McDonald's
8390 Arroyo Cir, Gilroy
(408) 847-5446
Recent Reviews
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No stars at all. The new snack wrap is a total joke. This is suppose to be presented in a professional manor and look delicious. I have a video on the unveiling. I emailed corporate about this. Total rip off. Chicken was even cold too! Wilted lettuce with very little of lettuce, barely any cheese and put together like this place didn't care. I will post this video on the unveiling on the Internet so all can see.
Says it's open 24 hours on Google maps no reason to store and they are not open it neither is a drive-thru at 3:25 a.m. July 28th 2025
I don’t usually give McDonald’s a high rating but the staff here is always friendly even when you show up a few minutes before the close because Google says it’s open 24 hours. They have actually gotten my order correct every time! But watch them on the sauces they’ll forget them.
Atmosphere: 3
Food: 3
Service: 5
weird sauce rule for the nuggets but fresh food. fries are always cold tho and drive thru packed
Atmosphere: 4
Food: 3
Service: 3
CLOSED WHEN ITS LISTED AS 24 hours, arrived at 1:44am
Atmosphere: 1
Food: 1
Service: 1
Food is realllyyy awesome and The place is clean.
Atmosphere: 5
Food: 5
Service: 5
The employees were rude. My drink wasn't right so I went up to the counter. They ingonored me for almost 10 minutes then blamed me for the drink problem. Replace your staff. Very rude!
Atmosphere: 1
Food: 2
Service: 1
I placed a mobile order and ended up waiting over 15 minutes past the pickup time. When my food finally came out, half of it was missing. Then I had to wait another 10 minutes just to get my fries — and they were cold and stale. After all that waiting, I expected them to at least be hot and fresh.
To make things worse, the staff was being super rude, especially when I asked about the missing items. And honestly, the way they were policing the sauces like it was a crime to ask for one extra — it felt ridiculous. You’ve got the sauce police working back there while people are just trying to get their full orders.
While several of us waited in the lobby, the team in the back was laughing and talking instead of focusing on getting orders out. It didn’t seem like they were in any kind of rush to help customers.
All in all, the experience was really frustrating
Atmosphere: 1
Food: 1
Service: 1
Horrible servic
Atmosphere: 2
Food: 2
Service: 1
Excellent customer service. Very friendly and clean.
Restaurantji Recommends
You are not open 24 hours please change your hours online
Great service
Atmosphere: 4
Food: 4
Service: 4
I usually expect a standard experience at McDonald’s, but my recent visit was exceptionally disappointing due to the unacceptable behavior of one of your employees.
While I was standing in front of the ordering kiosk with my daughter, the cleaning staff member—his name was Blake—approached and began mopping extremely close to me, without asking me to move. I had to step aside just to allow him to continue his task.
After placing my order and returning to the car, I left my daughter inside to wait for the food. When I came back, she told me the same employee had rudely asked her, “Why are you standing here?” as if she were in his way. It was shocking that an adult staff member would treat a child this way instead of simply asking her to move with basic courtesy.
I went back into the store to address the situation calmly, asking Blake if he had spoken to my daughter that way. Instead of responding appropriately, he became aggressive, stepping close to my face and yelling things like “Are you trying to get some trouble?” and even threatened me with “I can beat your ass in 5 seconds.”
This level of hostility and unprofessionalism is not something I expect from any employee, let alone one representing a global brand like McDonald’s. I immediately sought out the manager on duty and asked for information on how to file a formal complaint.
I sincerely hope this incident is taken seriously. No customer—or their child—should be subjected to intimidation, threats, or verbal abuse simply for being present in the restaurant.
Atmosphere: 1
Food: 3
Service: 1
This place was a last ditch effort 2 eat b4 get-n on the freeway.
Atmosphere: 4
Food: 4
Service: 4
All ordering is done on huge tablets at this location. At least they have headphone port for visually impaired people. However the removal of human factor really lowers the experience.
Atmosphere: 3
Food: 3
Service: 3
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