Not what it used to be...fast food fare. Great to pre order online! Mostly to go, but always plenty of room for eating inside there
Atmosphere: 3
Food: 3
Service: 3
Ricardo Herrera
Fast and fresh food
Atmosphere: 5
Food: 5
Service: 5
Deb Seibel
A quick meal
Victor Garcia
It's El Pollo Loco, you've eaten at one, you know what you're getting.
Atmosphere: 4
Food: 4
Service: 5
G Hart
Missing items on order. Unfortunately couldn't tell until I got home. Asked the cashier to double check items. Still missed it. This is the 3rd time order not complete. Store voicemail full so couldn't complain or tell anyone. Will stop on later and try and get credit back on card. To bad guess I'll have to take bags apart at the drive thru window. A pain.
REGINA PIERCE
I asked for salad with no chicken they gave me a handful of lettuce And called it a salad When I asked the manager If she thought that was worth 16 She said well that's your perception I turned to another customer and asked him would you pay $16 for this he looked at the so-called salad and snarled and said no I said exactly it's a fact not my opinion I asked for my money back and she said I'll do it this time and I said yes she most certainly will I got my $16 and left
Atmosphere: 1
Food: 1
Service: 1
Erik Willett
Always satisfying
Atmosphere: 5
Food: 5
Service: 5
Alvin Fong
Went to El Pollo in Glendora and the chips were all smashed with no extra salsa that I requested. The pollo bowl was okay. Very bad service. The drive thru lane didn't even have that many customers at all on a Saturday.
Atmosphere: 1
Food: 1
Service: 1
Ernie Garcia
Closest to home cook meals 😋
Atmosphere: 5
Food: 5
Service: 5
Dana Martinez
After a long day of yard work, I was craving the mango habanero chicken tostada (sad to see it’s no longer available!) and headed to my local El Pollo Loco. The drive-thru was packed, so I went inside—which I don’t usually do—and noticed the kiosks. I’m not a fan of ordering that way and prefer real customer service, so I waited at the counter.
When a staff member finally came up, she kept directing me to the kiosk. I explained that I have a hard time with them and would rather order with a person. She still insisted on the kiosk. I said if she wouldn’t take my order, I’d leave—and when she didn’t respond, I did just that.
Even though I didn’t get to eat this time, I’m still giving you five stars because your food is always delicious (especially when the salad dressing isn’t forgotten). That said, the service at this location has definitely declined. I will not be returning to this location.
How do you guys keep forgetting to put chips in the bag when people purchase a combo! I got the quesidilla combo shows the quesidilla, a drink, and chips on the menu and didnt get the chips for any of the combos I purchased
Atmosphere: 1
Food: 1
Service: 1
Shaun Farol
Chicken is literally in their name. It is literally all they serve. How does one forget to put chicken in a chicken burrito? This place has crazy training/service problems at this location. Literally go anywhere else if you want chicken in your chicken burrito.
Atmosphere: 3
Food: 1
Service: 1
Virginia R Dorame
The kids who work nowadays don't seem to have any customer-service skills. I was standing there for about five minutes when one of the kids finally acknowledged me & took my order. Minimum eye contact, not friendly, no expression, no thank you. I got my order promptly & the food is always fresh, hot & tastes great. No complaints about the food. The workers just need some training in better communication skills & better customer service.
Atmosphere: 3
Food: 5
Service: 2
Rene Martinez
I don't understand the business with the kiosk that you have to make your own order, and at this location the service is terrible, 😠after the only cashier was dealing with a customer for more than 20 minutes, they told the rest of customers we were waiting that we can order on the kiosk, is some guy I don't know what kind of position he has but he was there with no uniform, jeans 👖 long hair and he was walking between the kitchen and the dining room 😔.. the restaurant wasn't busy but duty.
Not what it used to be...fast food fare. Great to pre order online! Mostly to go, but always plenty of room for eating inside there
Atmosphere: 3
Food: 3
Service: 3
Fast and fresh food
Atmosphere: 5
Food: 5
Service: 5
A quick meal
It's El Pollo Loco, you've eaten at one, you know what you're getting.
Atmosphere: 4
Food: 4
Service: 5
Missing items on order. Unfortunately couldn't tell until I got home. Asked the cashier to double check items. Still missed it. This is the 3rd time order not complete. Store voicemail full so couldn't complain or tell anyone. Will stop on later and try and get credit back on card. To bad guess I'll have to take bags apart at the drive thru window. A pain.
I asked for salad with no chicken they gave me a handful of lettuce And called it a salad When I asked the manager If she thought that was worth 16 She said well that's your perception I turned to another customer and asked him would you pay $16 for this he looked at the so-called salad and snarled and said no I said exactly it's a fact not my opinion I asked for my money back and she said I'll do it this time and I said yes she most certainly will I got my $16 and left
Atmosphere: 1
Food: 1
Service: 1
Always satisfying
Atmosphere: 5
Food: 5
Service: 5
Went to El Pollo in Glendora and the chips were all smashed with no extra salsa that I requested. The pollo bowl was okay. Very bad service. The drive thru lane didn't even have that many customers at all on a Saturday.
Atmosphere: 1
Food: 1
Service: 1
Closest to home cook meals 😋
Atmosphere: 5
Food: 5
Service: 5
After a long day of yard work, I was craving the mango habanero chicken tostada (sad to see it’s no longer available!) and headed to my local El Pollo Loco. The drive-thru was packed, so I went inside—which I don’t usually do—and noticed the kiosks. I’m not a fan of ordering that way and prefer real customer service, so I waited at the counter.
When a staff member finally came up, she kept directing me to the kiosk. I explained that I have a hard time with them and would rather order with a person. She still insisted on the kiosk. I said if she wouldn’t take my order, I’d leave—and when she didn’t respond, I did just that.
Even though I didn’t get to eat this time, I’m still giving you five stars because your food is always delicious (especially when the salad dressing isn’t forgotten). That said, the service at this location has definitely declined. I will not be returning to this location.
Food: 5
Service: 1
Restaurantji Recommends
How do you guys keep forgetting to put chips in the bag when people purchase a combo! I got the quesidilla combo shows the quesidilla, a drink, and chips on the menu and didnt get the chips for any of the combos I purchased
Atmosphere: 1
Food: 1
Service: 1
Chicken is literally in their name. It is literally all they serve. How does one forget to put chicken in a chicken burrito? This place has crazy training/service problems at this location. Literally go anywhere else if you want chicken in your chicken burrito.
Atmosphere: 3
Food: 1
Service: 1
The kids who work nowadays don't seem to have any customer-service skills. I was standing there for about five minutes when one of the kids finally acknowledged me & took my order. Minimum eye contact, not friendly, no expression, no thank you. I got my order promptly & the food is always fresh, hot & tastes great. No complaints about the food. The workers just need some training in better communication skills & better customer service.
Atmosphere: 3
Food: 5
Service: 2
I don't understand the business with the kiosk that you have to make your own order, and at this location the service is terrible, 😠after the only cashier was dealing with a customer for more than 20 minutes, they told the rest of customers we were waiting that we can order on the kiosk, is some guy I don't know what kind of position he has but he was there with no uniform, jeans 👖 long hair and he was walking between the kitchen and the dining room 😔.. the restaurant wasn't busy but duty.
Who doesn't love El Pollo Loco?
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