The food and drinks are quite good but the amounts are scanty for their justified prices.
Atmosphere: 5
Food: 3
Service: 5
Tayler Hwang
Solid shake shack. Parking nearby is a struggle so use mall parking. Food is good, service good, and everything is kept clean
Atmosphere: 5
Food: 5
Service: 5
Anila H
Just ok taste..quality was Average... not happy with taste.. food came too quick
Atmosphere: 2
Food: 3
Service: 4
farnaz asadi
I didn’t like it that much
Atmosphere: 3
Food: 3
Service: 5
Sarah Carlson
Very friendly staff and service, meals were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Hot Dog, 'Shroom Burger
Itidal Bazzi
Ordered a $13 burger, received it with a shriveled bun, barely toasted, i ordered a double and was given a broken, incomplete for the full patty price i paid. Store was empty and it was 11am. Completely inappropriate and implication of careless customer service.
Never again.
Atmosphere: 4
Food: 3
Service: 1
Chris hernandez
I was excited to come here because I have had not had a chance to try it out. I ordered a shake, fries, and a hamburger with road onions because the cashier was nice and gave me a sample and it was good so I said yes. About 8 min later I got paged for my order to get picked up. The woman at the pick up counter only paged me to tell me that they were out of road onions. I was confused because I just tried a sample a few minutes ago. I told her that and she relayed that info to the cook who came to where the onions were pulled from and pulled out the bin and showed me there wasn’t any left. I felt like he had a bit of an attitude about but whatever, I still wanted my food. So I said oh that’s fine, I’ll take the burger without the onions. I assumed that meant I would get my food right there because I thought they had made my order. Nope. I waited another 10 minutes before my order was called. My friend had ordered after me, got his order, ate it, wanted another burger, and ordered another. His second order was called right before mine finally was. I mentioned that to attendant at the pick up counter and she replied with an attitude “that’s because we are busy”. I said all these customers standing next to me have ordered way after me and are all getting their food either before me or at the same time. She said “Oh.....sorry” and turned back toward the other customers. Like I waited 18 minutes when the average time for other people in my group was 4 minutes wait. The only reason I didn’t give this experience a 1 Star was the because the shake was good and the cashier was cool enough to give me that sample. Other than that the burger was soggy, not very good, and way overpriced. I will never come back to this place.
Pabs
First time at this location and I’m already looking forward to coming back!!!!
One thousand stars ✨ ⭐️ for Frank and his awesome welcoming-ness and helpfulness with my order. He’s definitely one of the nicest people I’ve ever encountered at a fast, casual restaurant.
Also, a big, grateful and enthusiast round of hearty thank you’s to Chef Allison. She was so kind and everything tasted delicious thanks to her. And lots of gratitude to Pablo as well.
I thank all of you and your coworkers very much for a great, first experience!!!
Atmosphere: 5
Food: 5
Service: 5
L
Got a ticket for picking up my Shake Shack order. Shake Shack should have free parking!!!!!! I should not have to deal with receiving a ticket for contributing to this business!
Atmosphere: 1
Carmela Greco
My husband & I took our Grandson to this Glendale location on 8/23/25. We had free burger cards and were eager to try Shake Shake Burgers, fries etc. We didn't know how to use the cards or understand other food options. We were so lucky to be serviced by Frank. Omg, he was so enthusiastic about Shake Shake's food options and was so patient to explain how to use the cards, ordering process, drink refills, delivery of food to our table, etc. He was patient and kind, even talking to my nine year old Grandson. Who does that! He offered to help us in anyway possible so that our experience at Shake Shake would be a great one. After we finished dinner, we we went outsidee to sit in the front patio area. We were so surprised that Frank came outside to see if we needed anything. Frank was such a thoughtful young man. I marveled at how much he loves working at Shack Shake, his menu knowledge, his customer service skills and his professionalism. Frank is destined for a great career in anything he pursues. Please make Frank a manager. Nowadays most service workers don't put the customer first. Frank is a gem. We will definitely go back there. Thank you Frank.
The cashiers from tonight were very sweet and welcoming! I will be back :)
J C
Visited Shake Shack to get the Dubai Chocolate Pistachio Shake for my little cousin. And guess what??? She loved it ❤️
Atmosphere: 5
Food: 5
Service: 5
Ethan Edwards
It's great, the service was good but at the end of the day it's a shake shack. Not really much to be said other than the fact the only reason I go is for the shakes.
Atmosphere: 4
Food: 4
Service: 5
drj0007
Food was really fresh. I wanted a lettuce wrap instead of a bun, and they accommodated me with no problem. I tried the Carolina BBQ double burger and it was really good (and cooked medium, just the way I like it). Maybe they'll bring Shake Shack to the Ol' Pueblo someday.
