A couple of weeks ago I stopped by for takeout and asked for two chocolate éclairs, pointing at them in the display. When I opened the box in my car, there were different items inside—“hedgehogs” (a name I didn’t even know). I immediately returned with the open box and explained the mix-up. The staff spoke among themselves and then told me, more than once, that I had “probably said hedgehogs.” I did not—I clearly said éclairs and pointed to them. Instead of acknowledging their mistake and simply replacing the items, they rang up the éclairs as a second purchase. I left with two boxes (two éclairs and two “hedgehogs”) and the unpleasant feeling that I was made to be at fault rather than the store owning the error. That’s not how proper customer service works—good service owns mistakes and fixes them with a smile. I hope management reviews staff training and the exchange/replacement policy so guests aren’t put in this position again.
Service: 1
urgent orthopedic
Our favorite bakery shop with delicious pastry! and today with beautiful writing by Marine! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Sofiia Vartanova
The most delicious cakes and pastries! The eclairs, vanilla cones, and croissants are unrivaled! They're the best in Los Angeles. And what wonderful cakes they have: delicate tiramisu, airy strawberry, mega chocolate, juicy mango, and the very best «Kievskiy»!
Atmosphere: 5
Food: 5
Service: 5
Nora Nasibyan
I ordered my son's Birthday cake and that was amazing!!! So fresh , so delicious and design was the same as I expected! Me and my guests enjoyed it . Thank you 😍
R. D.
Love their cakes, desserts. Lots of selections. Good service, friendly people.
Atmosphere: 5
Food: 5
Service: 5
Iuliia
The cake was simply perfect — so pretty and full of flavor. It added so much joy and sweetness to Sophia’s special day. Thank you for such a wonderful creation!
Mj
Cakes so yummeh bruv, all doi
Atmosphere: 5
Food: 5
Service: 5
Alyssa Brown
I had the strawberry cake and I’m happy I did! It’s very light and fluffy and not too sweet. I will definitely be back.
Food: 5
Xiomara
First time trying their cakes. The space looks and feels regal. The staff is very nice. Parking was a little challenging. Will post an update once we try our Kivesky cake! Did purchase a slice of the Snickers cake not that good but not a big deal. We also tried a slice of Opera cake that was very good.
Atmosphere: 5
Food: 5
Service: 5
Aziza Azizova
I have an AzziArt Gallery in Los Angeles. Located at 2370 Westwood Blvd, E. We provide International Art Exhibitions for International Artists! For our events we always order delicious pastries for our guests! Our guests, artists and art collectors love it!!! My favorite one is Mikado cake!!! Thank you for making our events sweet and beautiful!
Amplr variety options, delicious cakes and pastries
This is a store and not a cafe
Food: 5
Service: 5
Ilona Ilona
Thanks for the best cakes for my daughter' birthday and first tooth!!💐🎂
Atmosphere: 5
Food: 5
Service: 5
Rox S
I wanted to give Karina's Cake House a try and it did not disappoint. I only tried a few of their pastries. My ultimate favorite was the cream puff and strawberry cake. All on all the quality of the pastries were good. Definitely going back to try more of their delicious pastries and cakes!
Atmosphere: 4
Food: 4
Service: 4
Maria Talalaeva
This place has great pastries. I like to order honey cake there. It is not expensive, but very tasty. And they also have a very tasty French cake Napoleon.
A couple of weeks ago I stopped by for takeout and asked for two chocolate éclairs, pointing at them in the display. When I opened the box in my car, there were different items inside—“hedgehogs” (a name I didn’t even know). I immediately returned with the open box and explained the mix-up. The staff spoke among themselves and then told me, more than once, that I had “probably said hedgehogs.” I did not—I clearly said éclairs and pointed to them. Instead of acknowledging their mistake and simply replacing the items, they rang up the éclairs as a second purchase. I left with two boxes (two éclairs and two “hedgehogs”) and the unpleasant feeling that I was made to be at fault rather than the store owning the error. That’s not how proper customer service works—good service owns mistakes and fixes them with a smile. I hope management reviews staff training and the exchange/replacement policy so guests aren’t put in this position again.
Service: 1
Our favorite bakery shop with delicious pastry! and today with beautiful writing by Marine! Thank you!
Atmosphere: 5
Food: 5
Service: 5
The most delicious cakes and pastries! The eclairs, vanilla cones, and croissants are unrivaled! They're the best in Los Angeles. And what wonderful cakes they have: delicate tiramisu, airy strawberry, mega chocolate, juicy mango, and the very best «Kievskiy»!
Atmosphere: 5
Food: 5
Service: 5
I ordered my son's Birthday cake and that was amazing!!! So fresh , so delicious and design was the same as I expected! Me and my guests enjoyed it . Thank you 😍
Love their cakes, desserts. Lots of selections. Good service, friendly people.
Atmosphere: 5
Food: 5
Service: 5
The cake was simply perfect — so pretty and full of flavor. It added so much joy and sweetness to Sophia’s special day. Thank you for such a wonderful creation!
Cakes so yummeh bruv, all doi
Atmosphere: 5
Food: 5
Service: 5
I had the strawberry cake and I’m happy I did! It’s very light and fluffy and not too sweet. I will definitely be back.
Food: 5
First time trying their cakes. The space looks and feels regal. The staff is very nice. Parking was a little challenging. Will post an update once we try our Kivesky cake! Did purchase a slice of the Snickers cake not that good but not a big deal. We also tried a slice of Opera cake that was very good.
Atmosphere: 5
Food: 5
Service: 5
I have an AzziArt Gallery in Los Angeles. Located at 2370 Westwood Blvd, E.
We provide International Art Exhibitions for International Artists! For our events we always order delicious pastries for our guests! Our guests, artists and art collectors love it!!! My favorite one is Mikado cake!!! Thank you for making our events sweet and beautiful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Napoleon, Mikado Slice Pastry
Restaurantji Recommends
Amplr variety options, delicious cakes and pastries
This is a store and not a cafe
Food: 5
Service: 5
Thanks for the best cakes for my daughter' birthday and first tooth!!💐🎂
Atmosphere: 5
Food: 5
Service: 5
I wanted to give Karina's Cake House a try and it did not disappoint. I only tried a few of their pastries. My ultimate favorite was the cream puff and strawberry cake. All on all the quality of the pastries were good. Definitely going back to try more of their delicious pastries and cakes!
Atmosphere: 4
Food: 4
Service: 4
This place has great pastries. I like to order honey cake there. It is not expensive, but very tasty. And they also have a very tasty French cake Napoleon.
Atmosphere: 5
Food: 5
Service: 5
Best cake ever!!!
Lillit was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
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