I asked for salad with no chicken they gave me a handful of lettuce And called it a salad When I asked the manager If she thought that was worth 16 She said well that's your perception I turned to another customer and asked him would you pay $16 for this he looked at the so-called salad and snarled and said no I said exactly it's a fact not my opinion I asked for my money back and she said I'll do it this time and I said yes she most certainly will I got my $16 and left
Atmosphere: 1
Food: 1
Service: 1
Erik Willett
Always satisfying
Atmosphere: 5
Food: 5
Service: 5
Alvin Fong
Went to El Pollo in Glendora and the chips were all smashed with no extra salsa that I requested. The pollo bowl was okay. Very bad service. The drive thru lane didn't even have that many customers at all on a Saturday.
Atmosphere: 1
Food: 1
Service: 1
Ernie Garcia
Closest to home cook meals 😋
Atmosphere: 5
Food: 5
Service: 5
Dana Martinez
After a long day of yard work, I was craving the mango habanero chicken tostada (sad to see it’s no longer available!) and headed to my local El Pollo Loco. The drive-thru was packed, so I went inside—which I don’t usually do—and noticed the kiosks. I’m not a fan of ordering that way and prefer real customer service, so I waited at the counter.
When a staff member finally came up, she kept directing me to the kiosk. I explained that I have a hard time with them and would rather order with a person. She still insisted on the kiosk. I said if she wouldn’t take my order, I’d leave—and when she didn’t respond, I did just that.
Even though I didn’t get to eat this time, I’m still giving you five stars because your food is always delicious (especially when the salad dressing isn’t forgotten). That said, the service at this location has definitely declined. I will not be returning to this location.
Food: 5
Service: 1
Julie Altamirano
How do you guys keep forgetting to put chips in the bag when people purchase a combo! I got the quesidilla combo shows the quesidilla, a drink, and chips on the menu and didnt get the chips for any of the combos I purchased
Atmosphere: 1
Food: 1
Service: 1
Shaun Farol
Chicken is literally in their name. It is literally all they serve. How does one forget to put chicken in a chicken burrito? This place has crazy training/service problems at this location. Literally go anywhere else if you want chicken in your chicken burrito.
Atmosphere: 3
Food: 1
Service: 1
Virginia R Dorame
The kids who work nowadays don't seem to have any customer-service skills. I was standing there for about five minutes when one of the kids finally acknowledged me & took my order. Minimum eye contact, not friendly, no expression, no thank you. I got my order promptly & the food is always fresh, hot & tastes great. No complaints about the food. The workers just need some training in better communication skills & better customer service.
Atmosphere: 3
Food: 5
Service: 2
Rene Martinez
I don't understand the business with the kiosk that you have to make your own order, and at this location the service is terrible, 😠after the only cashier was dealing with a customer for more than 20 minutes, they told the rest of customers we were waiting that we can order on the kiosk, is some guy I don't know what kind of position he has but he was there with no uniform, jeans 👖 long hair and he was walking between the kitchen and the dining room 😔.. the restaurant wasn't busy but duty.
not happy with service.. placed order and went to pickup around 10:10 PM.. you know store is closed... time and energy wasted.. now i need to work ok refund..
Jae
Can't rate the food, because I didn't get any! Walked in planning to order. Standing at counter waiting to place an order with somebody, because I was going to pay with cash, so I couldn't use the self ordering screen. Female worker was busy cleaning up the containers behind the counter that hold the food once cooked. It was around 8:30 p.m., so this made me think maybe they close at 9, no problem if they did. Only to find out after leaving, they're open until 10:30. Female worker never once acknowledged anybody while I was there!
Atmosphere: 1
Service: 1
Luigi Diaz
What Kind of Pollo Loco Is This Lol?! 😂🤔. I ordered a Simple DoorDash Double Pollo Bowl Street Corn & 2 Diet Sodas, & The Lazy Ass Workers Were SO STINGY AND SELFISH that They only put about 5-7 Pieces of Chicken In My Salad Bowl. NOT TO MENTION THAT I ordered EXTRA SALSAS, & NONE WERE THERE IN THE BAG. AVOID GOING HERE AT ALL COSTS IF YOU DO NOT WANT YOUR DAY TO BE RUINED BY NONSENSE.
