I am extremely disappointed by the treatment my son received at Fresco Ristorante on November 11, (Veterans Day) 2025. He had placed an online order and arrived to pick it up, only to be told by the employees that his order was an “error” due to a private event taking place. Despite showing proof of his confirmed online order and payment, the staff responded with visible frustration and dismissive attitudes.
A female employee eventually called for the manager, who came out visibly irritated. Rather than addressing the issue with professionalism or empathy, the manager used exaggerated hand gestures while speaking, clearly attempting to express disapproval and establish dominance. His tone and demeanor were unnecessarily hostile and confrontational.
When my son calmly explained that he had already paid for his order, the manager was reluctant to issue a refund from their establishment, insisting instead that my son should “contact your bank.” When my son pointed out that this was unreasonable and that the restaurant should handle the refund directly, the manager became even more agitated and argumentative — in front of guests attending the private event. Eventually, he begrudgingly handed my son $20 in cash and walked away. Moments later, the same female employee returned and rudely said, “Why are you still here? You got your money.”
This behavior was highly unprofessional and disrespectful, especially considering that the issue arose entirely from the restaurant’s own lack of communication. It was embarrassing and disheartening to witness such disregard for basic courtesy and accountability.
It makes me question whether my son was treated this way because he is a young man (and other reasons), or if this is how the establishment typically treats customers they feel shouldn’t be there. Either way, it reflects very poorly on their management and customer service culture.
I urge anyone considering dining at Fresco Ristorante to pay close attention to how they treat their patrons — regardless of age, gender, background, or appearance. Respect and professionalism should be standard in any restaurant, yet this experience suggests otherwise.
While I would like to think this was an isolated incident, the demeanor and maturity of the staff involved lead me to believe this type of behavior may be routine and tolerated within the establishment.
I can 100% guarantee things would have been different if I was there when this happened.
Atmosphere: 1
Service: 1
Carena Kinney
I have been coming here for over 10+ years and everytime it just gets better and better. Absolutely love the bowtie pasta, has to be one of the best I have ever tasted. The owners are the best and always ready to host. Definitely recommend this place for special occasions and company functions.
Atmosphere: 5
Food: 5
Service: 5
Art Avet
I had an absolutely outstanding experience at this restaurant! From the moment we walked in, the staff was warm, welcoming, and attentive without ever being overbearing.
Now, the food… simply incredible. Every dish was beautifully presented, full of flavor, and made with fresh, high-quality ingredients. The atmosphere was inviting and comfortable, making it great for a special occasion.
I can’t recommend it enough. If you’re looking for a spot that will impress you from start to finish, this is it!
Atmosphere: 5
Food: 5
Service: 5
Jacquelene Mkrtchyan
Where do I begin!? My family & I have had a couple events at Fresco, such as Bridal Showers & Birthdays. The service is near perfect, the food is amazing & the owner has the biggest heart. Fresco had recently catered my graduation party & the food was absolutely delicious. They have such a wide variety of food to choose from. Their Italian menu items are 10/10 & the seafood tower is extremely fresh. You can easily tell that the chef pays attention to detail. I am a very picky eater & that's why I have recommended this restaurant to friends & family.
Atmosphere: 5
Food: 5
Service: 5
Peter Mojassamian
This is not a regular restaurant anymore, it's mostly rented out for private parties. Atmosphere could be 2 or 3.
Atmosphere: 2
Food: 4
Service: 3
Artour Martirosyan
Always great service and food. Definitely a recommended venue.
Atmosphere: 5
Food: 5
Service: 5
Maher Michael
Very nice restaurant. Friendly staffBut the parking is very difficult
Parking: Hard to find a spot on your ownValet was available at $15
Atmosphere: 5
Food: 5
Service: 5
Ihsan Munir
Ton of food ...very tasty.
Atmosphere: 4
Food: 5
Service: 5
george demirchyan
Fresco Ristorante has good food, great service and for a small banquet hall it sure makes up in atmosphere.
