I’ve been using this Papa John’s for more than 20 years without a problem and normally would not write a bad review over a single order, but what is my last and final experience with this store was so bad, I have to say goodbye to this store forever. They’ve permanently lost a customer.
One week ago 7/18/2025, I ordered a pizza for delivery and when it showed up, the safety seal was broken. The pizza had clearly been opened. I asked the Door Dash driver what happened and what I could glean from the very broken English is that somewhere along the way to my house, she had to brake suddenly and the pizza slid off the seat of her car and onto the floor. I opened the box and saw what can be best described as a complete mess. Nothing was where it was supposed to be and I figured the pizza must’ve come completely out of the box. It was inedible.
I called the store and after waiting on hold for a long time was told in also very broken English that I would get a refund. No offer to remake and redeliver, just a refund. Ok, fine. I hung up and thought that was it. Nope…
Fast forward to today 7/25/2025, one week later. No refund on my credit card. So I call the store again and I cannot get a manager, the employee on the phone was extremely difficult to understand and after it became clear she was not going to refund, I hung up and drove to the store. I encountered the same employee and went through the whole story again, reiterated that I was promised a refund a week earlier and said I want it now. She called her manager on the phone and told me they would be happy to make me a new pizza. Ha! A week later?! No, thanks. I told her I was not going to leave until I got a refund. She called her manager again and finally, one week, two phone calls, one trip to the store, two calls from her to the manager and I FINALLY got a refund.
It should NEVER be this difficult to get satisfaction when an order goes wrong. So, if you order from here, just hope nothing goes wrong. As for me, as the raven quoth: Nevermore.
Atmosphere: 1
Food: 1
Service: 1
R Maze
Called in the order for a Papa's Stuffed Crust pizza. It was made fast. The pizza looked exactly like it does on the commercials and was fantastic. The service was fast and with a smile.
Atmosphere: 5
Food: 5
Service: 5
M G
Worst pizza ever. Browned on top and bottom, but raw dough in the middle. They get stars for service as they did make a replacement, but barely any better. Not sure if the oven is not getting to temperature, dough was frozen or if the new owners just don't understand pizza.
Atmosphere: 3
Food: 1
Service: 3
Tom A
One person is working here! ONE! Answering calls, taking orders, for the last several minutes. My pizza hasn't even begun to be started yet. I'm asking myself why I'm even here right now. This pizza shop should have a minimum of 3 employees on the floor. What is management thinking? This place is so hot and I'm sweating bullets and nothing has been started yet. This poor woman is overburdened. Get with it Papa John! Pizza was subpar. No wonder, the staff had no time to put the effort into quality control. No bills in the till. I got 3 dollars back in nickles and dimes. One guy had to forgo his change, which he did mercifully. Wth? Maybe this was a sign to stay on Keto after all. Ordered a large onion pizza. Care to count along with me on the amount of onions I actually got? Sheesh! I won't be back!
Atmosphere: 1
Food: 2
Service: 1
Dwayne Dionne
I placed an order over the phone for 2 large carryout pizzas, the lady quoted me $36. I replied that the carry out price is only $8.99 each. She acted as if she didn't know then searched for the carry out price and found what I said to be accurate. She adjusted the total. I mentioned that she should be offering customers the best price instead of not sharing the "specials" with them. She said it is up to the customer to request the discounted price. When I got there to pick the pizza up, they told me it was $28.99. I asked her why and she said that is the price I was given over the phone. I argued it and she changed it to $19, like I was told over the phone.
The pizza is delicious and was made very fresh, but due to the customer service and intentional price hike, I won't go back.
The old owner never did this to us. We have been going there for a long time. Too bad the new owner has some unethical tactics to drive up the price for customers.
Atmosphere: 3
Food: 5
Service: 1
harbans lal
Very friendly Employees always greet and delicious food, sometimes there is wait for picking up food do not mind waiting for good food as everyone wants it
Vegetarian options: Vegetarian pizza Veggie bowl Cheesesticks Jalapanino bite Cheese Pizza Other custom vegetarian option available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Wings
gurdev kaur
Pizza is always delicious, employee always greet and smile on their face.sometimes there is delay in the order which makes sense as everyone wants to have good food Great job guys???
