102 Caruso Ave, Glendale
This is a small little coffee bar that is connected to Nordstrom. Its a hip little place to come for a nibble of food and something to drink. I came here on a blind date and the decor inside is nice and they have a nice selection of sandwiches and basic bakery items. I highly recommend this place.
Tonight after a long day of shopping at Nordstrom I decided to try a coffee from here since I had always seen it but never been. I stood behind the lady that was with the cashier and waited my turn. There was no one else in line and i was looking at the popcorn by the cashier so i didn’t think i was doing anything wrong. Another lady comes in and stands on the other side, the cashier calls the next person and I go up and then a male employee with a beard tells me very loudly and rude that that wasn’t the line and that the line was elsewhere (where the other lady was standing) and rolls his eyes. He made me feel so bad that I just decided to ask for a water and so i can leave quickly. Since it’s self service water I made my way to the water as to now make it weird and walk out empty handed and right then i could still hear him talking loudly about how I was in the wrong line. I wasn’t rude ever and i just made a mistake... he could have just told me politely. I was super embarrassed and for sure will never go back. I’ll go next door to Starbucks in the bookstore instead.
It's great coffee shop
Customer service is the worst. Employees are with attitude and no desire to do the job. It's like somebody forced them to be there. No manners. Manager is very unprofessional. Became a disgusting place. We were a customers from the day one. Not coming anymore. And I never seen hiding a cinnamon from customers anywhere . SHAME. Nordstrom could of done better job.
An OK coffee shop at Americana. It doesn't have the upscale feel of other eBars in nicer locations, owing to the fact that this location is very touristy and people don't pay attention to clean their surroundings. I had a cappuccino with oat milk, which is pretty good and better made than Starbucks (the latter makes cappuccinos my to taste like lattes). Parking is pretty at the Glendale Galleria so go there instead to park and walk over to Americana. Price is higher than Starbucks but comparable to other coffee and tea shops nearby like Laduree.
personally me love ebar for their pastries and tea selection, fruit tart and carrot cake are perfect, easy access and btw very tasty chicken sandwich
I have seen how efficiently a Nordstrom Ebar is run at the Paramus, NJ location so I am disappointed with this one at the Americana, especially since I live next door and have been a longtime patron. There is never any food to purchase from when this Ebar opens until even a few hours later. They say they are waiting for it to get shipped in, but every morning at the Paramus, NJ location they were ready to go with fresh goods and early morning deliveries. And the "fresh" is also untrue because I purchased a cookie yesterday morning and they took it out of a plastic box and I suspected it was old and I was right when I tasted it and it was indeed stale. I went back and asked the surly cashier if it was fresh and she said it was even though clearly it wasn't. All she did was offer my money back. No apology. No interest in providing better customer service. This Ebar must be poorly managed since the others I have experienced are a lot more on point. How do you not have simple goods on hand at a cafe?
Good coffee. Surprised with the free refill. It is always good.
Never bed experience
I expected so much more from a Nordstrom coffee bar, even if it's on a busy Sunday afternoon. We ordered a Mexican mocha and a lavender chai. The drinks didn't take too long considering the crowd so that wasn't an issue. Unfortunately, the place and the restroom were a mess. So dirty between sticky floors and counters, trash everywhere, and the bathroom was disgusting and out of both toilet paper and paper towels. I just had to wash my hands so I used napkins outside but still, not a good sign. The drinks were meh. The Mocha had a very weird taste and it was muddy. The chai on the other hand was way too milky and had little to no chai and no lavender flavor.
I instantly dropped my drink a few seconds after picking it up and made a mess all over the floor. I felt super bad; but Stacey, Anthony, and Rocky made me feel alright about it and got me a new drink! Thanks! Appreciate y'all!
I always loved this place, great stop while your shopping at Nordy's. Until yesterday, I stopped by to ask for a water the lady barista looked at me and said give her a few mins, she was busy having a conversation with the guy barista. Since I noticed she obviously ignored my request for a simple water. I stood in line and asked the cashier for a water, then the lady barista had the audacity to say that she, "thought she had already made the water" so instead of just giving me a water she filled 3 cups halfway with water and told the guy barista to put ice in it. Why couldn't she just fill a simple request??? If you don't like your job, go elsewhere!! You're working at NORDYS FOR GOD SAKE!! ITS A COFFEE SHOP FOR CHRIST SAKE!!! I'm a frequent shopper here and often come on my lunch break.
I am a frequent customer at This location. The staff is always great and makes sure I get my coffee quite and with a smile! Especially Michelle,Stephanie, and Cinnamon Kingsley!! I will continue to be a regular customer because of how great they are Thank you!!!
Great bar. I'm always a fan of these places. They always "make it fancy" as Rea would say. I like the seats that you sink into making an audible fart sound and feeling like a leathery hug around your waist. They always have the milk options I enjoy. Milk makes me so bloated and fat. It also transmits bovine hormones that are seriously jacking with bodies and minds of people in our societies. If you want that the bar can make it happen, but if you don't then they got you. You've got to check them out when you shopping like madd at the Nordstroms.
102 Caruso Ave, Glendale, CA 91210