Terrible experience due to allergic reaction. Visited for dinner with five others. Ordered mezze items, told the waiter about my nut allergy, and asked if any dishes had nuts. He said two of the items we were interested in did have nuts, so we asked for two others instead and he assured us those would be safe. The food came, yet two of the dishes still had nuts! The nuts were there not just as traces but as main ingredients. I had an anaphylactic reaction, not quite requiring an Epi-Pen, but needing an urgent trip to the CVS around the corner to buy Benadryll to quell the reaction. I was okay but my next day was strongly impacted due to residual swelling of the face and throat.At the time we had talked to the waiter but he denied that any dishes had nuts. We spoke to another employee that confirmed nuts were in the dishes and offered surprise that the waiter would've recommended these dishes. It is disappointing that the waiter didn't know about the contents of the dishes he was recommending, nor did he bother to check with the kitchen.I called the restaurant the next day to speak with the manager about the experience. I wasn't looking to complain or demand a refund but to urge the restaurant to take allergies more seriously so others wouldn't have similar experiences. The hostess said the manager was too busy to talk but she took down my number and assured me that the manager would follow up in two days to discuss and make things right. He never did, which I found very disappointing. I have had close calls before - it is a risk I take by dining out - but overall this restaurant was extraordinarily careless in their recommendations and disrespectful in not owning up to their mistake.Dietary restrictions: Be careful dining here if you have a nut allergy. The waiter did not know the contents of the dishes on the menu and served nuts to an allergic individual within our party.
Atmosphere: 1
Food: 1
Service: 1
Angel Cuevas
Everything we had was very good. Especially the liver with onions. The service was also phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Anna A
Carousel Restaurant truly stands out as an exceptional dining spot in our city. Every visit here is like a celebration, filled with a sense of warmth and meticulous care woven into each dish. The menu is extraordinarily flavorful, offering a vast selection that invites you to explore new plates daily. The commitment to culinary excellence is evident, with each bite reflecting the love and effort put into the food.The desserts at Carousel are nothing short of miraculous. Each one is a slice of paradise, crafted to perfection, making it a must-try for anyone who dines here. The service is equally impressive, with staff members who are not only skilled but also incredibly passionate about their work. A special mention must go to Amen, whose bright personality and attentive service significantly enhance the dining experience.The chefs and service team at Carousel deserve immense praise for creating such a welcoming and enjoyable atmosphere. It’s a place where every meal feels like a special occasion, thanks to the high quality of both the food and the people who serve it.Additionally, Carousel offers catering and organizes parties, handling each event with the same level of excellence and attention to detail found in their restaurant service. I highly recommend them for any occasion, confident that they will bring the same standard of perfection.Thank you to everyone at Carousel Restaurant for consistently making our dining experiences memorable. Your dedication to excellence makes this restaurant a cherished gem in our community.
Atmosphere: 5
Food: 5
Service: 5
Barbara Fong
Lovely place but the food quality is not as expected
Atmosphere: 5
Food: 4
Service: 5
Linet Piri
I am so very disappointed with poor customer service and waitresses! First, It was a lot of noise over there and very crowded if you looking for high class restaurant this isn’t here. Second, i wanted to order drink and ask waiters for helping me to find my favorite drink but she could’t help me just staring at me! She didn’t even know what i am trying to order which is negative point. At the end, my friend paid tip for both of us and I didn’t add any tip in my pay check but they charged me and when i called back for refund the man who picked up the phone was very rude. Overall i don’t recommended people this place.
Atmosphere: 1
Food: 2
Service: 1
Roy Roy
AYMAN is the best waiter in this restaurant. He’s friendly and professional and has great customer service. Other waiters and waitresses needs some attitude adjustments.
Atmosphere: 4
Food: 4
Service: 4
Rosemary Ghattas
Loved the food and the atmosphere but most of all our server! Hrair was so sweet and funny. He made sure we were comfortable and taken care of. We will definitely be coming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kebbeh Kofta, Raw Kibbeh Hummus and Fattoush Salad, House Cabbage Salad, Cheese Boreg, Muhammara
Gil Flores
Good for lunch.
Adam M
Excellent food. Friendly service.
Atmosphere: 2
Food: 4
Service: 4
John A
This place is one of the best middle eastern place to experience Lebanese armenian food. Hafleh beirut family meal will bring out all the appetizers and three kinds of dinner with is more than enough per person and a greqt deal in this crazy inflation. Covid slowed doen the establishment a bit but now it's up an full all the time and the chef is doing a great job bringing back the delicious food. 30 to 50 per person if you don't drink alcohol.
Probably one of the best spots in the US for Syrian/Lebense/Arminian
Atmosphere: 5
Food: 5
Service: 5
Adnan Fakih
Excellent Lebanese food surrounded by the great Lebanese cultural
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kebbeh Kofta, Raw Kibbeh Hummus and Fattoush Salad, Muhammara
angel diaz
Delicious! The grape leaves are incredible and I’ve tried several different kinds of grape
Atmosphere: 5
Food: 5
Service: 5
Prosy Delacruz
Great food.
