Today, around 3:30 pm, I had a very unpleasant experience at this Jack in the Box location. I came in with an elderly person with a disability and a 5-year-old child to buy our lunch. From the very beginning, I informed the shift manager, Liz, that I would be using a promotional coupon and showed it to her. Her response was a flat refusal, delivered in a rude and unprofessional tone, claiming that “she couldn’t process orders with coupons.”
What makes this even more frustrating is that just two days earlier, I visited this exact same location, ordered the exact same items with the exact same type of coupon, and the shift manager at that time (a very polite gentleman) processed it without any issues. This clearly shows there is no consistency in the service or policies—it all depends on the mood or willingness of whoever is in charge.
Her attitude towards us was completely inappropriate, especially considering that I was accompanied by an elderly person with a disability and a small child, who had to witness an uncomfortable and unnecessary situation. There was no attempt to assist us or find a solution—just a blunt refusal and a total lack of empathy.
Jack in the Box is a well-known brand, but situations like this damage its reputation. Proper customer service training and consistency in applying policies are essential. I hope upper management addresses this matter, because today I left feeling extremely disappointed and with the impression that we were discriminated against simply for trying to use a legitimate promotion.
Atmosphere: 5
Food: 5
Service: 1
Christian Perez
Fire food
Atmosphere: 5
Food: 5
Service: 5
Julie Y
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Jesse Alvarez
Great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
Abe Lincon
They are so slow I waited over 10 min for my coffee already at the window and they still got my order wrong this jack is the worst in town at $20 an hour you should get better
Atmosphere: 1
Food: 1
Service: 1
Danny Gonzalez
Although I Went At 2am The Service Was Perfect. Jessica Who Took My Order Was Clear, She Had A Great Attitude And She Got My Order Correct.
The Outside Parking And Drive-thru Had Many Bright Lights Which Was Safe & Inviting. The Parking lot And Drive-thru Were Very Clean Which Also Is Very Inviting.
Great Job Inside & Out For This Jack N The Box Location 👍
Atmosphere: 5
Food: 5
Service: 5
Artour Aghanoorian
Great service 👏 👍 👌
Atmosphere: 5
Food: 5
Service: 5
Yojana Pinto
If I can give 0 stars I would. When I asked “Mario “ to separate two items from me he said he couldn’t because it was bagged already and that I can do it myself. Proceeded to say “ bro you ain’t the only one on the line “ when I asked for his name he said “ mario I’m in charge for the night .” I work in the fast food industry and this is not how you treat a customer!
Service: 1
Edward Lemus
Good quick place to get breakfast at quick pace got ice coffee ☕ with jr Bacon 🥓 cheeseburger delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Richard Velez
What can I say but good luck with this place. I did not get for what I paid for I ordered a double ,hamburger fresh out of the grill. And the product was they had an old hamburger they slap lots of oil or grease on it So the dilution was it was specially made well done In what was the receipt was an old Burgess. Reheat it with oil I asked for extra lettuce and onions I pay for it I didn't get it I paid for it But I didn't get it I'm going to give it a year away from Jack In The Box. This always an issues with various Jacks in a box Especially from cold french fries. Or burnt french fries Or undercooked french fries You know the one that you can see with the white of the fry Or. jackpot perfect fries But they forgot the salt I'm done with Jack in the Box 03/26/2025
Terrible service here. I ordered two Jumbo Jacks and waited for more than twenty minutes to get my food. I was the only one inside. They continued to service drive thru and door dash customers while I just stood there waiting. Chaotic and unorganized environment. No managers in charge of anything there. Also, you cannot use the App to order deals in the store. You have to order and pay online only. What's the point. Never going back. Sorry Jack.
James Jackson
Home style ranch chicken sandwich was no good. The amount of bacon was very disappointing, no ranch, and small piece of chicken very disappointed in the whole experience.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breakfast Jack, Breakfast Jack Combo
Miguel Garcia
It's what The Doctor Ordered but w/a posted Appetizing menu, Munchies for the fast food eating delight 😊
Parking: Handicap ♿️ acceptable
Wheelchair accessibility: There's a ramp wheelchair acceptable
Food excelent, is teen serving and handling the drive through. So what can you expect. And I did drive through
Food: 5
Service: 3
Recommended dishes: Burger, Curly Fries
Kevin Matré
I’ve been coming to this location for over 10 years and it had always been great, not sure what’s happened to change that in the last few months. My orders are consistently made incorrectly (usually missing ingredients), and they no longer give me all of the sauces that I request when they used to never short me. I definitely don’t come by as often as I used to…
Today, around 3:30 pm, I had a very unpleasant experience at this Jack in the Box location. I came in with an elderly person with a disability and a 5-year-old child to buy our lunch. From the very beginning, I informed the shift manager, Liz, that I would be using a promotional coupon and showed it to her. Her response was a flat refusal, delivered in a rude and unprofessional tone, claiming that “she couldn’t process orders with coupons.”
