I hate coming here because the customer service is so bad and most of the workers here a rude but there is one employee who definitely deserves some recognition her name is Theresa. She is literally the only person who has the best attitude and doesn't give you any hard time about ordering any kind of extra Salsa. Her attitude is just so awesome and welcoming and I wish most places had people like her. She's the only reason why I keep coming back to this location if she wasn't there I wouldn't go.
Vincenzo
Got two double chicken bowls (different varieties) and both were excellent. Chicken breast perfectly seasoned and good quality. Bowl was large and fully loaded with chicken lettuce, salsa, corn, avocado and other stuff. Chicken tortilla soup very good as well. Healthy fast food for sure. We don't have el Pollo loco in Hawaii so we always stop here when visiting LA.
Karina A
Everything was very good, except the Mac and cheese . It tasted like it was just melted cheese and chewed pasta. And the bag of chips provided, seemed like they ran out . It was like less than 10 chips.
Atmosphere: 5
Food: 4
Service: 5
Fernando Osorio
The best of the best Pollo
Atmosphere: 5
Food: 5
Service: 5
DodgeCharger
Lady who works at night, i don’t know her name, but she’s some older Latina lady who can bearly speak any English, works the drive thru whenever she’s there, mind you im Mexican also, is always rude and giving ppl attitudes whenever they ask for napkins, sauces or stuff. She literally dropped my soda inside my car, I never had this issue and I always go there, but whoever is in charge needs to fire her or give her a warning atleast because for some reason this lady thinks she can do whatever she wants and treat ppl how she wants without facing consequences. She’s been working there for years at first she was in the morning shift but now I see her sometimes at night. Shes going to become a liability one day to the wrong individual if she doesn’t fix her little attitude.
Atmosphere: 2
Food: 4
Service: 1
MATHEW WILLIAMS
Chicken dinner chicken dinner great chicken dinner deals. My wife and I enjoyed the service they provide. You can now place your own order, self service.
Atmosphere: 4
Food: 5
Service: 5
Kaneda
They got a raise and the service got worse
Atmosphere: 1
Service: 1
Fabian B
I dont.like the ordering process no directions or nothing that indicates now I have to order with screen.
Atmosphere: 1
Food: 4
Service: 1
Roxana Martinez
I always have a great time when I go to El Pollo Loco. With a variety of sides, there's always something for everyone, and the chicken is always cooked to perfection.
Picked up 3 big family meals today. Chicken, Mac n Cheese , Rice, Beans, Tortillas, Salads. Service and food always pretty good. They gave us a bunch of cilantro dressing green and red salsa. The beans were half juice minimum beans. Maybe ran short
Food: 3
Service: 4
Fred Flores
The employees at Pollo Loco are friendly. The food, which is mainly chicken and side dishes, such as beans, mashed potatoes, Cole slaw, cheese macaroni, tortillas, ect. The Churros are quite tasty and the sauces such as Pico de Gallo and a green sauce are delicious. My favorite order is the Avocado chicken burrito, with prices being okay.
Atmosphere: 4
Food: 5
Service: 5
Andy Yan
The cashier literally put his hand in the salad while preparing the order.
First: No gloves while preparing and touching the food with hands later someone's gone eat that food Second : Rude
Take seriously your business and job
Atmosphere: 1
Food: 1
Service: 1
AnDrEw'S leNS
We came at the door but the man said that work there say they are close and told me to go to drive through signaling me where to go,,,and so I went and walk there, but when I was in the speaker, nobody answers,,I ask multiple times, nobody answers,,,so I went back to get my car and then went back and finally this guy answered. What's upsetting is he could have answered me earlier and tells me that I cannot order if I'm not inside my car,,,he just ignored me IN SILENCE and I could have saved 15 mins if he told me I can't do it that way...my kids were already hungry,,, I respect rules but at least he could have said something and not just ignore me in the beginning...in the first place he was the one who pointed me to turn around and go to drive through to order...I was interpreting it differently....when we got the food, no smiles, no hello, no thank you,,,we even Siad thank you....we're so glad we don't live here and we have to deal with this guy again and again,,as el pollo loco is always our restaurant every week.
Geena
The guy at the drive thru was rude. Get some customer service skills for these young people don't they understand without us they don't have a job.
