My husband & I took our Grandson to this Glendale location on 8/23/25. We had free burger cards and were eager to try Shake Shake Burgers, fries etc. We didn't know how to use the cards or understand other food options. We were so lucky to be serviced by Frank. Omg, he was so enthusiastic about Shake Shake's food options and was so patient to explain how to use the cards, ordering process, drink refills, delivery of food to our table, etc. He was patient and kind, even talking to my nine year old Grandson. Who does that! He offered to help us in anyway possible so that our experience at Shake Shake would be a great one. After we finished dinner, we we went outsidee to sit in the front patio area. We were so surprised that Frank came outside to see if we needed anything. Frank was such a thoughtful young man. I marveled at how much he loves working at Shack Shake, his menu knowledge, his customer service skills and his professionalism. Frank is destined for a great career in anything he pursues. Please make Frank a manager. Nowadays most service workers don't put the customer first. Frank is a gem. We will definitely go back there. Thank you Frank.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Theresa Miller-Scarborough
The burgers are juicy and delicious
Atmosphere: 4
Food: 4
Service: 4
kayla
The cashiers from tonight were very sweet and welcoming! I will be back :)
J C
Visited Shake Shack to get the Dubai Chocolate Pistachio Shake for my little cousin. And guess what??? She loved it ❤️
Atmosphere: 5
Food: 5
Service: 5
Ethan Edwards
It's great, the service was good but at the end of the day it's a shake shack. Not really much to be said other than the fact the only reason I go is for the shakes.
Atmosphere: 4
Food: 4
Service: 5
drj0007
Food was really fresh. I wanted a lettuce wrap instead of a bun, and they accommodated me with no problem. I tried the Carolina BBQ double burger and it was really good (and cooked medium, just the way I like it). Maybe they'll bring Shake Shack to the Ol' Pueblo someday.
Atmosphere: 3
Food: 4
Service: 4
AJ Hancock
Their products seemed like unrefined recipes. There was no professional touch in their cuisine. The only thing that was worth it was the mushroom burger.
Thanks for a great meal and service. Love Shake Shack
Atmosphere: 5
Food: 5
Service: 5
Darryl Ford
Not worth it for the price. The burgers here taste good but are a bit on the small side for what you they charge. If you want to leave satisfied I suggest you order a double patty. The chicken sandwiches are ok, but can be overpowered by the sauces they slather all over it. Really disappointed in the fries. The crinkle cut fries are terrible and taste just like they came straight from a frozen bag (and pricey for the size). Hate the fact they removed the condiments self serve area too, now you have to keep asking for more ketchup etc. All in all there are way better options these day for a quality burger and fries.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Cheeseburger
Rodney Higginson
I was actually disappointed in the food, I thought it would taste better, it didn't. The burger was pretty bland and the fries were a little soft not crispy. I may return one day and try one of their other burgers, but so far they were just an ok burger spot. I prefer Tom's Burger in the hood over this spot.
Kelvin Parker
Food is overpriced. Decent quality but not something I would purchase on a regular basis due to price point.
Nate Hartrich
We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay.
My husband & I took our Grandson to this Glendale location on 8/23/25. We had free burger cards and were eager to try Shake Shake Burgers, fries etc.
We didn't know how to use the cards or understand other food options. We were so lucky to be serviced by Frank. Omg, he was so enthusiastic about Shake Shake's food options and was so patient to explain how to use the cards, ordering process, drink refills, delivery of food to our table, etc. He was patient and kind, even talking to my nine year old Grandson. Who does that! He offered to help us in anyway possible so that our experience at Shake Shake would be a great one. After we finished dinner, we we went outsidee to sit in the front patio area. We were so surprised that Frank came outside to see if we needed anything. Frank was such a thoughtful young man. I marveled at how much he loves working at Shack Shake, his menu knowledge, his customer service skills and his professionalism. Frank is destined for a great career in anything he pursues. Please make Frank a manager. Nowadays most service workers don't put the customer first. Frank is a gem. We will definitely go back there. Thank you Frank.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
The burgers are juicy and delicious
Atmosphere: 4
Food: 4
Service: 4
The cashiers from tonight were very sweet and welcoming! I will be back :)
Visited Shake Shack to get the Dubai Chocolate Pistachio Shake for my little cousin. And guess what??? She loved it ❤️
Atmosphere: 5
Food: 5
Service: 5
It's great, the service was good but at the end of the day it's a shake shack. Not really much to be said other than the fact the only reason I go is for the shakes.
Atmosphere: 4
Food: 4
Service: 5
Food was really fresh. I wanted a lettuce wrap instead of a bun, and they accommodated me with no problem. I tried the Carolina BBQ double burger and it was really good (and cooked medium, just the way I like it). Maybe they'll bring Shake Shack to the Ol' Pueblo someday.
Atmosphere: 3
Food: 4
Service: 4
Their products seemed like unrefined recipes. There was no professional touch in their cuisine. The only thing that was worth it was the mushroom burger.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: 'Shroom Burger
Not my fav
Atmosphere: 4
Food: 3
Service: 5
Loved the burgers, great restaurant!
Atmosphere: 5
Food: 5
Service: 5
Everything delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thanks for a great meal and service. Love Shake Shack
Atmosphere: 5
Food: 5
Service: 5
Not worth it for the price. The burgers here taste good but are a bit on the small side for what you they charge. If you want to leave satisfied I suggest you order a double patty. The chicken sandwiches are ok, but can be overpowered by the sauces they slather all over it. Really disappointed in the fries. The crinkle cut fries are terrible and taste just like they came straight from a frozen bag (and pricey for the size). Hate the fact they removed the condiments self serve area too, now you have to keep asking for more ketchup etc. All in all there are way better options these day for a quality burger and fries.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Cheeseburger
I was actually disappointed in the food, I thought it would taste better, it didn't. The burger was pretty bland and the fries were a little soft not crispy. I may return one day and try one of their other burgers, but so far they were just an ok burger spot. I prefer Tom's Burger in the hood over this spot.
Food is overpriced. Decent quality but not something I would purchase on a regular basis due to price point.
We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay.
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