I have to give 5 stars because of the customer service here. It was my bf's birthday so we were looking forward to getting his free birthday pretzel however it wasn't showing up on our app to redeem. When we told the employee Rico this, he automatically said "it's okay! I'll just honor it for you" with such a big smile on his face. He even willingly added a dipping sauce when he didn't have to so that was super sweet. Highly recommend the sweet almond pretzel with caramel sauce. The pretzel was the perfect chewiness and sweetness & was complemented so well by the sauce!
Carryann Juico
Rico Goco is the Best Manager that Auntie Anne has ever hired. Look for him in Glendalen Mall.
nunila n.
We just went to auntie Anne's in the galleria, and completely love, their pretzels and caramel dipping... cheese dippings ..the person who help us is Rico Coco, and he is absolutely adorable ,kind ,very nice and prompt ..loved this place..
Harmony Miller
My pretzel was burnt :( and staff was rude
Alexis Olmedo
So bad packs not fresh and mangers are bad at there job
Ghostcode_ 123
So bad packs not fresh and mangers are bad at there job
Mark Stokes
1st time here. Think it's probably better than Wetzel's. More pepperoni on the pretzel and fresh. Young man at the counter was nice and helpful.
Lauren C.
Delicious as always. I especially love the Dragonfruit mixer from Auntie Anne's and the Strawberries and Cream frappe from the Cinnabon side. My favorite pretzel is definitely the almond one. Austin J. is the best worker there in my opinion. Everything he makes tastes absolutely perfect.
Usually come here pretty often and have good experiences. Except for the one time I was helped by a man named Austin J, a white heavy set man, Incase it's not his name on my receipt. He was rude and didn't want to do simple things like add whipped cream to my coffee even though it's always been done for me before. Claimed it was for only one specific coffee drink that I wasn't getting, that's fine. But then he skipped the caramel that is suppose to be in the drink I did order. When I asked him why I got my drink half done he just made it again. For someone who is a stickler for the rules he was carless when fulfilling my order. I got the feeling he was a manager of some sort but was not very good at his job. Could benefit from a retraining more than any other staff member there. Don't think I'd revisit if he's there!
Hrach Torosyan
Trash service careless idiots
Chrisie Wilkinson
Very polite staff and yummy pretzels!
Deborah N.
Stopped by the Glendale Galleria location on Thursday to order two pretzels. There were no customers and 3 employees were in the store. When I placed my order, I was told it would take 10 minutes. Ok, fine.It actually took 20 minutes and I understand that they are making them but at least make sure they tasted good.The pretzels did not taste fresh and did not have much of a sour cream & onion flavor. That was disappointing considering the cost and the wait for the order, not to mention not having the opportunity to order from the store for months and have the experience turn out below standard.Not sure if I would be back.
Amazing staff, fresh pretzels and they just added Smoothies! The Orange Smoothie is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Very bad coffee.Dry cinnabons.
Atmosphere: 3
Food: 1
Service: 3
I have to give 5 stars because of the customer service here. It was my bf's birthday so we were looking forward to getting his free birthday pretzel however it wasn't showing up on our app to redeem. When we told the employee Rico this, he automatically said "it's okay! I'll just honor it for you" with such a big smile on his face. He even willingly added a dipping sauce when he didn't have to so that was super sweet. Highly recommend the sweet almond pretzel with caramel sauce. The pretzel was the perfect chewiness and sweetness & was complemented so well by the sauce!
Rico Goco is the Best Manager that Auntie Anne has ever hired. Look for him in Glendalen Mall.
We just went to auntie Anne's in the galleria, and completely love, their pretzels and caramel dipping... cheese dippings ..the person who help us is Rico Coco, and he is absolutely adorable ,kind ,very nice and prompt ..loved this place..
My pretzel was burnt :( and staff was rude
So bad packs not fresh and mangers are bad at there job
So bad packs not fresh and mangers are bad at there job
1st time here. Think it's probably better than Wetzel's. More pepperoni on the pretzel and fresh. Young man at the counter was nice and helpful.
Delicious as always. I especially love the Dragonfruit mixer from Auntie Anne's and the Strawberries and Cream frappe from the Cinnabon side. My favorite pretzel is definitely the almond one. Austin J. is the best worker there in my opinion. Everything he makes tastes absolutely perfect.
Restaurantji Recommends
Usually come here pretty often and have good experiences. Except for the one time I was helped by a man named Austin J, a white heavy set man, Incase it's not his name on my receipt. He was rude and didn't want to do simple things like add whipped cream to my coffee even though it's always been done for me before. Claimed it was for only one specific coffee drink that I wasn't getting, that's fine. But then he skipped the caramel that is suppose to be in the drink I did order. When I asked him why I got my drink half done he just made it again. For someone who is a stickler for the rules he was carless when fulfilling my order. I got the feeling he was a manager of some sort but was not very good at his job. Could benefit from a retraining more than any other staff member there. Don't think I'd revisit if he's there!
Trash service careless idiots
Very polite staff and yummy pretzels!
Stopped by the Glendale Galleria location on Thursday to order two pretzels. There were no customers and 3 employees were in the store. When I placed my order, I was told it would take 10 minutes. Ok, fine.It actually took 20 minutes and I understand that they are making them but at least make sure they tasted good.The pretzels did not taste fresh and did not have much of a sour cream & onion flavor. That was disappointing considering the cost and the wait for the order, not to mention not having the opportunity to order from the store for months and have the experience turn out below standard.Not sure if I would be back.
Very polite staff and yummy pretzels!