What makes this even more frustrating is that just two days earlier, I visited this exact same location, ordered the exact same items with the exact same type of coupon, and the shift manager at that time (a very polite gentleman) processed it without any issues. This clearly shows there is no consistency in the service or policies—it all depends on the mood or willingness of whoever is in charge.
Her attitude towards us was completely inappropriate, especially considering that I was accompanied by an elderly person with a disability and a small child, who had to witness an uncomfortable and unnecessary situation. There was no attempt to assist us or find a solution—just a blunt refusal and a total lack of empathy.
Jack in the Box is a well-known brand, but situations like this damage its reputation. Proper customer service training and consistency in applying policies are essential. I hope upper management addresses this matter, because today I left feeling extremely disappointed and with the impression that we were discriminated against simply for trying to use a legitimate promotion.
Atmosphere: 5
Food: 5
Service: 1
Fire food
Atmosphere: 5
Food: 5
Service: 5
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
They are so slow I waited over 10 min for my coffee already at the window and they still got my order wrong this jack is the worst in town at $20 an hour you should get better
Atmosphere: 1
Food: 1
Service: 1
Although I Went At 2am The Service Was Perfect. Jessica Who Took My Order Was Clear, She Had A Great Attitude And She Got My Order Correct.
The Outside Parking And Drive-thru Had Many Bright Lights Which Was Safe & Inviting. The Parking lot And Drive-thru Were Very Clean Which Also Is Very Inviting.
Great Job Inside & Out For This Jack N The Box Location 👍
Atmosphere: 5
Food: 5
Service: 5
Great service 👏 👍 👌
Atmosphere: 5
Food: 5
Service: 5
If I can give 0 stars I would. When I asked “Mario “ to separate two items from me he said he couldn’t because it was bagged already and that I can do it myself. Proceeded to say “ bro you ain’t the only one on the line “ when I asked for his name he said “ mario I’m in charge for the night .” I work in the fast food industry and this is not how you treat a customer!
Service: 1
Good quick place to get breakfast at quick pace got ice coffee ☕ with jr Bacon 🥓 cheeseburger delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
What can I say but good luck with this place. I did not get for what I paid for
I ordered a double ,hamburger fresh out of the grill.
And the product was they had an old hamburger they slap lots of oil or grease on it
So the dilution was it was specially made well done
In what was the receipt was an old Burgess. Reheat it with oil
I asked for extra lettuce and onions I pay for it
I didn't get it
I paid for it
But I didn't get it
I'm going to give it
a year away
from Jack In The Box.
This always an issues with various Jacks in a box
Especially from cold french fries. Or burnt french fries
Or undercooked french fries
You know the one that you can see with the white of the fry
Or. jackpot perfect fries
But they forgot the salt
I'm done with Jack in the Box
03/26/2025
Food: 1
Service: 1
Restaurantji Recommends
Terrible service here. I ordered two Jumbo Jacks and waited for more than twenty minutes to get my food. I was the only one inside. They continued to service drive thru and door dash customers while I just stood there waiting. Chaotic and unorganized environment. No managers in charge of anything there. Also, you cannot use the App to order deals in the store. You have to order and pay online only. What's the point. Never going back. Sorry Jack.
Home style ranch chicken sandwich was no good. The amount of bacon was very disappointing, no ranch, and small piece of chicken very disappointed in the whole experience.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breakfast Jack, Breakfast Jack Combo
It's what The Doctor Ordered but w/a posted Appetizing menu, Munchies for the fast food eating delight 😊
Parking: Handicap ♿️ acceptable
Wheelchair accessibility: There's a ramp wheelchair acceptable
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger, Fries, Sandwich, Curly Fries
Food excelent, is teen serving and handling the drive through. So what can you expect. And I did drive through
Food: 5
Service: 3
Recommended dishes: Burger, Curly Fries
I’ve been coming to this location for over 10 years and it had always been great, not sure what’s happened to change that in the last few months. My orders are consistently made incorrectly (usually missing ingredients), and they no longer give me all of the sauces that I request when they used to never short me. I definitely don’t come by as often as I used to…
Atmosphere: 5
Food: 3
Service: 2
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