This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online.
I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did.
The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid.
After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress.
I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
Dallis Schofield
If you’re going to send cookies for a fundraiser in Florida and ship them from Maryland. You should probably have a better shipping system, especially in the middle of summer and in a heat wave. We ordered over $600 in cookie dough and they all came hot. With one ice pack and a cardboard box.
April Richardson
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
Rebecca Baker
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
Jordan Cuellar
Great customer experience! I was able to place a large order for my brother’s wedding and this team did an amazing job with having my entire order ready. Cookies were consistent, delicious, and all of the guests loved them!
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Chip, Mini Red Bucket, Cookie Card, Specialty Cookie
Julie KB
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
Tracy Burdick
The cake looked like a preschooler decorated it.
Jennifer Wood Maloney
used twice and recipients never received items
Linda Lunsford
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
Mrs Fields service is bad the cashier never greet me or saying thank you she looks like she has personal problems not friendly I feel bad for this business to hire this kind of employee I hope I won’t see this cashier anymore or else I’m jot coming back
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mega Chocolate Chip Cookie
Vicky Bermudez
I don’t like leaving negative reviews, but this place sucked. Took our daughters to this Mrs Fields a couple months ago to try the cookies we loved as kids. Super disappointing experience. Cashier was texting as we waited for her take our order. Rolled her eyes when she took our order. We asked if she could warm up our cookies since they were cold and she said “we don’t do that” with an attitude. Cookies were stale and we threw half away unfortunately. Maybe an off day… but left a bad taste in our mouth, literally.
Atmosphere: 3
Food: 1
Service: 1
Artin Matt
I really like buying cookies from Mrs. Fields Glendale Galleria. The work is really nice with excellent customer service. If you are looking for chocolate cookie bites then this spot is for you. The bakery offers wide variety of mini cookie bites. You can try several different cookies without feeling the guilt. The bakery also offers special orders for any occasion.
This review is about the tub of bake at home cookie dough sold at Sam's Club and not the pre-baked cookies sold in stores and online. I write this review hoping Mrs. Fields customer support will become aware there is extreme difficulty opening the packaging and that they will make the necessary adjustments so other customers are not frustrated to the point of tossing the whole tub in the trash as I almost did. The plastic rim on the tub is so thick and inflexible it was almost impossible to open without resorting to the use of a screwdriver and crowbar! My hands and fingers did not work on it, a heavy duty dinner knife did not work. I almost lost two fingernails while trying for five minutes to pry off the well sealed plastic lid. After continued pushing and digging, I was able to use a spoon handle to pry a small opening under one the side of the lid. While trying to hold that spot open with the spoon handle already inserted, (bracing the large frozen tub with my arm), I dug underneath it by inserting a second spoon handle into the small open space, all while attempting to turn the large tub round and round like a can opener. Yet the lid continued to seal back up behind the area I was working on - no progress. I continued to use more and more force until the lid finally cracked...and the spoon went flying across the counter as it released. Success, but only because the lid finally cracked and split under the pressure. I had my prize, an open tub of cookie dough with enough dough to last a lifetime - but without a lid to keep it covered , a bittersweet moment. Just a word of caution, unless you are an exceptionally strong contortionist, this may not be the packaging you want to select if you are going to purchase for Mrs. Smiths bake at home chocolate chip cookies. Unfortunately I won't be purchasing it again.
If you’re going to send cookies for a fundraiser in Florida and ship them from Maryland. You should probably have a better shipping system, especially in the middle of summer and in a heat wave. We ordered over $600 in cookie dough and they all came hot. With one ice pack and a cardboard box.
I ordered my mom some Mother’s Day cookies and they arrived in pieces. She said one bagged cookie was completely crumbs. They were rather expensive to show up in crumbs. 🫠 Very dissatisfied. Won’t order from here again, unfortunately.
They offered a custom cookie cake, which I ordered for a friend's son who made a 36 on the ACT. It sent on time but arrived smudged in several spots and looked terrible. I contacted customer service and they offered me a 50% credit when I showed them a photo of how it arrived, with the teen holding it up. should have been 100% credit due to the condition, especially if you take pride in your quality of products. Won’t be ordering again!
Great customer experience! I was able to place a large order for my brother’s wedding and this team did an amazing job with having my entire order ready. Cookies were consistent, delicious, and all of the guests loved them!
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Chip, Mini Red Bucket, Cookie Card, Specialty Cookie
i differently mrs fields cookiea general should more location mass and new york city and all states and city and town
The cake looked like a preschooler decorated it.
used twice and recipients never received items
This was a terrible experience. Cookies scheduled to be delivered on 12/20 are not being delivered until 12/26, if they show up then. Website was inaccessible so you could not track the order or communicate with the company. WOULD NOT RECOMMEND.
Poor customer service.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Mrs Fields service is bad the cashier never greet me or saying thank you she looks like she has personal problems not friendly I feel bad for this business to hire this kind of employee I hope I won’t see this cashier anymore or else I’m jot coming back
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Mega Chocolate Chip Cookie
I don’t like leaving negative reviews, but this place sucked. Took our daughters to this Mrs Fields a couple months ago to try the cookies we loved as kids. Super disappointing experience. Cashier was texting as we waited for her take our order. Rolled her eyes when she took our order. We asked if she could warm up our cookies since they were cold and she said “we don’t do that” with an attitude. Cookies were stale and we threw half away unfortunately. Maybe an off day… but left a bad taste in our mouth, literally.
Atmosphere: 3
Food: 1
Service: 1
I really like buying cookies from Mrs. Fields Glendale Galleria. The work is really nice with excellent customer service. If you are looking for chocolate cookie bites then this spot is for you. The bakery offers wide variety of mini cookie bites. You can try several different cookies without feeling the guilt. The bakery also offers special orders for any occasion.
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