The food and drinks are quite good but the amounts are scanty for their justified prices.
Atmosphere: 5
Food: 3
Service: 5
Solid shake shack. Parking nearby is a struggle so use mall parking. Food is good, service good, and everything is kept clean
Atmosphere: 5
Food: 5
Service: 5
Just ok taste..quality was Average... not happy with taste.. food came too quick
Atmosphere: 2
Food: 3
Service: 4
I didn’t like it that much
Atmosphere: 3
Food: 3
Service: 5
Very friendly staff and service, meals were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Hot Dog, 'Shroom Burger
Ordered a $13 burger, received it with a shriveled bun, barely toasted, i ordered a double and was given a broken, incomplete for the full patty price i paid. Store was empty and it was 11am. Completely inappropriate and implication of careless customer service.
Never again.
Atmosphere: 4
Food: 3
Service: 1
I was excited to come here because I have had not had a chance to try it out. I ordered a shake, fries, and a hamburger with road onions because the cashier was nice and gave me a sample and it was good so I said yes. About 8 min later I got paged for my order to get picked up. The woman at the pick up counter only paged me to tell me that they were out of road onions. I was confused because I just tried a sample a few minutes ago. I told her that and she relayed that info to the cook who came to where the onions were pulled from and pulled out the bin and showed me there wasn’t any left. I felt like he had a bit of an attitude about but whatever, I still wanted my food. So I said oh that’s fine, I’ll take the burger without the onions. I assumed that meant I would get my food right there because I thought they had made my order. Nope. I waited another 10 minutes before my order was called. My friend had ordered after me, got his order, ate it, wanted another burger, and ordered another. His second order was called right before mine finally was. I mentioned that to attendant at the pick up counter and she replied with an attitude “that’s because we are busy”. I said all these customers standing next to me have ordered way after me and are all getting their food either before me or at the same time. She said “Oh.....sorry” and turned back toward the other customers. Like I waited 18 minutes when the average time for other people in my group was 4 minutes wait. The only reason I didn’t give this experience a 1 Star was the because the shake was good and the cashier was cool enough to give me that sample. Other than that the burger was soggy, not very good, and way overpriced. I will never come back to this place.
First time at this location and I’m already looking forward to coming back!!!!
One thousand stars ✨ ⭐️ for Frank and his awesome welcoming-ness and helpfulness with my order. He’s definitely one of the nicest people I’ve ever encountered at a fast, casual restaurant.
Also, a big, grateful and enthusiast round of hearty thank you’s to Chef Allison. She was so kind and everything tasted delicious thanks to her. And lots of gratitude to Pablo as well.
I thank all of you and your coworkers very much for a great, first experience!!!
Atmosphere: 5
Food: 5
Service: 5
Got a ticket for picking up my Shake Shack order. Shake Shack should have free parking!!!!!! I should not have to deal with receiving a ticket for contributing to this business!
Atmosphere: 1
My husband & I took our Grandson to this Glendale location on 8/23/25. We had free burger cards and were eager to try Shake Shake Burgers, fries etc.
We didn't know how to use the cards or understand other food options. We were so lucky to be serviced by Frank. Omg, he was so enthusiastic about Shake Shake's food options and was so patient to explain how to use the cards, ordering process, drink refills, delivery of food to our table, etc. He was patient and kind, even talking to my nine year old Grandson. Who does that! He offered to help us in anyway possible so that our experience at Shake Shake would be a great one. After we finished dinner, we we went outsidee to sit in the front patio area. We were so surprised that Frank came outside to see if we needed anything. Frank was such a thoughtful young man. I marveled at how much he loves working at Shack Shake, his menu knowledge, his customer service skills and his professionalism. Frank is destined for a great career in anything he pursues. Please make Frank a manager. Nowadays most service workers don't put the customer first. Frank is a gem. We will definitely go back there. Thank you Frank.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
The burgers are juicy and delicious
Atmosphere: 4
Food: 4
Service: 4
The cashiers from tonight were very sweet and welcoming! I will be back :)
Visited Shake Shack to get the Dubai Chocolate Pistachio Shake for my little cousin. And guess what??? She loved it ❤️
Atmosphere: 5
Food: 5
Service: 5
It's great, the service was good but at the end of the day it's a shake shack. Not really much to be said other than the fact the only reason I go is for the shakes.
Atmosphere: 4
Food: 4
Service: 5
Food was really fresh. I wanted a lettuce wrap instead of a bun, and they accommodated me with no problem. I tried the Carolina BBQ double burger and it was really good (and cooked medium, just the way I like it). Maybe they'll bring Shake Shack to the Ol' Pueblo someday.
Atmosphere: 3
Food: 4
Service: 4
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