response system, the best they would offer me was a free BOGO that would expire in a month. I never received the BOGO deal in my email and left extremely irritated from dealing with the automated system. The workers were friendly and the food was mediocre, but the customer service when trying to get help was pathetic.

Atmosphere: 4

Food: 4

Service: 4

We arrived at this location at 9pm. Despite being open for another hour they had run out of food and they were closing the kitchen for the day and they were not cooking. Our portion sizes were not only small they were scraping the bottom of the pans to make servings. We were very disappointed with the experience and the staff at this location. I understand they want to ensure they have food to take home at the end of the workday — I would have preferred that they close the location rather than shortchange paying customers.

Atmosphere: 1

Food: 1

Service: 1

A girl that worked there burnt my quesadilla and laughed about it with her coworkers and served me it. I’m a shy person and didn’t say anything about it because there was a line behind me, but isn’t it supposed to be up to them if they are at fault? my quesadilla is wasn’t edible.

Atmosphere: 4

Food: 4

Service: 2

Right off the freeway friendly service clean

Atmosphere: 5

Food: 5

Service: 5

Pretty ok for "mexican food" lol I go mabye twice a week

Atmosphere: 5

Food: 4

Service: 5

No one in front Of store so waited for someone to take order. Store was out of guacamole and they didn’t want to open a new one or make more. Two hours before a store closed it seems they would have had some for the meeting two hours.

Atmosphere: 2

Food: 2

Service: 2

Love it

First time this has happened. Usually food is pretty good. But tonight ordered a protein bowl with brown rice to go. Picked up my meal and opened it up at home. Looking forward to my meal, but today's protein bowl was off. The brown rice was hard and almost inedible
Reminded me of when rice gets cold and hardens. It bordered on being crunchy. Didn't enjoy this protein bowl at all.

Atmosphere: 4

Food: 3

Service: 4

At lunch time: I ordered the brisket one, black beans were almost gone, dried, the employee scraped the pan to get the leftovers, rice was good, there was no veggies so they skipped, and guacamole and cheese were ok and fresh.

I asked for a discount because they didn't have the veggies, cashier was like "ahhh what? We don't do that", and normally charged me.

I asked for the veggies and he goes like 10 minutes, do you want to wait? I said no, I paid $18 Dollars, and I will never come back.

Their staff should: 1/ inform us that the beans are being replaced with fresh and not scrape that dried stuff out of the pan, 2/ upon asking for veggies, inform that they are preparing fresh and suggest that I wait instead of just shrug and go to the next item, 3/ yes, do give discount if they don't have the product as announced and if the customer does not have time to wait. Overall, I felt like the item #1 above is the most important to keep with the quality they announce in the TV: 'hey we are preparing some fresh food, please wait a minute, here grab some free snack in the meantime if you like'

Atmosphere: 2

Food: 1

Service: 1

Chicken is undercooked and raw this was supposed to be my dinner so disgusting

Cold and expeditious welcome, dirty restaurant, the tables, the floor, the walls... everything was dirty. Fortunately the dishes are good.

Food: 4

Service: 2

Best portions i’ve recieved

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Chips