I hate coming here because the customer service is so bad and most of the workers here a rude but there is one employee who definitely deserves some recognition her name is Theresa. She is literally the only person who has the best attitude and doesn't give you any hard time about ordering any kind of extra Salsa. Her attitude is just so awesome and welcoming and I wish most places had people like her. She's the only reason why I keep coming back to this location if she wasn't there I wouldn't go.
Got two double chicken bowls (different varieties) and both were excellent. Chicken breast perfectly seasoned and good quality. Bowl was large and fully loaded with chicken lettuce, salsa, corn, avocado and other stuff. Chicken tortilla soup very good as well. Healthy fast food for sure. We don't have el Pollo loco in Hawaii so we always stop here when visiting LA.
Everything was very good, except the Mac and cheese . It tasted like it was just melted cheese and chewed pasta. And the bag of chips provided, seemed like they ran out . It was like less than 10 chips.
Atmosphere: 5
Food: 4
Service: 5
The best of the best Pollo
Atmosphere: 5
Food: 5
Service: 5
Lady who works at night, i don’t know her name, but she’s some older Latina lady who can bearly speak any English, works the drive thru whenever she’s there, mind you im Mexican also, is always rude and giving ppl attitudes whenever they ask for napkins, sauces or stuff. She literally dropped my soda inside my car, I never had this issue and I always go there, but whoever is in charge needs to fire her or give her a warning atleast because for some reason this lady thinks she can do whatever she wants and treat ppl how she wants without facing consequences. She’s been working there for years at first she was in the morning shift but now I see her sometimes at night. Shes going to become a liability one day to the wrong individual if she doesn’t fix her little attitude.
Atmosphere: 2
Food: 4
Service: 1
Chicken dinner chicken dinner great chicken dinner deals. My wife and I enjoyed the service they provide. You can now place your own order, self service.
Atmosphere: 4
Food: 5
Service: 5
They got a raise and the service got worse
Atmosphere: 1
Service: 1
I dont.like the ordering process no directions or nothing that indicates now I have to order with screen.
Atmosphere: 1
Food: 4
Service: 1
I always have a great time when I go to El Pollo Loco. With a variety of sides, there's always something for everyone, and the chicken is always cooked to perfection.
Parking: Lots of parking spaces
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Great services! staff was very polite
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Picked up 3 big family meals today. Chicken, Mac n Cheese , Rice, Beans, Tortillas, Salads. Service and food always pretty good. They gave us a bunch of cilantro dressing green and red salsa. The beans were half juice minimum beans. Maybe ran short
Food: 3
Service: 4
The employees at Pollo Loco are friendly.
The food, which is mainly chicken and side
dishes, such as beans, mashed potatoes, Cole slaw, cheese macaroni, tortillas, ect. The Churros are quite tasty and the sauces such as Pico de Gallo and a green sauce are delicious. My favorite order is the Avocado chicken burrito, with prices being okay.
Atmosphere: 4
Food: 5
Service: 5
The cashier literally put his hand in the salad while preparing the order.
First: No gloves while preparing and touching the food with hands later someone's gone eat that food
Second : Rude
Take seriously your business and job
Atmosphere: 1
Food: 1
Service: 1
We came at the door but the man said that work there say they are close and told me to go to drive through signaling me where to go,,,and so I went and walk there, but when I was in the speaker, nobody answers,,I ask multiple times, nobody answers,,,so I went back to get my car and then went back and finally this guy answered. What's upsetting is he could have answered me earlier and tells me that I cannot order if I'm not inside my car,,,he just ignored me IN SILENCE and I could have saved 15 mins if he told me I can't do it that way...my kids were already hungry,,, I respect rules but at least he could have said something and not just ignore me in the beginning...in the first place he was the one who pointed me to turn around and go to drive through to order...I was interpreting it differently....when we got the food, no smiles, no hello, no thank you,,,we even Siad thank you....we're so glad we don't live here and we have to deal with this guy again and again,,as el pollo loco is always our restaurant every week.
The guy at the drive thru was rude. Get some customer service skills for these young people don't they understand without us they don't have a job.
Food: 3
Service: 1
Recommended dishes: Tostada Chicken Salad
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