I asked for salad with no chicken they gave me a handful of lettuce And called it a salad When I asked the manager If she thought that was worth 16 She said well that's your perception I turned to another customer and asked him would you pay $16 for this he looked at the so-called salad and snarled and said no I said exactly it's a fact not my opinion I asked for my money back and she said I'll do it this time and I said yes she most certainly will I got my $16 and left
Atmosphere: 1
Food: 1
Service: 1
Always satisfying
Atmosphere: 5
Food: 5
Service: 5
Went to El Pollo in Glendora and the chips were all smashed with no extra salsa that I requested. The pollo bowl was okay. Very bad service. The drive thru lane didn't even have that many customers at all on a Saturday.
Atmosphere: 1
Food: 1
Service: 1
Closest to home cook meals 😋
Atmosphere: 5
Food: 5
Service: 5
After a long day of yard work, I was craving the mango habanero chicken tostada (sad to see it’s no longer available!) and headed to my local El Pollo Loco. The drive-thru was packed, so I went inside—which I don’t usually do—and noticed the kiosks. I’m not a fan of ordering that way and prefer real customer service, so I waited at the counter.
When a staff member finally came up, she kept directing me to the kiosk. I explained that I have a hard time with them and would rather order with a person. She still insisted on the kiosk. I said if she wouldn’t take my order, I’d leave—and when she didn’t respond, I did just that.
Even though I didn’t get to eat this time, I’m still giving you five stars because your food is always delicious (especially when the salad dressing isn’t forgotten). That said, the service at this location has definitely declined. I will not be returning to this location.
Food: 5
Service: 1
How do you guys keep forgetting to put chips in the bag when people purchase a combo! I got the quesidilla combo shows the quesidilla, a drink, and chips on the menu and didnt get the chips for any of the combos I purchased
Atmosphere: 1
Food: 1
Service: 1
Chicken is literally in their name. It is literally all they serve. How does one forget to put chicken in a chicken burrito? This place has crazy training/service problems at this location. Literally go anywhere else if you want chicken in your chicken burrito.
Atmosphere: 3
Food: 1
Service: 1
The kids who work nowadays don't seem to have any customer-service skills. I was standing there for about five minutes when one of the kids finally acknowledged me & took my order. Minimum eye contact, not friendly, no expression, no thank you. I got my order promptly & the food is always fresh, hot & tastes great. No complaints about the food. The workers just need some training in better communication skills & better customer service.
Atmosphere: 3
Food: 5
Service: 2
I don't understand the business with the kiosk that you have to make your own order, and at this location the service is terrible, 😠after the only cashier was dealing with a customer for more than 20 minutes, they told the rest of customers we were waiting that we can order on the kiosk, is some guy I don't know what kind of position he has but he was there with no uniform, jeans 👖 long hair and he was walking between the kitchen and the dining room 😔.. the restaurant wasn't busy but duty.
Who doesn't love El Pollo Loco?
Restaurantji Recommends
not happy with service.. placed order and went to pickup around 10:10 PM.. you know store is closed... time and energy wasted.. now i need to work ok refund..
Can't rate the food, because I didn't get any! Walked in planning to order. Standing at counter waiting to place an order with somebody, because I was going to pay with cash, so I couldn't use the self ordering screen. Female worker was busy cleaning up the containers behind the counter that hold the food once cooked. It was around 8:30 p.m., so this made me think maybe they close at 9, no problem if they did. Only to find out after leaving, they're open until 10:30. Female worker never once acknowledged anybody while I was there!
Atmosphere: 1
Service: 1
What Kind of Pollo Loco Is This Lol?! 😂🤔. I ordered a Simple DoorDash Double Pollo Bowl Street Corn & 2 Diet Sodas, & The Lazy Ass Workers Were SO STINGY AND SELFISH that They only put about 5-7 Pieces of Chicken In My Salad Bowl. NOT TO MENTION THAT I ordered EXTRA SALSAS, & NONE WERE THERE IN THE BAG. AVOID GOING HERE AT ALL COSTS IF YOU DO NOT WANT YOUR DAY TO BE RUINED BY NONSENSE.
Very poor service
Atmosphere: 1
Food: 1
Service: 1
I love the combinations it has
Loading...