We’re visiting Los Angeles, and my wife and I decided to walk down to this Jack in the Box. She’d never been to one, so she was excited when I told her about the one I used to go to in Guam. We walked in and the whole place reeked of urine. It was the same nasty smell we noticed on the Hollywood Walk of Fame, where you could smell urine and sewage in a lot of areas because of the homeless situation. My wife asked if I wanted to get it to go, but we figured if the store smelled like that, the food was probably going to be subpar too. Nobody working there said a word to us, so we just left and went to Taco Bell down the street.
Atmosphere: 1
Gus Kund
Don't order hash browns of you want heavy grease coming out of your bag shame on jack for also giving you a link that does not work for a replay also they don't answer the phone
Atmosphere: 1
Food: 1
Service: 1
George Bush
Jessica who works the morning shift was great. Really liked her energy and she hooked up my coffee
Atmosphere: 5
Food: 5
Service: 5
Dhananjay Kumar
Perfect
Atmosphere: 5
Food: 5
Service: 5
Fidel Garcia
I found a long hair on my breakfast sandwich, utterly disgusting. When I called to let them know what i found one of the employee there (Maria) she sounded nonchalant, like no big deal and hanged up on me.
Brian Chen
I ordered a double bonus jack COMBO on kiosk for 6.62 total and when i went to pay at cashier, i was charged for the sandwich and for some reason 2 monster tacos. I didn’t notice until after i paid my cash, which ended up at over 9 dollars. Keep in mind i already ordered through the kiosk and it says 6.62. When i tried asking for the difference back, she then tried to charge me again for the small fries and didnt give me any of my change back. Don’t go here, you’re gonna pay more for less food.
Service: 1
Meet Goyani
Very bad service and they give me wastage of fries in my carry out order and I ordered coke and they gave me dr pepper I friendly request you guys never visit this branch
Atmosphere: 1
Food: 1
Service: 1
Dilip Singh
Nice 👍
Atmosphere: 5
Food: 5
Service: 5
Sean Van
Make sure to double check your order. They always either missed something or get your order wrong!
Atmosphere: 3
Food: 2
Service: 2
David M
You are charged for food and get home and find out it's not in a bag. People here need to focus on orders. I'm done I'll dispute the change
Today, around 3:30 pm, I had a very unpleasant experience at this Jack in the Box location. I came in with an elderly person with a disability and a 5-year-old child to buy our lunch. From the very beginning, I informed the shift manager, Liz, that I would be using a promotional coupon and showed it to her. Her response was a flat refusal, delivered in a rude and unprofessional tone, claiming that “she couldn’t process orders with coupons.”
What makes this even more frustrating is that just two days earlier, I visited this exact same location, ordered the exact same items with the exact same type of coupon, and the shift manager at that time (a very polite gentleman) processed it without any issues. This clearly shows there is no consistency in the service or policies—it all depends on the mood or willingness of whoever is in charge.
Her attitude towards us was completely inappropriate, especially considering that I was accompanied by an elderly person with a disability and a small child, who had to witness an uncomfortable and unnecessary situation. There was no attempt to assist us or find a solution—just a blunt refusal and a total lack of empathy.
Jack in the Box is a well-known brand, but situations like this damage its reputation. Proper customer service training and consistency in applying policies are essential. I hope upper management addresses this matter, because today I left feeling extremely disappointed and with the impression that we were discriminated against simply for trying to use a legitimate promotion.
Atmosphere: 5
Food: 5
Service: 1
Christian Perez
Fire food
Atmosphere: 5
Food: 5
Service: 5
Julie Y
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Jesse Alvarez
Great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
Abe Lincon
They are so slow I waited over 10 min for my coffee already at the window and they still got my order wrong this jack is the worst in town at $20 an hour you should get better
We’re visiting Los Angeles, and my wife and I decided to walk down to this Jack in the Box. She’d never been to one, so she was excited when I told her about the one I used to go to in Guam. We walked in and the whole place reeked of urine. It was the same nasty smell we noticed on the Hollywood Walk of Fame, where you could smell urine and sewage in a lot of areas because of the homeless situation. My wife asked if I wanted to get it to go, but we figured if the store smelled like that, the food was probably going to be subpar too. Nobody working there said a word to us, so we just left and went to Taco Bell down the street.
Atmosphere: 1
Don't order hash browns of you want heavy grease coming out of your bag shame on jack for also giving you a link that does not work for a replay also they don't answer the phone
Atmosphere: 1
Food: 1
Service: 1
Jessica who works the morning shift was great. Really liked her energy and she hooked up my coffee
Atmosphere: 5
Food: 5
Service: 5
Perfect
Atmosphere: 5
Food: 5
Service: 5
I found a long hair on my breakfast sandwich, utterly disgusting. When I called to let them know what i found one of the employee there (Maria) she sounded nonchalant, like no big deal and hanged up on me.
I ordered a double bonus jack COMBO on kiosk for 6.62 total and when i went to pay at cashier, i was charged for the sandwich and for some reason 2 monster tacos. I didn’t notice until after i paid my cash, which ended up at over 9 dollars. Keep in mind i already ordered through the kiosk and it says 6.62. When i tried asking for the difference back, she then tried to charge me again for the small fries and didnt give me any of my change back. Don’t go here, you’re gonna pay more for less food.
Service: 1
Very bad service and they give me wastage of fries in my carry out order and I ordered coke and they gave me dr pepper
I friendly request you guys never visit this branch
Atmosphere: 1
Food: 1
Service: 1
Nice 👍
Atmosphere: 5
Food: 5
Service: 5
Make sure to double check your order. They always either missed something or get your order wrong!
Atmosphere: 3
Food: 2
Service: 2
You are charged for food and get home and find out it's not in a bag. People here need to focus on orders. I'm done I'll dispute the change
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Today, around 3:30 pm, I had a very unpleasant experience at this Jack in the Box location. I came in with an elderly person with a disability and a 5-year-old child to buy our lunch. From the very beginning, I informed the shift manager, Liz, that I would be using a promotional coupon and showed it to her. Her response was a flat refusal, delivered in a rude and unprofessional tone, claiming that “she couldn’t process orders with coupons.”
What makes this even more frustrating is that just two days earlier, I visited this exact same location, ordered the exact same items with the exact same type of coupon, and the shift manager at that time (a very polite gentleman) processed it without any issues. This clearly shows there is no consistency in the service or policies—it all depends on the mood or willingness of whoever is in charge.
Her attitude towards us was completely inappropriate, especially considering that I was accompanied by an elderly person with a disability and a small child, who had to witness an uncomfortable and unnecessary situation. There was no attempt to assist us or find a solution—just a blunt refusal and a total lack of empathy.
Jack in the Box is a well-known brand, but situations like this damage its reputation. Proper customer service training and consistency in applying policies are essential. I hope upper management addresses this matter, because today I left feeling extremely disappointed and with the impression that we were discriminated against simply for trying to use a legitimate promotion.
Atmosphere: 5
Food: 5
Service: 1
Fire food
Atmosphere: 5
Food: 5
Service: 5
Delicious burgers
Atmosphere: 5
Food: 5
Service: 5
Great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
They are so slow I waited over 10 min for my coffee already at the window and they still got my order wrong this jack is the worst in town at $20 an hour you should get better
Atmosphere: 1
Food: 1
Service: 1
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