Dirty floor, dirty tables, very few employees, locked bathrooms, employees tell you to order from a kiosk. Food was genuinely quite good though, fresh and hot. But I shouldn't come into an establishment Wondering where the heck I should sit because every table needs to be wiped down and the floors are disgusting with dirt marks and random marks and hairs and sticky spots all over the floor and tables. Strange smell in the restaurant as well, when I enter a restaurant I want to smell food not. a weird metallic musky smell. The good is good but not $30 for 2 people good. we got combos, a burrito and a bowl..both were tasty but they only give you 1 salsa container which for some isn't a lot
Parking: Lots of parking spots
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Salad, Burrito
Monica Monzon
Tomato sauce was rotten
Atmosphere: 5
Food: 2
Service: 5
Joshue Huerta
Horrible they didn’t Evan try I spent $15 on this come on ppl that’s why you want $20 a hour smh no pride in your work
Atmosphere: 1
Food: 1
Service: 1
Jeanne Fecteau
The chicken breasts are a little skimpy these days but super friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Avocado, Chips
Olivia Johnson
Love their food. I have to have it.
Atmosphere: 5
Food: 5
Service: 5
Raquel Galeano
Absolute terrible service.I ordered here today at this restaurant for a 5:15 delivery, and my dasher came at 5:00.I get some people have trouble with my location, but after confirming he was in the same parking lot as me, I told him to drive to the front of the parking lot where I was waiting.It's only been 5 minutes and this man keeps yelling, "Hello? Hello? Hello? Where are you? I said I was here and your not here!!".He kept yelling a couple other things that I could not understand because of his heavy language, but he moved to a new location, without my approval, and misdirected me into a completely different parking lot.So not only was I frustrated walking around the wrong parking lots, but this man continued to yell at me, giving me the wrong parking lot name.He finally saw me walking by and called out to me, and with the most michevious smile and said "Oops, sorry."This is completely unacceptable. No customer should be treated like this, nor should any employee be allowed to get away with this.I still know his name too, if this location would like any more information about my dasher.
Service: 1
gloria sandoval
I just went this week and let me say I was impressed. I was hoping to not get disappointed like before , they have become more friendly and fast. Their quality of food was great as well I asked for juicy and juicy I received. Thank you I was satisfied with my purchase.
They were fast juicy chicken the way i asked for, they gave me all my salsas, my chiles serranos that i requested and to top it off they were able to give me plates and utensils no need to make a second stop!!!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Reyes
I requested crispy/juicy chicken and let me tell you i wasnt sure they would give me what i was asking for, but they surprised my chicken was super tender exactly what i requested... Great job Dominic!!
Atmosphere: 5
Food: 5
Service: 5
martin reyes
Great quality, awesoome speed, friendly environment, amazing food.
Atmosphere: 5
Food: 5
Service: 5
John Sullivan
Ordered a 12pc Family meal that comes with 3 large sides. When I got home the pinto beans were like pinto bean soup. The large rice was 1/2 full and the corn had old brothers corn with fresh yellow corn ?They took care of my concerns abruptly and apologized and they were more than generous. The manager said that that is how corporate wants it done to keep food costs down. El Pollo Loco has the most expensive food, smallest chicken, and the large portions would barely feed 3. I feel sorry for the employees, they're just following corporate rules. Forget about the customer, how much money did you save us. ?
Atmosphere: 5
Food: 1
Service: 5
Amada Lopez
The beans were to hard. The chicken was shredded to tiny pieces. More rice than anything on the pollo bowl.
Very poor service
Atmosphere: 1
Food: 1
Service: 1
I love the combinations it has
They are getting super stingy on the chicken.
Atmosphere: 1
Food: 2
Service: 2
Dirty floor, dirty tables, very few employees, locked bathrooms, employees tell you to order from a kiosk. Food was genuinely quite good though, fresh and hot. But I shouldn't come into an establishment Wondering where the heck I should sit because every table needs to be wiped down and the floors are disgusting with dirt marks and random marks and hairs and sticky spots all over the floor and tables. Strange smell in the restaurant as well, when I enter a restaurant I want to smell food not. a weird metallic musky smell. The good is good but not $30 for 2 people good. we got combos, a burrito and a bowl..both were tasty but they only give you 1 salsa container which for some isn't a lot
Parking: Lots of parking spots
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Salad, Burrito
Tomato sauce was rotten
Atmosphere: 5
Food: 2
Service: 5
Horrible they didn’t Evan try I spent $15 on this come on ppl that’s why you want $20 a hour smh no pride in your work
Atmosphere: 1
Food: 1
Service: 1
The chicken breasts are a little skimpy these days but super friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Avocado, Chips
Love their food. I have to have it.
Atmosphere: 5
Food: 5
Service: 5
Absolute terrible service.I ordered here today at this restaurant for a 5:15 delivery, and my dasher came at 5:00.I get some people have trouble with my location, but after confirming he was in the same parking lot as me, I told him to drive to the front of the parking lot where I was waiting.It's only been 5 minutes and this man keeps yelling, "Hello? Hello? Hello? Where are you? I said I was here and your not here!!".He kept yelling a couple other things that I could not understand because of his heavy language, but he moved to a new location, without my approval, and misdirected me into a completely different parking lot.So not only was I frustrated walking around the wrong parking lots, but this man continued to yell at me, giving me the wrong parking lot name.He finally saw me walking by and called out to me, and with the most michevious smile and said "Oops, sorry."This is completely unacceptable. No customer should be treated like this, nor should any employee be allowed to get away with this.I still know his name too, if this location would like any more information about my dasher.
Service: 1
I just went this week and let me say I was impressed. I was hoping to not get disappointed like before , they have become more friendly and fast. Their quality of food was great as well I asked for juicy and juicy I received. Thank you I was satisfied with my purchase.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They were fast juicy chicken the way i asked for, they gave me all my salsas, my chiles serranos that i requested and to top it off they were able to give me plates and utensils no need to make a second stop!!!
Atmosphere: 5
Food: 5
Service: 5
I requested crispy/juicy chicken and let me tell you i wasnt sure they would give me what i was asking for, but they surprised my chicken was super tender exactly what i requested... Great job Dominic!!
Atmosphere: 5
Food: 5
Service: 5
Great quality, awesoome speed, friendly environment, amazing food.
Atmosphere: 5
Food: 5
Service: 5
Ordered a 12pc Family meal that comes with 3 large sides. When I got home the pinto beans were like pinto bean soup. The large rice was 1/2 full and the corn had old brothers corn with fresh yellow corn ?They took care of my concerns abruptly and apologized and they were more than generous. The manager said that that is how corporate wants it done to keep food costs down. El Pollo Loco has the most expensive food, smallest chicken, and the large portions would barely feed 3. I feel sorry for the employees, they're just following corporate rules. Forget about the customer, how much money did you save us. ?
Atmosphere: 5
Food: 1
Service: 5
The beans were to hard. The chicken was shredded to tiny pieces. More rice than anything on the pollo bowl.
Atmosphere: 1
Food: 1
Service: 1
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