Atmosphere: 4
Food: 5
Service: 5
DanielG
Large menu with lots of options well outside the reach of most middle eastern restaurants, and more available off menu. Very welcoming for larger groups and family style sharing. A great experience!
Terrible experience due to allergic reaction. Visited for dinner with five others. Ordered mezze items, told the waiter about my nut allergy, and asked if any dishes had nuts. He said two of the items we were interested in did have nuts, so we asked for two others instead and he assured us those would be safe. The food came, yet two of the dishes still had nuts! The nuts were there not just as traces but as main ingredients. I had an anaphylactic reaction, not quite requiring an Epi-Pen, but needing an urgent trip to the CVS around the corner to buy Benadryll to quell the reaction. I was okay but my next day was strongly impacted due to residual swelling of the face and throat.At the time we had talked to the waiter but he denied that any dishes had nuts. We spoke to another employee that confirmed nuts were in the dishes and offered surprise that the waiter would've recommended these dishes. It is disappointing that the waiter didn't know about the contents of the dishes he was recommending, nor did he bother to check with the kitchen.I called the restaurant the next day to speak with the manager about the experience. I wasn't looking to complain or demand a refund but to urge the restaurant to take allergies more seriously so others wouldn't have similar experiences. The hostess said the manager was too busy to talk but she took down my number and assured me that the manager would follow up in two days to discuss and make things right. He never did, which I found very disappointing. I have had close calls before - it is a risk I take by dining out - but overall this restaurant was extraordinarily careless in their recommendations and disrespectful in not owning up to their mistake.Dietary restrictions: Be careful dining here if you have a nut allergy. The waiter did not know the contents of the dishes on the menu and served nuts to an allergic individual within our party.
Atmosphere: 1
Food: 1
Service: 1
Everything we had was very good. Especially the liver with onions. The service was also phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Carousel Restaurant truly stands out as an exceptional dining spot in our city. Every visit here is like a celebration, filled with a sense of warmth and meticulous care woven into each dish. The menu is extraordinarily flavorful, offering a vast selection that invites you to explore new plates daily. The commitment to culinary excellence is evident, with each bite reflecting the love and effort put into the food.The desserts at Carousel are nothing short of miraculous. Each one is a slice of paradise, crafted to perfection, making it a must-try for anyone who dines here. The service is equally impressive, with staff members who are not only skilled but also incredibly passionate about their work. A special mention must go to Amen, whose bright personality and attentive service significantly enhance the dining experience.The chefs and service team at Carousel deserve immense praise for creating such a welcoming and enjoyable atmosphere. It’s a place where every meal feels like a special occasion, thanks to the high quality of both the food and the people who serve it.Additionally, Carousel offers catering and organizes parties, handling each event with the same level of excellence and attention to detail found in their restaurant service. I highly recommend them for any occasion, confident that they will bring the same standard of perfection.Thank you to everyone at Carousel Restaurant for consistently making our dining experiences memorable. Your dedication to excellence makes this restaurant a cherished gem in our community.
Atmosphere: 5
Food: 5
Service: 5
Lovely place but the food quality is not as expected
Atmosphere: 5
Food: 4
Service: 5
I am so very disappointed with poor customer service and waitresses! First, It was a lot of noise over there and very crowded if you looking for high class restaurant this isn’t here. Second, i wanted to order drink and ask waiters for helping me to find my favorite drink but she could’t help me just staring at me! She didn’t even know what i am trying to order which is negative point. At the end, my friend paid tip for both of us and I didn’t add any tip in my pay check but they charged me and when i called back for refund the man who picked up the phone was very rude. Overall i don’t recommended people this place.
Atmosphere: 1
Food: 2
Service: 1
AYMAN is the best waiter in this restaurant. He’s friendly and professional and has great customer service. Other waiters and waitresses needs some attitude adjustments.
Atmosphere: 4
Food: 4
Service: 4
Loved the food and the atmosphere but most of all our server! Hrair was so sweet and funny. He made sure we were comfortable and taken care of. We will definitely be coming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kebbeh Kofta, Raw Kibbeh Hummus and Fattoush Salad, House Cabbage Salad, Cheese Boreg, Muhammara
Good for lunch.
Excellent food. Friendly service.
Atmosphere: 2
Food: 4
Service: 4
This place is one of the best middle eastern place to experience Lebanese armenian food. Hafleh beirut family meal will bring out all the appetizers and three kinds of dinner with is more than enough per person and a greqt deal in this crazy inflation. Covid slowed doen the establishment a bit but now it's up an full all the time and the chef is doing a great job bringing back the delicious food. 30 to 50 per person if you don't drink alcohol.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Probably one of the best spots in the US for Syrian/Lebense/Arminian
Atmosphere: 5
Food: 5
Service: 5
Excellent Lebanese food surrounded by the great Lebanese cultural
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kebbeh Kofta, Raw Kibbeh Hummus and Fattoush Salad, Muhammara
Delicious! The grape leaves are incredible and I’ve tried several different kinds of grape
Atmosphere: 5
Food: 5
Service: 5
Great food.
Atmosphere: 4
Food: 5
Service: 5
Large menu with lots of options well outside the reach of most middle eastern restaurants, and more available off menu. Very welcoming for larger groups and family style sharing. A great experience!