Atmosphere: 4
Food: 5
Service: 5
Johnny A
This location isn’t worth the time or effort to patronize. The lack of wanting to do a job that you get paid for is very evident. Too many other pizza joints in the area that Im sure would at least provide better overall service. This one’s a no for me for any future orders.
Atmosphere: 1
Food: 3
Service: 1
Angela Arriola
Placed my order online at 630. The App said my pizza was in and would b ready by 703. Go in to pick u and they said "Oh we'll get on that right now. 715 and I'm still waiting... Last time I come here.
Atmosphere: 2
Food: 5
Service: 1
Imani
My order was completely wrong and I have to drive back to get a refund…. That makes absolutely no sense. I order the same meal at least ONCE A WEEK for the past 3 years. They have lost my loyalty.
I got an exceptional service, I wanna to be go there again the girl who working at evening the service and all things
Atmosphere: 5
Food: 5
Service: 5
Sam
I got an exceptional service when I went there. The employees are to good their professionalism is on top level
Atmosphere: 5
Food: 5
Service: 5
Justin W
Shivani is very nice and provides excellent service, she is patient and friendly! I will come here again because of her service!
Atmosphere: 5
Food: 5
Service: 5
Manjot Singh
Nothing to do there. I just ordered the pizza and after I stand up there someone said you cannot stand here go outside and wait
Atmosphere: 1
Food: 1
Service: 1
Marla Shiner
So I ordered 2 Pizza’s got a call back and was told they were out of thin crust pizza. It wasn’t late. Really wanted that pizza! The woman offered me an alternative. Reluctantly I accepted. I picked up the pizza and the young man who greeted me was less than enthusiastic. We had rung up the order and I paid. I asked him how many garlic dipping sauce were in the boxes he said 1. I said well since you were out of thin crust pizza I would like 1more dipping sauce for each box. He proceeded to ring me up for $1.68. Are you kidding me!!!! You’re a pizza company. I asked to speak to his manager. He said there wasn’t a manger at the location!!! $1.68 well you lost a good customer!! Never will order from them again. I don’t think I was asking a lot!!!!!!!
I’ve been using this Papa John’s for more than 20 years without a problem and normally would not write a bad review over a single order, but what is my last and final experience with this store was so bad, I have to say goodbye to this store forever. They’ve permanently lost a customer.
One week ago 7/18/2025, I ordered a pizza for delivery and when it showed up, the safety seal was broken. The pizza had clearly been opened. I asked the Door Dash driver what happened and what I could glean from the very broken English is that somewhere along the way to my house, she had to brake suddenly and the pizza slid off the seat of her car and onto the floor. I opened the box and saw what can be best described as a complete mess. Nothing was where it was supposed to be and I figured the pizza must’ve come completely out of the box. It was inedible.
I called the store and after waiting on hold for a long time was told in also very broken English that I would get a refund. No offer to remake and redeliver, just a refund. Ok, fine. I hung up and thought that was it. Nope…
Fast forward to today 7/25/2025, one week later. No refund on my credit card. So I call the store again and I cannot get a manager, the employee on the phone was extremely difficult to understand and after it became clear she was not going to refund, I hung up and drove to the store. I encountered the same employee and went through the whole story again, reiterated that I was promised a refund a week earlier and said I want it now. She called her manager on the phone and told me they would be happy to make me a new pizza. Ha! A week later?! No, thanks. I told her I was not going to leave until I got a refund. She called her manager again and finally, one week, two phone calls, one trip to the store, two calls from her to the manager and I FINALLY got a refund.
It should NEVER be this difficult to get satisfaction when an order goes wrong. So, if you order from here, just hope nothing goes wrong. As for me, as the raven quoth: Nevermore.
Atmosphere: 1
Food: 1
Service: 1
Called in the order for a Papa's Stuffed Crust pizza. It was made fast. The pizza looked exactly like it does on the commercials and was fantastic. The service was fast and with a smile.
Atmosphere: 5
Food: 5
Service: 5
Worst pizza ever. Browned on top and bottom, but raw dough in the middle. They get stars for service as they did make a replacement, but barely any better. Not sure if the oven is not getting to temperature, dough was frozen or if the new owners just don't understand pizza.
