I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
Rebecca Baker
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
Julie KB
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
Tracy Burdick
The cake looked like a preschooler decorated it.
Jennifer Wood Maloney
used twice and recipients never received items
Linda Lunsford
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
Martinez
Poor customer service.
Atmosphere: 3
Food: 5
Service: 1
Sonia Reyes
Mrs Fields service is bad the cashier never greet me or saying thank you she looks like she has personal problems not friendly I feel bad for this business to hire this kind of employee I hope I won’t see this cashier anymore or else I’m jot coming back
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mega Chocolate Chip Cookie
Vicky Bermudez
I don’t like leaving negative reviews, but this place sucked. Took our daughters to this Mrs Fields a couple months ago to try the cookies we loved as kids. Super disappointing experience. Cashier was texting as we waited for her take our order. Rolled her eyes when she took our order. We asked if she could warm up our cookies since they were cold and she said “we don’t do that” with an attitude. Cookies were stale and we threw half away unfortunately. Maybe an off day… but left a bad taste in our mouth, literally.
Atmosphere: 3
Food: 1
Service: 1
Artin Matt
I really like buying cookies from Mrs. Fields Glendale Galleria. The work is really nice with excellent customer service. If you are looking for chocolate cookie bites then this spot is for you. The bakery offers wide variety of mini cookie bites. You can try several different cookies without feeling the guilt. The bakery also offers special orders for any occasion.
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
The cake looked like a preschooler decorated it.
used twice and recipients never received items
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
Poor customer service.
Atmosphere: 3
Food: 5
Service: 1
Mrs Fields service is bad the cashier never greet me or saying thank you she looks like she has personal problems not friendly I feel bad for this business to hire this kind of employee I hope I won’t see this cashier anymore or else I’m jot coming back
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mega Chocolate Chip Cookie
I don’t like leaving negative reviews, but this place sucked. Took our daughters to this Mrs Fields a couple months ago to try the cookies we loved as kids. Super disappointing experience. Cashier was texting as we waited for her take our order. Rolled her eyes when she took our order. We asked if she could warm up our cookies since they were cold and she said “we don’t do that” with an attitude. Cookies were stale and we threw half away unfortunately. Maybe an off day… but left a bad taste in our mouth, literally.
Atmosphere: 3
Food: 1
Service: 1
I really like buying cookies from Mrs. Fields Glendale Galleria. The work is really nice with excellent customer service. If you are looking for chocolate cookie bites then this spot is for you. The bakery offers wide variety of mini cookie bites. You can try several different cookies without feeling the guilt. The bakery also offers special orders for any occasion.
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