Atmosphere: 5
Food: 5
Service: 5
La Tanya Rockhelle
Very nice ambiance..staff was very professional and the did was Esquisite
I am extremely disappointed by the treatment my son received at Fresco Ristorante on November 11, (Veterans Day) 2025. He had placed an online order and arrived to pick it up, only to be told by the employees that his order was an “error” due to a private event taking place. Despite showing proof of his confirmed online order and payment, the staff responded with visible frustration and dismissive attitudes.
A female employee eventually called for the manager, who came out visibly irritated. Rather than addressing the issue with professionalism or empathy, the manager used exaggerated hand gestures while speaking, clearly attempting to express disapproval and establish dominance. His tone and demeanor were unnecessarily hostile and confrontational.
When my son calmly explained that he had already paid for his order, the manager was reluctant to issue a refund from their establishment, insisting instead that my son should “contact your bank.” When my son pointed out that this was unreasonable and that the restaurant should handle the refund directly, the manager became even more agitated and argumentative — in front of guests attending the private event. Eventually, he begrudgingly handed my son $20 in cash and walked away. Moments later, the same female employee returned and rudely said, “Why are you still here? You got your money.”
This behavior was highly unprofessional and disrespectful, especially considering that the issue arose entirely from the restaurant’s own lack of communication. It was embarrassing and disheartening to witness such disregard for basic courtesy and accountability.
It makes me question whether my son was treated this way because he is a young man (and other reasons), or if this is how the establishment typically treats customers they feel shouldn’t be there. Either way, it reflects very poorly on their management and customer service culture.
I urge anyone considering dining at Fresco Ristorante to pay close attention to how they treat their patrons — regardless of age, gender, background, or appearance. Respect and professionalism should be standard in any restaurant, yet this experience suggests otherwise.
While I would like to think this was an isolated incident, the demeanor and maturity of the staff involved lead me to believe this type of behavior may be routine and tolerated within the establishment.
I can 100% guarantee things would have been different if I was there when this happened.
Atmosphere: 1
Service: 1
I have been coming here for over 10+ years and everytime it just gets better and better. Absolutely love the bowtie pasta, has to be one of the best I have ever tasted. The owners are the best and always ready to host. Definitely recommend this place for special occasions and company functions.
Atmosphere: 5
Food: 5
Service: 5
I had an absolutely outstanding experience at this restaurant! From the moment we walked in, the staff was warm, welcoming, and attentive without ever being overbearing.
Now, the food… simply incredible. Every dish was beautifully presented, full of flavor, and made with fresh, high-quality ingredients. The atmosphere was inviting and comfortable, making it great for a special occasion.
I can’t recommend it enough. If you’re looking for a spot that will impress you from start to finish, this is it!
Atmosphere: 5
Food: 5
Service: 5
Where do I begin!? My family & I have had a couple events at Fresco, such as Bridal Showers & Birthdays. The service is near perfect, the food is amazing & the owner has the biggest heart. Fresco had recently catered my graduation party & the food was absolutely delicious. They have such a wide variety of food to choose from. Their Italian menu items are 10/10 & the seafood tower is extremely fresh. You can easily tell that the chef pays attention to detail. I am a very picky eater & that's why I have recommended this restaurant to friends & family.
Atmosphere: 5
Food: 5
Service: 5
This is not a regular restaurant anymore, it's mostly rented out for private parties.
Atmosphere could be 2 or 3.
Atmosphere: 2
Food: 4
Service: 3
Always great service and food. Definitely a recommended venue.
Atmosphere: 5
Food: 5
Service: 5
Very nice restaurant. Friendly staffBut the parking is very difficult
Parking: Hard to find a spot on your ownValet was available at $15
Atmosphere: 5
Food: 5
Service: 5
Ton of food ...very tasty.
Atmosphere: 4
Food: 5
Service: 5
Fresco Ristorante has good food, great service and for a small banquet hall it sure makes up in atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Very nice ambiance..staff was very professional and the did was Esquisite
Restaurantji Recommends
Delicious!
Nice place for events. Friendly staff
aside from the food being absolutely the best, the atmosphere,the people, the service is second to none. great place to take the family.
aside from the food being absolutely the best, the atmosphere,the people, the service is second to none. great place to take the family.
Geeta satyapal is best servise and every each brand viste for norej
Loading...