Atmosphere: 3
Food: 1
Service: 3
One person is working here! ONE! Answering calls, taking orders, for the last several minutes. My pizza hasn't even begun to be started yet. I'm asking myself why I'm even here right now. This pizza shop should have a minimum of 3 employees on the floor. What is management thinking? This place is so hot and I'm sweating bullets and nothing has been started yet. This poor woman is overburdened. Get with it Papa John! Pizza was subpar. No wonder, the staff had no time to put the effort into quality control. No bills in the till. I got 3 dollars back in nickles and dimes. One guy had to forgo his change, which he did mercifully. Wth? Maybe this was a sign to stay on Keto after all.
Ordered a large onion pizza. Care to count along with me on the amount of onions I actually got? Sheesh! I won't be back!
Atmosphere: 1
Food: 2
Service: 1
I placed an order over the phone for 2 large carryout pizzas, the lady quoted me $36. I replied that the carry out price is only $8.99 each. She acted as if she didn't know then searched for the carry out price and found what I said to be accurate. She adjusted the total. I mentioned that she should be offering customers the best price instead of not sharing the "specials" with them. She said it is up to the customer to request the discounted price. When I got there to pick the pizza up, they told me it was $28.99. I asked her why and she said that is the price I was given over the phone. I argued it and she changed it to $19, like I was told over the phone.
The pizza is delicious and was made very fresh, but due to the customer service and intentional price hike, I won't go back.
The old owner never did this to us. We have been going there for a long time. Too bad the new owner has some unethical tactics to drive up the price for customers.
Atmosphere: 3
Food: 5
Service: 1
Very friendly Employees always greet and delicious food, sometimes there is wait for picking up food do not mind waiting for good food as everyone wants it
Vegetarian options: Vegetarian pizza
Veggie bowl
Cheesesticks
Jalapanino bite
Cheese Pizza
Other custom vegetarian option available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Wings
Pizza is always delicious, employee always greet and smile on their face.sometimes there is delay in the order which makes sense as everyone wants to have good food
Great job guys???
Atmosphere: 4
Food: 5
Service: 5
This location isn’t worth the time or effort to patronize. The lack of wanting to do a job that you get paid for is very evident. Too many other pizza joints in the area that Im sure would at least provide better overall service. This one’s a no for me for any future orders.
Atmosphere: 1
Food: 3
Service: 1
Placed my order online at 630. The App said my pizza was in and would b ready by 703. Go in to pick u and they said "Oh we'll get on that right now. 715 and I'm still waiting... Last time I come here.
Atmosphere: 2
Food: 5
Service: 1
My order was completely wrong and I have to drive back to get a refund…. That makes absolutely no sense. I order the same meal at least ONCE A WEEK for the past 3 years. They have lost my loyalty.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I got an exceptional service, I wanna to be go there again the girl who working at evening the service and all things
Atmosphere: 5
Food: 5
Service: 5
I got an exceptional service when I went there. The employees are to good their professionalism is on top level
Atmosphere: 5
Food: 5
Service: 5
Shivani is very nice and provides excellent service, she is patient and friendly! I will come here again because of her service!
Atmosphere: 5
Food: 5
Service: 5
Nothing to do there. I just ordered the pizza and after I stand up there someone said you cannot stand here go outside and wait
Atmosphere: 1
Food: 1
Service: 1
So I ordered 2 Pizza’s got a call back and was told they were out of thin crust pizza. It wasn’t late. Really wanted that pizza! The woman offered me an alternative. Reluctantly I accepted. I picked up the pizza and the young man who greeted me was less than enthusiastic. We had rung up the order and I paid. I asked him how many garlic dipping sauce were in the boxes he said 1. I said well since you were out of thin crust pizza I would like 1more dipping sauce for each box. He proceeded to ring me up for $1.68. Are you kidding me!!!! You’re a pizza company. I asked to speak to his manager. He said there wasn’t a manger at the location!!! $1.68 well you lost a good customer!! Never will order from them again. I don’t think I was asking a lot!!!!!!!
Loading...