Nordstrom Ebar Artisan Coffee

I went with my friend on a Saturday night. I ordered a small decaf coffee and chocolate cookie, n he ordered a vanilla latte. First of all, the drinks were so hot we Could barely hold them even with a sleeve on them. They were literally boiling hot. Anyhow, as my items were good, My friend didn’t get the drink he asked for. We saw the markings on the cup and it looked like they gave him a decaf latte. So not only did he get no caffeine in his drink, but he also didn’t get any vanilla added to his drink. We didn’t realize it til we were already listening to the live entertainment. So when the music was over, I went back to get our drink made right. I told the barista what happened and she apologized. I heard her tell the other girl that she misread The label. I told her we just want a regular vanilla latte. When she gave it to us the second time, it was still the wrong drink! There was Absolutely no vanilla in there. And if they put any vanilla in there, you couldn’t taste it at all. My friend had me take a sip and it was not good at all. Hmmm, New girl maybe? Or is it the place in general? I really want to give this place the benefit of the doubt but I’m not so sure.

Atmosphere: 5

Food: 4

Service: 1

Vegetarian options: I love their iced smoothie drinks. I had mine with soy milk. I have a lot of milk alternative choices. It was delicious. Reminded me of a Creamsicle.

Atmosphere: 5

Food: 5

Service: 5

I asked iced matcha latte the barista made me hot. Then I said his mistake. And… it was ridiculous the barista poured into another cup and add the ice. Really? Matcha latte cost $6.5 + tips. The taste was like urine… Disgusting. No more else go

Atmosphere: 1

Food: 1

Service: 1

if i could give a negative star i would. this is literally the most incompetent group of associates i have ever experienced. i have tried to give them the benefit of the doubt but they continue to disappoint. They can no get my order right and their lack of empathy towards their customers is non existent. you would think for a high end store like nordstrom the would hire quality people.

Atmosphere: 1

Food: 1

Service: 1

So much brotherly love here. The people are very nice. I come often for a tea and I tend to sit outdoors to read and do some work. The Matcha and Chai are not very sweet. So if you don't like overly sweet drinks you may enjoy those.

Vegetarian options: Pastries & drinks available. You can substitute

Atmosphere: 5

Food: 5

Service: 5

I was today around 6:17pm ordering a simple hot coffee with cream. The Barista team member gave me a cold coffe. I understand sometimes they are busy, I came here often to get my coffee. He replaced the coffee with a hot one, but he did a big mistake . I asked him to please put easy cream this time because the first time he gave me the cold coffe he put to much. Well he didn't like it. He told me "GO PUT IT YOURSELF" THAT'S WHY I PUT OUT THE CREAM OVER THERE SO YOU CAN PUT IT YOURSELF. How can an employee from NORDSTROM can answer like that to a loyal customer. Corporate should review the video footage to determine an action against this individual who humiliated me. This location should be at 4.5 ⭐⭐⭐⭐ at list and supervice their employees.

The barista at the cashier had a hard time listening.They gave us the wrong order.After I asked kindly that I got the wrong order, they gave me the latte I asked but the coffee tasted old not even a latte. Bad customer service.+ some ebar workers came in on their days off to chat with their coworkers.I’ve been to other ebar coffee shops that offer exceptional quality and customer service at Del Amo Fashion Center. 5 stars there.

walked in with my date, gave the order 2 machiado, we sat down to drink we both noticed that our specialty coffee was no where near hot just barely warm, so i asked my date is your drink cold as mine is? she said yes, so I got up and mentioned it to the heavy set girl that our drinks are cold, then she said you want them extra hot?!!!! wrong answer for the question! I said no they not even hot at all she took the cups and she touched the cups with her hand and she said I feel its hot! but ill have them make a new batch!! wrong comment again, how can she touch it with her hands and feel that its hot when my date and I feel its cold drinking it?!! so I didn't say anything until the barista didn't even change it they just poured hot milk over the remainder which diluted the coffee macchiato and it just tasted like more milk than anything els. pretty laughable and a ripoff! and also for the intelligence of the employees who get hired here! thank god this was my/our first and last time there, we could have gotten a more hotter or presentable macchiato coffee from a gas station machine, or a car dealership coffee machine!!! and not have to hear the stupidest comment like that! we both laughed at her! with the comment she made! that kind of set the mode the wrong way not to continue to go to Nordstrom to shop because that was our intention that we had come there for! we just left after we got our fake drinks!

The quality of drinks is just below the acceptable level. Just remember that your expectations of the drink will be much higher than what you gonna get. Don't even bother looking at those nice pictures, because what you gonna get is going to be from another dimension anyway. Oh, and the burnt coffee fans would find their joy here too.

Friendly staffs and quick service.

It is very convenient for meeting with friends, it is located in a crowded place in Americana, there are all kinds of coffees, cold and hot, you can try their fresh, in short, it is a very nice place to relax even for 10 minutes.

The girls who work there are unfriendly and rude. The place is dirty. Besides they don’t give out regular water or a refill on a regular ice tea which I usually get at other places. Just terrible place. Will never buy anything there again. Terrible experience!

We were there on Saturday night, before 9PM. Asked for smoothies and they didn't have it (in Saturday night, busy time??). Then asked for an Orange Pineapple Spritzer and a Strawberry Lemonade. None of them tasted anything close to any ingredient in their names. Tasted like fake flavored cheap school $1 juices, with 70% ice. 2 star is for the employees, not being rude and did their job, nothing their fault, they serve customers with what they're given.

Good coffee ??

This is a small little coffee bar that is connected to Nordstrom. Its a hip little place to come for a nibble of food and something to drink. I came here on a blind date and the decor inside is nice and they have a nice selection of sandwiches and basic bakery items. I highly recommend this place.